Serves as back-up to the Admissions Coordinator as a point of contact for prospective/incoming patients, in conducting initial pre-admissions calls, in performing preliminary financial assessments, in scheduling admissions appointments, and in assisting incoming patients in completing administrative admissions process. Utilizes good judgement, critical thinking skills, industry specific knowledge, and customer services skills to solidify commitments and make appropriate placements for prospective/incoming patients within VHA programs.