CMA CGM (America) LLCSupport Manager, Export Documentation CMA CGM (America) LLCSupport Manager, Export DocumentationNashville, Tn$67,000–$84,000 / yearWith its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. • Provides resolution for CMA CGM Export Bonds approvals, maintaining a positive relationship with internal partners and external contacts under difficult timelines, AES system access to monitor approved bonds and closure 2 days after sailing.
JobotNewLegal Billing Coordinator JobotLegal Billing CoordinatorNashville, TN$60,000–$90,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
JobotNewManager of Client Relations (Nuclear Industry) JobotManager of Client Relations (Nuclear Industry)Nashville, TN$170,000–$230,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You will represent a full portfolio of engineered products and services, working closely with engineering, manufacturing, and project teams to deliver high impact solutions to clients.
Epitec, IncNewCustomer Experience Coordinator R00205409 Epitec, IncCustomer Experience Coordinator R00205409Franklin, TNThis role will serve as the first point of contact for customer questions, concerns, and issue resolution related to vehicle support, dealer complaints, warranty questions, service needs, and general inquiries. This position is ideal for someone with strong call center experience, especially handling a heavy volume of outbound and inbound calls, who is passionate about customer service and problem-solving.
Expedite Talent SolutionsNewOffice Clerk Expedite Talent SolutionsOffice ClerkMurfreesboro, TNTemporaryContractorUnder general supervision, is responsible for professional staff work of routine through average difficulty.
Volunteers of America Mid-StatesProgram Assistant Volunteers of America Mid-StatesProgram AssistantNashville, TN$19–$19.75 / hourFull timeVolunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. Oversees distribution of pay checks to all homes and to office staff, including assisting in distributing all live payroll checks to employees.
TriStar Centennial Medical CenterRespiratory Student Assistant TriStar Centennial Medical CenterRespiratory Student AssistantFranklin, TNOur campus includes The Children's Hospital at TriStar Centennial, Sarah Cannon Cancer Institute at TriStar Centennial Medical Center, TriStar Centennial Advanced Joint Replacement Institute and TriStar Centennial Parthenon Pavilion. The Respiratory Therapy Assistant is an equipment and inventory technician who cleans, monitors, and maintains all routine respiratory care equipment through out the hospital, including medical oxygen supply.
MarshallsNewCustomer Experience Coordinator MarshallsCustomer Experience CoordinatorDickson, TN$14–$14.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
MarshallsNewAdministrative Coordinator MarshallsAdministrative CoordinatorSpring Hill, TN$14.50–$15 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
Ecolab Inc.NewUtility Service & Fumigation Specialist Ecolab Inc.Utility Service & Fumigation SpecialistNashville, TN$46,300–$69,300 / yearPosition requires working in a variety of conditions which may include confined spaces, damp and/or dusty locations, freezing and hot conditions, extreme heights of up to 150 feet, and use of ladders, scissor lifts, or arial boom lifts. To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to: - Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
FAITHFUL COMPANION MEMORIALS INCNewDriver and Customer Service Representative FAITHFUL COMPANION MEMORIALS INCDriver and Customer Service RepresentativeNashville, TNThe Driver/CSR position is responsible for using a company vehicle to take deceased pets into our care and returning the cremated remains upon completion of cremation services. We pride ourselves on maintaining an employee-centric company culture that values open communication, a healthy work-life balance, rewarding work, and a family atmosphere.
bdo consultingNewTax Managing Director, Transaction Advisory Services (M&A) bdo consultingTax Managing Director, Transaction Advisory Services (M&A)Nashville, TNThe Tax Managing Director, Transaction Advisory Services is an essential team member that will team with the west region transaction advisory principals to grow the practice and will lead teams responsible for traditional large firm M&A tax consulting (deal structuring, due diligence, post-deal integration, tax attribute management, and other special projects). The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
bdo consultingTax Senior Manager, Private Client Services bdo consultingTax Senior Manager, Private Client ServicesNashville, TNThe annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. Significant knowledge of taxation related to personal income, estate and gift tax and wealth retention strategies, as well as taxation of entities owned by business owners (partnership and corporate taxation), is required.
