Abilities: Ability to exercise initiative and sound judgment and to react resourcefully under varying conditions, maintain accurate records and strict confidentiality of information and records, follow written and oral instructions, communicate effectively (orally and in writing), establish and maintain effective working relationships with supervisors, other employees, other agencies and the general public. Under the general guidance and direction of the Chief Criminal Attorney protects the rights of victims of crime and witnesses by providing information, crisis intervention and support to victims and their families during the criminal justice process, while doing so with dignity and respect and also being sensitive to the needs of crime victims.