Customer Service Advocate- Billing St. Luke's Health Network, Inc.Customer Service Advocate- BillingAllentown, PAFull timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Customer Service Advocate is responsible for handling incoming telephone calls, e-mail, and written correspondence to the Single Business Office (SBO) regarding billing questions and/or concerns for hospital and physician billing self-pay balances.
Trauma Victim Advocate (4p to 12a) Temple University Health SystemTrauma Victim Advocate (4p to 12a)Philadelphia, PA402212'',''true'',''402212'',''false'',''Submission for the position: Trauma Victim Advocate (4p to 12a) - (Job Number: 261967)'',''false'',''402212'',''false'',''true'',''Trauma Victim Advocate (4p to 12a)'',''261967'',''!*!Trauma Victim Advocates are crisis responders embedded in the hospital 24/7 to support patients and their family members in the immediate aftermath of violence and assist victims and co-victims during the process of physical and emotional recovery. Trauma Victim Advocates also perform a variety of functions in the hospital''s emergency department, including: offering comfort to patients in the trauma bay, giving families regular updates about their loved ones'' conditions, providing grief support to families of homicide victims, and linking patients and their families to crime victim services.
New Day Anti-Human Trafficking Victim Advocate The Salvation Army Eastern TerritoryNew Day Anti-Human Trafficking Victim AdvocatePhiladelphia, PennsylvaniaFull timeThe Victim Advocate (VA) will work with the Mobile Case Management Program Manager and the Assistant Director as an integral part of the Philadelphia Anti Human Trafficking Task Force and lead Victim Advocate for Working to Restore Adolescent Power (WRAP) Court. In addition, the VA will provide trauma informed clinical case management for victims of human trafficking and will work with the area service provider partners to ensure follow up and coordination of all immediate aftercare services.
New Day Anti Human Trafficking Victim Advocate The Salvation Army USANew Day Anti Human Trafficking Victim AdvocatePhiladelphia, PAPosition Overview: The Victim Advocate (VA) will work with the Mobile Case Management Program Manager and the Assistant Director as an integral part of the Philadelphia Anti Human Trafficking Task Force and lead Victim Advocate for Working to Restore Adolescent Power (WRAP) Court. In addition, the VA will provide trauma informed clinical case management for victims of human trafficking and will work with the area service provider partners to ensure follow up and coordination of all immediate aftercare services.
Trauma Victim Advocate (4p to 12a) Temple HealthTrauma Victim Advocate (4p to 12a)Philadelphia, PATrauma Victim Advocates also perform a variety of functions in the hospital's emergency department, including: offering comfort to patients in the trauma bay, giving families regular updates about their loved ones' conditions, providing grief support to families of homicide victims, and linking patients and their families to crime victim services. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team.
Patient Financial Advocate I Penn MedicinePatient Financial Advocate IPhiladelphia, PAFacilitates financial communications between Patient Access Services, Physicians, and Hospital Departments when necessary and collaborates with Social Workers and Clinical Resource Managers when unresolved financial issues require a delay in treatment. The Patient Financial Advocate I provides basic financial guidance and support to patients, with a focus on determining patient eligibility including, but not limited to: Medical Assistance, Financial Assistance, Pharmacy Assistance, Premium Assistance Programs, etc.
Crisis Advocate YWCA of Greater HarrisburgCrisis AdvocateHarrisburg, PAFull timeCrisis Advocates are responsible for delivering immediate support through medical and legal accompaniments, crisis intervention, hotline counseling, emergency shelter support, advocacy, and assistance with emergency protection orders. The YWCA Greater Harrisburg is seeking a full-time professional to join our team as Crisis Advocate , providing critical intervention and support services to individuals impacted by domestic and sexual violence.
Crisis Advocate & Counselor YWCA of Greater HarrisburgCrisis Advocate & CounselorHarrisburg, PAFull timeCrisis Advocates are responsible for delivering immediate support through medical and legal accompaniments, crisis intervention, hotline counseling, emergency shelter support, advocacy, and assistance with emergency protection orders. The YWCA Greater Harrisburg is seeking a full-time professional to join our team as a Crisis Advocate and Counselor , providing critical intervention and support services to individuals impacted by domestic and sexual violence.