TJ MaxxNewPart-Time Customer Experience Coordinator TJ MaxxPart-Time Customer Experience CoordinatorNashville, TN$14.50–$15 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
TJ MaxxNewRetail Customer Experience Coordinator TJ MaxxRetail Customer Experience CoordinatorColumbia, TN$13–$13.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Dialysis Clinic, Inc.Endpoint Administrator Dialysis Clinic, Inc.Endpoint AdministratorNashville, TN$60,000–$70,000 / yearWith a team of approximately 5,000 talented and caring employees serving across the United States, DCI provides care to nearly 15,000 patients on dialysis and 3,500 patients with chronic kidney disease. The Endpoint Administrator is responsible for managing, securing, and optimizing all User endpoint devices across the organization, including desktops, laptops, mobile devices, and virtual endpoints.
Dialysis Clinic, Inc.Administrative Assistant Dialysis Clinic, Inc.Administrative AssistantNashville, TNDCI’s Differentiator:Since opening the first clinic 50 years ago in Nashville, Tenn., our Dialysis Clinic, Inc. family has grown to be the nation’s largest nonprofit dialysis provider with more than 270 locations in 30 states, serving nearly 14,000 patients each day. Join DCI today to build relationships and gain fulfillment serving individuals in our comfortable clinical setting with a lower caregiver-to-patient ratio than other providers.
FedExNewRetail Customer Service Associate FedExRetail Customer Service AssociateFranklin, TennesseeFull timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
Fidelity InvestmentsNewClient Support Specialist - Greater Nashville, TN Area (REMOTE) Fidelity InvestmentsClient Support Specialist - Greater Nashville, TN Area (REMOTE)Nashville, TNRemoteCustomer ServicePlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests.
Gateway Packaging Company LLCNewAssistant - Press - nights - rotating shift Gateway Packaging Company LLCAssistant - Press - nights - rotating shiftWhite House, TNAssist Press Operator in performing all external activities while the current job is running to facilitate an efficient change over. Assist the press operator in patrolling press during press run to check for deviation from signed copy.
Wesley GroupNewCustomer Service Resolution Specialist Wesley GroupCustomer Service Resolution SpecialistFranklin, TNWe are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S. We've won over 75 business awards since 2020, including:2024 - Great Place to Work Certified2023 Great Place To Work Certified2023 Business Intelligence Group - Excellence in Sales & Marketing2022 Inc. 5000 Fastest Growing Company2021 Gold Stevie Award - Fastest Growing Company2021 Fortune Magazine - Best Workplaces for Women2021 Nashville Business Journal - Best Places to Work2021 CEO Views - Top 50 Best Companies of the Year2020-21 Inc. 500 Fastest Growing Company2020 Fortune Magazine - Best Places Workplaces Millennials2020 Business Intelligence Group - Best Places to Work. Additional PERKS for being a Wesley Employee:Leadership training and advancement opportunitiesRobust employee recognition programsAbility to participate in company-wide community outreach programsFun engaging company-wide events and activitiesOutstanding work/life balanceSpirited and passionate team environment with members who display core values of teamwork and integrity9 Paid Holidays + 2 Floating HolidaysRelaxation on-demand with our in-office massage chairs-because we know how important it is to take a break and recharge.
Hendrick Automotive Group CorporateService Advisor Hendrick Automotive Group CorporateService AdvisorFranklin, TennesseeFull timeWork includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Company ConfidentialNewRemote Customer Service Specialist Company ConfidentialRemote Customer Service SpecialistNashville, TNRemoteFull timeDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Company ConfidentialCustomer Support Analyst Company ConfidentialCustomer Support AnalystNashville, TNRemote$65,000–$75,000 / yearFull timeJoin a growing fintech/regtech organization supporting customers across banking, financial verification, and compliance-related platformsProvide frontline customer support via phone, email, and ticketing systems while troubleshooting SaaS platform issues, login support, billing questions, and request statusesWork primarily within HubSpot for ticket management and collaborate with engineering teams through Jira escalationsAssist customers during a major platform migration by supporting new workflows, training materials, and updated documentation. 3+ years of customer support, customer success, account management, or similar client-facing experiencePrior SaaS-based fintech, regtech, banking technology, or financial services experience strongly preferredExperience troubleshooting within a SaaS/software environmentProven ability to manage multiple open cases while maintaining strong customer satisfaction metrics.
Lancesoft IncAdministrative Assistant Lancesoft IncAdministrative AssistantNashville, TN$18–$22 / hourRoutinely acts as liaison between executive's office and the departmental staff, and other state departments and agencies, local and federal agencies, and community organizations and groups; attends meetings as required to gain information; routinely handles complaints and requests from members of other departments, citizens as required; attends meetings and gatherings in performing personal contact duties. Handles routine correspondence, including composition of replies and routes to the appropriate operating division for reply; prepares non-routine correspondence as requested; assembles information for applications, staff meetings, and other purposes; may take minutes at meetings.
