Lead or co-lead Customer Success Reviews (CSR/ABR) alongside the primary success resource to assess progress against success plans, highlight sourcing impact (e.g., RFP volume, cycle time, savings, consolidation), and identify opportunities to optimize programs and expand the relationship. Create and maintain Venue & Vendor sourcing success plans with clients, in partnership with the primary success resource, that define business objectives, success metrics, milestones, and ownership, with a focus on logo retention, sourcing adoption, and program maturity.