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Ensures all intake workflow is followed and that all documents required for treatment and billing are signed by the client at intake (i.e., consent to treat, release of information, etc.) and ensures that client medical records and intake paperwork is uploaded and documented within the client’s Electronic Medical Record (EMR) profile timely. Performs intakes with medical staff which include obtaining breathalyzers, urine screens, and going over information about treatment options, insurance, and general program information.

Job Summary The Admissions Specialist is responsible for responding to inbound calls, web submissions, text messages and assisting with all inquiries.  This position is also responsible for helping prospective patients navigate the beginning stages of their treatment process.  The Admissions Specialist will work directly with patients, families, and professionals to facilitate the patient’s admission, including documentation. Role and Responsibilities <ul><li>Answers inquiry calls efficiently and courteously. </li><li>Appropriately documents all calls, texts, emails, web forms, etc. </li><li>Coordinates and schedules prospective patient’s admissions. </li><li>Interviews “walk-ins” to establish viability for services. </li><li>Assists with client referrals to outside agencies by obtaining referrals from the Business Development team, as needed.  </li><li>Coordinates communications and admission activities between medical staff, nursing staff, billing and any other units that have a vested interest in the admission. </li><li>Develops financial packages and agreements for the new client, as needed. </li><li>Maintains and updates lead database to ensure quality lead follow ups.  </li><li>Maintains a waitlist for potential patients, as needed. </li><li>Performs intakes with medical staff which include obtaining breathalyzers, urine screens, and going over information about treatment options, insurance, and general program information.  </li><li>Ensures patients understand the admissions process.  </li><li>Ensures all intake workflow is followed and that all documents required for treatment and billing are signed by the client at intake (i.e., consent to treat, release of information, etc.) and ensures that client medical records and intake paperwork is uploaded and documented within the client’s Electronic Medical Record (EMR) profile timely.  </li><li>Understands and complies with HIPAA laws and regulations. </li><li>Collaborates with billing department to request a Verification of Benefits (VOB).  </li><li>Communicates the information provided by VOB to patients/families and other staff members who have a need to know. </li><li>Works with the Marketing Department on admissions efforts and provides data, as needed. </li><li>Facilitates coordination of benefits, as needed. </li><li>Provides timely communication and serves as an informational resource for patients and their families. </li><li>Works efficiently with clinical and medical team to secure admits and maintain admission protocol. </li><li>Communicates and tracks patient LOC changes. </li><li>Provides mentoring with other admissions staff members, including but not limited to, “on call” or after hour admissions staff needs.   </li><li>Follows up as needed and ensures consistent communication is being maintained with appropriate staff regarding leads being worked on. </li><li>Initiates requests for Single Case Agreements and provides necessary patient information for establishing care. </li><li>Participates in staff development and training, including staff meetings, in-service trainings and annual trainings required by Sanford Behavioral Health on a timely basis.  </li><li>Adheres to the established Code of Ethics, Standards of Practice, Person Centered Philosophy and employee handbook.  </li><li>Possess a positive attitude to enhance a cooperative and energetic work environment.  </li><li>Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information through adherence to HIPAA laws and regulations. </li><li>Performs other duties as assigned. </li></ul>Qualifications and Education Requirements <ul><li>Bachelor’s Degree in social work or a Human Services field, preferred.  </li><li>Experience with mental health/ substance abuse treatment and(or) experience in the medical field, preferred.  </li><li>High school diploma or equivalent, required.  </li><li>2-4 years of sales and customer service experience, required.  </li><li>2 years’ experience in recovery treatment, required.  </li></ul>Knowledge/Skills/Abilities<ul><li>Knowledge relating to substance use disorders and risk associated with withdrawal symptoms. </li><li>Basic medical knowledge as it relates to mental health, medication, methods of substance abuse treatment, medication assisted treatment (MAT), vitals, diagnosis.  </li><li>Knowledge of trauma informed care and crisis intervention. </li><li>Knowledge of HIPAA laws and regulations.  </li><li>Basic knowledge of insurance billing/policies/processes. </li><li>Ability to work with patients and their families during high stress situations. </li><li>Ability and willingness to discuss finances, payments, and collections with patients and their families. </li><li>Ability to perform basic math skills like percentages, addition, subtraction, multiplication, division, and conversions. </li><li>Ability to understand insurance contracts, rates, and billing codes as it relates to admissions. </li><li>Understanding of basic medical terms, conditions, treatments, medications, etc. as it relates to substance abuse treatment, eating disorder, mood and anxiety disorder, and detox.  </li><li>Knowledge of Microsoft Office products.   </li><li>Ability to use advanced written and verbal communication skills.  </li><li>Ability to multitask and work in a fast-paced environment. </li><li>Ability to be self-sufficient and a self-starter. </li><li>Ability to maintain strict confidentiality on all client records and business-related records, as required under HIPAA guidelines. </li><li>Ability to work within a team setting and create an environment where all are valued and work together cohesively.  </li><li>Ability to demonstrate professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values.  </li></ul>Physical Requirements <ul><li>Prolonged periods of sitting at a desk and working on a computer. </li><li>Must be able to lift 15 pounds. </li><li>Must be able to perform repetitive tasks such as typing for extended periods of time. </li><li>Must be able to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations. </li><li>Must be able to ascend and descend stairs daily.  </li><li>Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands. </li><li>Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly. </li><li>Work will be performed in an office environment with fluctuating temperatures. </li></ul>ADA Disclaimer The employee must be able to perform the essential functions of the position adequately.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests for accommodations must be made to the Human Resource Department in writing.