A-Line Staffing Solutions LLCClient Services Representative {169270} A-Line Staffing Solutions LLCClient Services Representative {169270}Franklin, TN$16.79–$16.79 / hourExperience using case documentation / benefit verification tools (CRM, case management platforms, payer portals, etc.). Communicate effectively and professionally with internal partners and program partners to ensure high-quality service.
A-Line Staffing Solutions LLCClient Services Specialist {169270} A-Line Staffing Solutions LLCClient Services Specialist {169270}Franklin, TN$16.79–$16.79 / hourA-Line Staffing is now hiring Client Services Specialist II (Agent Services Call Center) in Franklin, TN 37064 . Experience with case documentation or benefit verification tools (CRM/case platforms, payer portals, etc.).
Spectraforce Technologies IncCustomer Relationship Specialist Spectraforce Technologies IncCustomer Relationship SpecialistNashville, TN$58,000–$85,000 / yearWith a differentiated portfolio of products spanning 60 countries, we meet the evolving needs of patients and consumers worldwide through continued innovation and commercialization of new products and treatments. Working with a sales professional, you will assist in preparing sale intake documents, setting up accounts, placing orders, and answering customer inquiries in an efficient and professional manner.
Careers Integrated Resources IncService Quotation Administrator Careers Integrated Resources IncService Quotation AdministratorNashville, TN$83,769–$109,512 / yearThis role involves analyzing customer requirements, ensuring accurate pricing, and supporting the end-to-end quotation lifecycle. We are looking for a detail-oriented Service Quote Administrator to support the preparation, validation, and delivery of service quotations.
Spade RecruitingCustomer Service Representative (Work From Home) Spade RecruitingCustomer Service Representative (Work From Home)Nashville, TNRemote$50,000–$60,000 / yearFull timeDay-to-day responsibilities include handling inbound and outbound communication, answering member questions, updating account information, and assisting with basic digital forms. In this role, you’ll connect with members who have requested information about available benefit options, schedule brief virtual appointments, and guide them through a simple online process.
Farmers Insurance - Elizabeth Hobdy Jones AgencyLicensed Customer Service Representative Farmers Insurance - Elizabeth Hobdy Jones AgencyLicensed Customer Service RepresentativeGallatin, TN$45,000–$55,000 / yearFarmers Insurance - Elizabeth Hobdy Jones Agency in Gallatin, Tennessee, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Administration / CSR. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!
J&S AdvisorsNewExecutive Administrative Coordinator J&S AdvisorsExecutive Administrative CoordinatorNashville, TN$39,000–$65,000 / yearAs our Executive Operations Coordinator, you'll work closely with company leadership and play an important role in keeping projects, recruiting efforts, communications, and day-to-day operations moving forward. We value individuals who can anticipate needs, identify opportunities for improvement, and help create solutions that make the business stronger.
AFGVirtual Research Support Specialist AFGVirtual Research Support SpecialistNashville, TENNESSEERemote$50–$150 / hourEngage in Live Discussions: Participate actively in virtual focus group sessions, contributing your honest and articulate opinions on various topics, products, or services. Complete Pre and Post-Session Activities: Respond to screening questions to determine eligibility for specific studies and, occasionally, complete short follow-up surveys or tasks.
FOCUSPOINTNewExecutive Assistant EA FOCUSPOINTExecutive Assistant EABrentwood, TN$38–$40About the Role The Executive Assistant will provide high level administrative support to C suite leadership, ensuring seamless coordination of schedules, communications, deliverables, and executive priorities. Why Work Through FocusPoint As a premium talent solutions firm, FocusPoint represents opportunities with organizations that value excellence, operational discipline, and strong partnership.
Mt. Juliet Hospitality / Staybridge SuitesFront Desk Associate Mt. Juliet Hospitality / Staybridge SuitesFront Desk AssociateMt. Juliet, TN$15–$15 / hourAssist with evening operational duties that may not be part of daytime management responsibilities, including preparing shift reports, balancing cash transactions, monitoring common areas, and assisting overnight preparation tasks. We’re committed to supporting your development with ongoing training opportunities in customer service, office technology, hospitality operations, and organizational best practices.