Crisis Advocate On-Call YWCA of Greater HarrisburgCrisis Advocate On-CallHarrisburg, PAPart timeYou'll provide hotline support, crisis intervention, safety planning, emergency shelter intake, legal and medical accompaniments, assistance with Protection From Abuse orders, advocacy, and connections to community resources. Position Requirements: Bachelor’s degree in human services, criminal justice or related field, or Associate’s Degree with 2 years of relevant work history.
Legal Advocate, Housing Justice SENIOR LAW CENTERLegal Advocate, Housing JusticePhiladelphia, PAAssist project staff with case-related tasks including but not limited to: o preparing and mailing retainers and letters, o drafting court documents o communicating with clients or third parties via telephone, email, text message or other by other means o assisting in preparation of case files for hearing/trial o assisting in maintenance of case files and case management database o providing support to attorneys at court, as needed o conducting home visits to frail or homebound clients o handling other case or client related tasks as necessary o working with project partners to facilitate referrals for intake• Utilize Language line or other interpretation services for Limited English Proficient (LEP) older adults.• Role-Based Duties and Responsibilities: Client related• Handle all aspects of client intake, including, but not limited to: o retrieving, transcribing, and performing prescreen data entry in the case management system o screening and interviewing walk-in and/or emergency clients in coordination with other staff conducting intake o conducting client interviews by telephone or in person to screen for eligibility for services o scheduling, canceling, and confirming client appointments o reviewing on-line intake and/or e-transfers o reviewing agency-wide project-related checklists with project clients.
Family Advocate (Bilingual Spanish) Acelero LearningFamily Advocate (Bilingual Spanish)Philadelphia, PennsylvaniaManages responsibilities that fall within the following core functions: ERSEA, record keeping and reporting, on-going monitoring, planning, and implementing, establishing, and maintaining a safe, healthy learning environment, supporting the well-being of children, and encouraging the involvement of the families of the children in our Head Start program. Engages families in individualized, in-home and group experiences to enhance parent/child interactions that research shows foster school readiness through consistent family routines, positive guidance and discipline, experience rich home environments and literacy activities.
Healthcare Advocate for Catholic Clergy Meta Care IncHealthcare Advocate for Catholic ClergyPhiladelphia, PAFull timeAs a Healthcare Advocate with Clergy Care, you will serve as a trusted companion and guide for the clergy of the Archdiocese of Philadelphia, helping them navigate a healthcare system that can be overwhelming, confusing, and impersonal. Your work spans four core areas: RELATIONSHIP BUILDING & OUTREACH Build trusted, personal relationships with clergy through regular outreach and on-site visits.
Domestic Abuse Response Team Advocate Laurel HouseDomestic Abuse Response Team AdvocateEast Norriton, PAFull timeLaurel House is seeking a compassionate and dedicated DART Advocate to provide immediate crisis intervention, safety planning, and short-term case management for victims of domestic violence. The ideal candidate is driven by a passion for social justice and committed to empowering survivors through timely, trauma-informed support.
Part-Time Advocate The Arc of Northeastern PAPart-Time AdvocateWilkes-Barre, PAPart timeDedicated to the mission of The Arc of Northeastern Pennsylvania, the Advocate is under the administrative supervision of the Director of Operations, and is responsible for supporting the interests of individuals with intellectual and developmental disabilities through community education initiatives, individual and family advocacy, and systems advocacy. The Advocate is knowledgeable, trained, and grounded in basic principles respecting the rights and dignity of individuals with intellectual and developmental disabilities (IDD), and their families as set forth in The Arc's position statements.
Case Manager (Head Start Family Advocate) Child Advocates of Blair CountyCase Manager (Head Start Family Advocate)Altoona, PAFull timeAs a full time, Case Manager at Child Advocates of Blair County, you'll have the exciting opportunity to work onsite providing vital support, resources and coordinating services to those who need it most. A passion for helping others, excellent communication skills, and an empathetic approach are essential for building trust and rapport with families.
