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Patient Care Advocates work closely with veterinarians, technicians, and hospital leadership to ensure pets receive timely, safe, and compassionate care while helping the hospital operate efficiently. As a senior‑level technician role, the Patient Care Advocate serves as an experienced medical support partner, assisting with examinations, treatments, diagnostics, and daily workflow.

<h3>Description</h3><br/><div>The <strong>Credentialed Veterinary Technician</strong> – <strong>Patient Care Advocate</strong> is a key member of the medical team, supporting patient care, appointment flow, and client communication in a hands‑on, highly collaborative role. Patient Care Advocates work closely with veterinarians, technicians, and hospital leadership to ensure pets receive timely, safe, and compassionate care while helping the hospital operate efficiently. <strong>This position functions within state regulations and under the direction of the veterinarian.</strong></div><div> </div><div>As a senior‑level technician role, the Patient Care Advocate serves as an experienced medical support partner, assisting with examinations, treatments, diagnostics, and daily workflow. <strong>Patient Care Advocates support the delivery of care but do not diagnose, prescribe, or make independent medical decisions — all care is provided with veterinarian oversight.</strong></div><div> </div><div>This role is ideal for a licensed technician who is comfortable taking on elevated responsibility, managing appointment flow, and contributing to a patient‑first, team‑centered environment.<br/><br/><strong><em>Key Responsibilities: </em></strong></div><div> </div><div><strong>Patient & Client Support</strong></div><ul><li>Greet clients and patients with professionalism and compassion, ensuring a positive experience from arrival through discharge</li><li>Obtain accurate patient histories and document presenting concerns</li><li>Prepare patients for examinations and treatments</li><li>Communicate treatment plans, estimates, and discharge instructions clearly under veterinarian guidance</li><li>Reinforce client education related to preventive care, diagnostics, and follow-up recommendations</li><li>Act as a liaison between clients and the medical team to support clear communication and trust</li></ul><div><strong>Clinical & Workflow Support</strong></div><ul><li>Assist veterinarians during exams and treatments, including safe patient restraint and exam room preparation</li><li>Support appointment flow by managing patient movement and minimizing wait times</li><li>Assist with diagnostic preparation, sample handling, and coordination of in-house or reference lab testing</li><li>Support drop-off and urgent care workflows by coordinating patient updates and client communication</li><li>Prepare and maintain exam rooms, equipment, and supplies according to hospital protocols</li></ul><div><strong>Operational & Administrative Support</strong></div><ul><li>Accurately document patient information, services rendered, and client communications in the practice management system</li><li>Support scheduling and front desk workflows as needed to optimize hospital capacity</li><li>Assist with follow-up outreach, reminders, and rescheduling efforts</li><li>Maintain hospital cleanliness, organization, and adherence to safety and infection-control standards</li><li>Perform additional duties as needed to support hospital operations and team success</li></ul><div><strong>Ramp-Up & Performance Expectations</strong></div><ul><li>To support patient safety and long-term success, this role includes a <strong>120-day ramp-up period</strong>. During this time, team members complete onboarding, training, and LevelUp program requirements, and work toward validated competency in role-specific clinical skills.</li><li>Appointment volume, workflow responsibility, and senior-level expectations are introduced progressively and aligned to demonstrated competency and readiness not immediately upon hire.</li></ul><br/><h3>Ideal Candidate</h3><br/><ul><li>Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment</li><li>Energetic people-and-pet person with excellent work ethic and social and organizational skills</li><li>Be compassionate/caring</li><li>Willing to work flexible hours including weekends</li><li>Can work individually, as well as on a team</li><li>Self-starter personality that can complete daily tasks without the need for constant direction</li></ul><div><br/></div><br/><h3>Skills, Knowledge, & Expertise</h3><br/><ul><li><strong>Clinical & Technical Skills</strong><ul><li>Confident, safe handling and restraint of dogs and cats of varying sizes, temperaments, and medical conditions</li><li>Ability to recognize patient stress signals and apply low-stress or fear-free handling techniques</li><li>Experience supporting examinations, treatments, procedures, and basic nursing care under veterinary supervision</li><li>Knowledge of diagnostic workflows, including proper collection, labeling, handling, and preparation of samples</li><li>Familiarity with anesthesia preparation, monitoring support, and recovery workflows under licensed supervision</li><li>Strong attention to detail in medical documentation and compliance</li></ul></li><li><strong>Professional Skills</strong><ul><li>Strong communication skills with the ability to explain medical information clearly and empathetically</li><li>Excellent organizational and time-management skills in a fast-paced clinical environment</li><li>Ability to multitask, prioritize, and remain calm under pressure</li><li>Team-oriented mindset with a willingness to support peers and hospital leadership</li><li>High emotional intelligence and professionalism</li></ul></li><li><strong>Qualifications</strong><ul><li>Active veterinary technician license (state-specific requirements apply)</li><li>Prior experience working in a veterinary hospital or clinical setting</li><li>Comfort working evenings, weekends, and holidays as required by hospital operations</li><li>Ability to stand for extended periods, lift and restrain animals, and perform physical tasks associated with patient care</li><li>Must be able to lift 40 lbs.</li><li>This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws</li></ul></li></ul><div><br/></div><div><br/></div><div><br/></div><div><br/></div><br/><h3>Benefits</h3><br/><ul><li>Tuition reimbursement for Credentialed/Registered Veterinary Technicians</li><li>Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!</li><li>Health Care Plan (Medical, Dental & Vision Options) </li><li>401k Match</li><li>Generous paid time off (PTO)</li><li>Paid Parental Leave + Paid Maternity Leave</li><li>One (1) Work/Life Balance day off</li><li>Short-term and long-term disability options</li><li>Supplemental insurance options</li><li>Discounted Veterinary Care</li><li>Scrub allowance </li><li>Hands-on and E-training </li><li>Professional growth opportunities </li></ul>