Parman EnergyNewCustomer Service Representative Parman EnergyCustomer Service RepresentativeNashville, TNPerforms various administrative duties including but not limited to electronic filing, shipping and receiving of small parcel UPS, requests for billing corrections, updating CRM databases, creation of letters, spreadsheets, memos, reports, notetaking, and information organization. Interprets purchase orders, takes orders from the customer and sales, and performs data entry to create bills of ladings for Operations.
Syntricate TechnologiesService Desk Personnel in Nashville TN Onsite Syntricate TechnologiesService Desk Personnel in Nashville TN OnsiteNashville, TNFull timeThe ideal candidate will have experience supporting enterprise applications, managing workflows, configuring systems, and delivering exceptional customer support Key Responsibilities Maintain and support the Licensure and Regulation System (LARS) and related support platforms Process and resolve assigned support requests within established service timelines Perform user account management including password resets, status changes, workflow assignments, and user onboarding activities Troubleshoot and resolve application-related issues Configure and maintain system settings, permissions, and workflows Collaborate with application coordinators, trainers, QA teams, and stakeholders to gather and validate requirements Document system modifications, updates, and technical changes Maintain logs and supporting documentation within SharePoint repositories Provide status updates and communicate progress with stakeholders Monitor and support print job processing and issue resolution activities Ensure timely communication and documentation of all support activities Required Qualifications Bachelor’s degree with relevant experience, or equivalent combination of education and professional experience 4–6 years of experience with Microsoft Excel 4–6 years of experience with Microsoft Word Experience supporting enterprise applications or system administration functions Knowledge of IT support processes and troubleshooting methodologies Experience with application administration and workflow management Strong customer support and user assistance skills Experience maintaining documentation and change tracking Preferred Qualifications Experience with Zendesk, ServiceNow, or related ticketing platforms Familiarity with licensing and regulatory systems Experience within healthcare, government, or regulated environments Experience with SharePoint documentation management Knowledge of workflow automation and configuration management Required Skills Excellent verbal and written communication skills Strong organizational and analytical skills Problem-solving and troubleshooting abilities Ability to work collaboratively with cross-functional teams Strong attention to detail and time management skills Ability to manage multiple priorities in a fast-paced environment Best Regards, Salman Alam IT Recruiter||Syntricate Technologies Inc. Position: Service Desk Personnel/System Admin Location: Nashville, TN (Onsite) Duration: 6+Months Contract Interview Process: Virtual/In-Person Req ID: 65698 Job Description We are seeking a Service Desk Personnel / LARS Support Specialist to support application administration and operational functions for the Licensure and Regulation System (LARS) and associated support platforms.
Syntricate TechnologiesAdministrative Services Assistant Hybrid in Nashville, Tennessee 37243 Syntricate TechnologiesAdministrative Services Assistant Hybrid in Nashville, Tennessee 37243Nashville, TNFull timeRoutinely acts as liaison between executive's office and the departmental staff, and other departments and agencies, local and federal agencies, and community organizations and groups; attends meetings as required to gain information; routinely handles complaints and requests from members of other departments, citizens as required; attends meetings and gatherings in performing personal contact duties. Requisition Name: Administrative Services Assistant Estimated Duration: 07/01/2026 - 06/30/2027 Hybrid in Nashville, Tennessee 37243 Summary: Under general supervision, is responsible for professional staff work of routine through average difficulty in relieving an executive of Administrative detail; and performs related work as required.
Syntricate Technologies IncAdministrative Services Manager [Hybrid] Syntricate Technologies IncAdministrative Services Manager [Hybrid]Nashville, TNThe Grant Manager supports CEDEP and BGM by leading grant application development, coordinating award startup activities, monitoring budgets and expenditures, and ensuring required programmatic and financial reporting is completed accurately and on time. Purpose: Translate award terms into an actionable startup plan so programs can begin spending quickly and compliantly while identifying constraints, unallowable costs, and required post-award actions.
IconmaCall Center / Customer Service IV IconmaCall Center / Customer Service IVNashville, TNResponsibilities:Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline. Act as the single-point-of-contact to customers and cross functional departments to process and fulfill customer orders; providing accurate documentation and continual communication to customer throughout the process.
