Reporting to the Head of Workplace Experience Technology, this leader is responsible for the strategy, delivery, and continuous evolution of two critical technology domains: Contact Center Technology: the platform our agents use to manage customer interactions across voice and digital channels, enabling agents to access customer context, route inquiries efficiently, resolve issues faster, and deliver personalized support. Responsibilities Strategic Roadmap Ownership: In partnership with business leaders and Product Owners, establish and drive a unified roadmap that aligns strategy, investments, and delivery across customer engagement, seller enablement, contact center capabilities, Amazon Connect, Salesforce, analytics, automation, and AI.