Sanford Careers

Admissions Specialist

Billing

Business Development

Communication Skills

Crisis Intervention

Customer Support/Service

Documentation

Eating Disorders

Electronic Medical Records

HIPAA (Health Insurance Portability and Accountability Act)

Human Resources

Insurance

Marketing

Mathematics

Medical Billing

Medical Conditions

Medical Records

Medical Terminology

Medications

Mentoring

Microsoft Office

Microsoft Product Family

Multitasking

Nursing

On Call

Patient Admissions

Patient Confidentiality

Philosophy

Presentation/Verbal Skills

Psychiatry and Mental Health

Regulations

Regulatory Compliance

Risk

Sales

Short Messaging Service (SMS)

Social Work

Staff Requirements

Substance Abuse Treatment

Telephone Skills

Time Management

Typing

Web Forms

Writing Skills

HiringThing

Your primary responsibility is to facilitate the admission process for individuals entering hospice care, ensuring that they receive the support and services they need by assessing patients medical needs and developing a plan of care to maximize the comfort of the patient. This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be.

CorsoCare HospiceRegistered Nurse - Hospice Admissions ($5,000 Hiring Bonus!)Full-Time, 4 10hr day shifts. No weekend requirementsCovering Grand Rapids & supporting Kalamazoo as neededAs a Hospice Admissions Nurse, you play a crucial role in providing compassionate care to patients and families during a sensitive time. Your primary responsibility is to facilitate the admission process for individuals entering hospice care, ensuring that they receive the support and services they need by assessing patients medical needs and developing a plan of care to maximize the comfort of the patient. Additionally, you will be a designated source for addressing concerns and educating patients and their loved ones about hospice philosophy and available resources.Required Experience for an Admissions RN:<ul><li>Current RN license in state of practice</li><li>Minimum 2 years of experience of clinical nursing experience, in hospice or palliative care.</li><li>Excellent communication and interpersonal skills</li><li>Compassionate, empathetic, and patient-centered approach to care</li><li>Working knowledge of computer software programs.</li><li>Strong assessment and critical thinking skills, with the ability to make sound clinical judgements</li><li>Ability to sit for extended periods</li></ul>Primary Responsibilities of an Admissions RN:<ul><li>Conduct comprehensive assessments of patients referred for hospice services to determine their eligibility and appropriate care needs.</li><li>Coordinate admission to hospice while assisting with implementation and coordination services.</li><li>Provide education and counseling to patients and families about hospice services, end-of-life care options and advance care planning to assist in informed decision-making and an understanding of available resources.</li><li>Obtains relevant information and supporting documentation to include medical records, vital signs, and patients’ functional status to support eligibility.</li><li>Assess and manage patient’s symptoms, and provide interventions, collaborating with healthcare professionals if needed.</li><li>Maintain accurate and timely documentation of assessments, care plans, interventions and communications with patients’ families and healthcare providers in accordance with regulatory requirements and organizational policies.</li><li>Collaborate effectively with interdisciplinary teams, including physicians, nurses, social workers, chaplains, and other healthcare professionals to ensure coordinate plan of care.</li><li>Offer emotional support and guidance to patients and families throughout the hospice journey, addressing concerns, providing reassurance, and facilitating access to additional support services as needed.</li><li>Provide immediate support and interventions during times of crisis or acute symptom exacerbation, ensuring patient and family needs are addressed promptly and effectively.</li><li>Protect and honor patient confidentiality.</li><li>Participate in training, business meetings and mentoring new staff.</li><li>Complete all assigned continuing education by assigned completion date.</li><li>Other job duties as assigned.</li></ul>General Working Conditions:This position entails sitting for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.Equal Opportunity Employer#CORRN

CorsoCare

Hospice Admission Nurse (Hiring Bonus)

Academic Advice

Clinical Assessment

Clinical Nursing

Computer Software

Health Plan

Healthcare

Healthcare Providers

Hospice Care

Interpersonal Skills

Keyboards

Needs Assessment

Palliative Care

Patient Assessment

Patient Care

Patient Education

Quality of Care

Registered Nurse (RN)

Regulatory Requirements

Training/Teaching

Treatment Plan

Willing to Travel

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Admissions SpecialistSanford Careers

Hospice Admission Nurse (Hiring Bonus)CorsoCare

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