Nleague Services IncService Desk specialist Nleague Services IncService Desk specialistNashville, TN$25–$30 / hourContractorKey Responsibilities: Deliver, install, and configure computers Prepare workstations, peripherals, and software for deployment Maintain accurate records of equipment deployment and status Troubleshoot and resolve technical issues on-site or remotely Follow safety procedures and best practices during deployment activities Communicate effectively with end users and team members Maintain organization and cleanliness of deployment storage areas Travel to different TDOT sites as required, including travel across the state of Tennessee (travel expenses will be reimbursed by state guidelines) Physical Requirements: Must be able to lift, push, and carry equipment weighing up to 50 pounds Must be able to stand, walk, bend, and reach for extended periods during deployments Qualifications: High school diploma or equivalent required; technical certifications a plus Prior experience in IT deployment, hardware installation, or similar role preferred Strong problem-solving and communication skills Valid driver's license and reliable transportation Job ID: 65722 Job Title: IT Deployment Team Member Location: Nashville, TN Duration: 12 Months Client: TN DOT Onsite Job Work Environment: Fast-paced, team-oriented environment May involve travel between multiple work locations across Tennessee (travel expenses reimbursed by state guidelines) Job Description: We are seeking a motivated and detail-oriented individual to join our IT Deployment Team.
Nleague Services IncService Desk Personnel Nleague Services IncService Desk PersonnelNashville, TN$22–$30 / hourContractorEnsure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed. Client: TN DOH Duration: 06 Months Job Description: Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk).
LA JacksonServer Assistant LA JacksonServer AssistantNashville, TN$8–$20 / hourAs an assistant to the server, you are responsible for preparing service stations, assisting in the service to members and their guests, clearing and resetting tables, removing all trays from the dining rooms, and cleaning and closing service stations. Preparing tables for arriving patrons by wiping up spills, clearing away crumbs, replacing soiled linen, and setting up tableware, napkins, and condiments.
LancesoftOffice Services LancesoftOffice ServicesNashville, TN$19Daily duties include mail sorting and distribution, FedEx, Certified mail, Utilize mail meter machine, Floor runs, Copy/Print Jobs, Binding, Suppling Copy centers, Court runs after training. No lifting over 50lbs, but there will be a lot of walking as they will be supporting 4 floors.
Expedite Talent SolutionsNewService Desk Personnel Expedite Talent SolutionsService Desk PersonnelNashville, TNWork Location: 312 Rosa Parks Avenue Nashville, TN 37243. - Resetting network settings.
Expedite Talent SolutionsAdministrative Services Manager Expedite Talent SolutionsAdministrative Services ManagerNashville, TNThe Compliance Administrator supports CEDEP and BGM compliance operations by coordinating subrecipient monitoring activities, maintaining monitoring contact and site review tools, supporting in-person and virtual site reviews, tracking corrective action plans, and maintaining audit-ready documentation. Purpose: Ensure CEDEP subrecipient monitoring readiness by maintaining accurate points of contact and a reliable site visit schedule so monitoring activities occur on time, stakeholders are prepared, and compliance reviews are supported without avoidable delays or documentation gaps.
ITCON ServicesServiceNow Engineer- Contact Center ITCON ServicesServiceNow Engineer- Contact CenterNashville, TNOmnichannel Integration: Maintain Computer Telephony Integration (CTI) between ServiceNow and our CCaaS platform (Genesys/NICE CXone), ensuring seamless "single-pane-of-glass " screen pops and automated case logging for 24/7 call center operators. Support the Docket Reduction initiative by engineering automated workflows that identify and flag high-priority, non-detained cases nearing the end of their immigration lifecycle.
ITCON ServicesIT Helpdesk Specialist - Call Center ITCON ServicesIT Helpdesk Specialist - Call CenterNashville, TNThe IT Helpdesk Specialist will provide highly technical expertise in enterprise systems and cloud systems, ensuring efficient resolution of IT issues across multiple platforms. They will be responsible for providing comprehensive help desk support on IT Hardware and Software Systems and Applications, while accurately recording and tracking all support requests.
ITCON ServicesIVR / Telephony Engineer Contact Center ITCON ServicesIVR / Telephony Engineer Contact CenterNashville, TNYou will ensure that critical law enforcement calls are routed seamlessly, wait times are kept under one minute during surges, and our voice networks are aggressively defended against cyber and Telephony Denial of Service (TDoS) threats. Develop and maintain Computer Telephony Integration (CTI) between Genesys and ServiceNow, ensuring "single-pane-of-glass " screen pops, automated case logging, and seamless data passing for call center operators.