Caldwell Animal Hospital

Credentialed Veterinary Technician – Patient Care Advocate

Administrative Skills

Americans with Disabilities Act (ADA)

Anesthesiology

Clinical Competency

Clinical Support

Communication Skills

Customer Relations

Customer Support/Service

Detail Oriented

Documentation

Equal Employment Opportunity (EEO)

Establish Priorities

Health Plan

Hospital

Hospital Supplies

Identify Issues

Infection Control

Insurance

Laboratory Testing

Leadership

License Management

Lift/Move 40 Pounds

Medical Conditions

Medical Office Administration

Medical Records

Multitasking

Onboarding

Operational Support

Organizational Skills

Patient Care

Patient Safety

Preventive Medicine

Sample/Specimen Processing

State Laws and Regulations

Team Player

Time Management

Training Program

Treatment Plan

Tuition Reimbursement

Urgent Care

Veterinary Hospital

Veterinary Medicine

Veterinary Nursing

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Associate's degree in criminal justice, human services, psychology, or related field of study from an appropriately accredited institution and two years of experience in the court system, paralegal work, or other directly related experience; or an equivalent combination of training and experience. The JSC is responsible for planning their daily work operations, setting priorities, scheduling, and establishing deadlines for the caseload; must possess exceptional time management and organizational skills and must be able to work under stressful situations.

YEAR

<h5>COO - Community Supervision </h5><p>Judicial Services Coordinator (S) </p><p>Grade: NC05 </p><p>The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters! </p><h5>Description of Work </h5><p>Employees accept, inspect and process the legal documents of new probation cases. They review court judgments and match offenders' skills to needs with consideration given to the offenders' criminal history, physical condition, age, transportation needs, and availability to perform the work within the designated period of time. Work involves interviewing offenders to obtain information regarding past arrests/convictions, work records, and family social histories to develop treatment and sanction recommendations for court-ordered presentence and pre-parole investigations. Employee must consider the needs of both the offenders and the recipient agencies and, if necessary, will refer offenders to support agencies for assistance to meet special needs. Administrative tasks include, but are not limited to, negotiating agreements, placing offenders with agencies to perform designated community service work, complete required documentation, prepare reports, and maintain case files. Work involves significant contact with members and officials of the judicial system, community agencies, victims, offenders, and general public while serving as the court's representative in the community and maintaining public awareness of the program. Employees are usually located in or near the courthouse. Work is performed under the general supervision of a Judicial Services Specialist or Chief Probation and Parole Officer. </p><h5>Knowledge Skills and Abilities/Management Preferences </h5><ul><li>The JSC shall have extensive knowledge of Structured Sentencing and how it applies to Community Supervision and knowledge of the Community Service Work Program. </li><li>The JSC shall exhibit a working knowledge of local and regional community resources to address the placement of monitored offenders to government and nonprofit agencies in the community. </li><li>The JSC must be able to communicate effectively, both orally and in writing, with the Judiciary, offenders and the general public to ensure thorough and appropriate collection, analysis and utilization of data to interpret Division guidelines, policies and procedures. </li><li>The JSC shall behave in a professional manner at all times as they hold a highly visible position within Community Supervision, and their actions will reflect upon the entire Division. The position is frequently in court and will associate with Judges, Attorneys, District Attorneys, Clerk of Court, Law Enforcement, etc. and establish and sustain effective working relationships. </li><li>The JSC is responsible for planning their daily work operations, setting priorities, scheduling, and establishing deadlines for the caseload; must possess exceptional time management and organizational skills and must be able to work under stressful situations. Experience in this area must be listed within your application or prior job duties. </li><li>Salary Range: $33,902-$59,327 </li></ul><p>Minimum Education and Experience </p><p>Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. </p><p>Bachelor's degree in criminal justice, human services, psychology, or related field of study from an appropriately accredited institution; or an equivalent combination of training and experience. Associate's degree in criminal justice, human services, psychology, or related field of study from an appropriately accredited institution and two years of experience in the court system, paralegal work, or other directly related experience; or an equivalent combination of training and experience. High school or General Educational Development (GED) diploma and four years of experience in the court system, paralegal work, or other directly related experience; or an equivalent combination of training and experience. </p><p>EEO Statement </p><p>The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. </p><p>Recruiter: Wyatt Howell </p><p>Email: recruiters@dac.nc.gov </p>

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Credentialed Veterinary Technician – Patient Care Advocate Caldwell Animal Hospital

Judicial Services Coordinator North Carolina

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