NewPatient Health Advocate Somatus, Inc.Patient Health AdvocateAllentown, PennsylvaniaFull timeThis position will be focused on high needs Chronic Kidney Disease (CKD) and End-Stage Kidney Disease (ESKD) populations that face multiple challenges, from accessing resources to adhering to a physician’s treatment plan. As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home.
Customer Service Advocate Diamond Credit UnionCustomer Service AdvocatePottstown, PAMaintain and deepen current account relationships through cross selling; ability to understand how to present features, the corresponding benefits, and the value our products and services can provide to members with differing needs. Position Summary: Member Advocate - Retail provides exceptional member service experiences while handling member requests related to Credit Union product and services.
Patient Continuity and Needs Advocate ChenMed LLCPatient Continuity and Needs AdvocatePhiladelphia, PAfor description go to https://careers.chenmed.com/us/en/job/CHENUSR0047439EXTERNALENUS/Patient-Continuity-and-Needs-Advocate .
Youth and Family Advocate I - Full-Time Montgomery County Council PennsylvaniaYouth and Family Advocate I - Full-TimeNorristown, PA$25.14–$32.28 / hourThe employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
APX Next Customer Success Advocate Motorola Solutions IncAPX Next Customer Success AdvocatePARemote$100,000–$120,000 / yearThis position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and, through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter.
Recovery Advocate Caron Treatment Centers- CareerRecovery AdvocateWernersville, PennsylvaniaJoin a purpose-driven team at Caron Treatment Centers, where for nearly 70 years, we’ve been helping people find a path to recovery from addiction and rebuild their lives. Follow protocol for patients returning from off-site passes, including but not limited to observation of urine, drug screenings, breathalyzers, completion of on-person search and luggage search.
Education Advocate The Arc of Chester CountyEducation AdvocateWest Chester, PennsylvaniaIndividual must demonstrate dedication to the ideals and values of The Arc, including the following: assurance and protection of rights, belief in the inherent worth and dignity of the individual, the rights of individuals to make their own choices, the rights of individuals with disabilities to participate in all activities open to the general public, and respect for and recognition of the strengths and needs of individuals and families. This includes reviewing documentation, meeting with families to discuss and determine possible goals/outcomes, attending meetings with family/school district and following up with family/school district as necessary.
NewPart-Time Youth and Family Advocate Montgomery County Council PennsylvaniaPart-Time Youth and Family AdvocateNorristown, PA$25.14–$32.28 / hourcriminal history check, FBI clearance, child abuse clearance and pre-employment drug screening prior to employment; Must be available to work rotating shifts, holidays, and weekends; Must be physically capable of handling adolescents during crisis situations using established procedures; Must obtain a physical examination report from a licensed physician prior to employment; Must have excellent inter-personal, verbal and written communication skills. Initiates and conducts structured activities with the youth being served in the program; Perform other related work as required and properly communicates pertinent information to supervisors.
Patient Advocate Acadia Healthcare Co IncPatient AdvocatePAPURPOSE STATEMENT: Support patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff. ADDITIONAL REGULATORY REQUIREMENTS: While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances.
Claims Advocate GallagherClaims AdvocateMedia, PennsylvaniaFull timeThe actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. Gallagher's Claims and Risk Consulting team includes more than 100 safety and risk control professionals across the country with in-depth knowledge of current and emerging regulations, safety and health management, and operational exposures.
Provider Relations Advocate - Remote within Philadelphia Metro Area UnitedHealth Group IncProvider Relations Advocate - Remote within Philadelphia Metro AreaPhiladelphia, PARemote$60,200–$107,400 / yearThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. Positions in this function are accountable for the full range of provider relations and service interactions within Optum and UHG, including working on end-to-end provider claim and call quality, ease of use of physician portal and future service enhancements, and training & development of external provider education programs.
Customer Advocate Safelite Group, Inc.Customer AdvocateWashington, PAFrom managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction. Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Customer Service Advocate- Billing St. Luke's University Health NetworkCustomer Service Advocate- BillingAllentown, PAIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Customer Service Advocate is responsible for handling incoming telephone calls, e-mail, and written correspondence to the Single Business Office (SBO) regarding billing questions and/or concerns for hospital and physician billing self-pay balances.
Digital Customer Advocate Stream CompaniesDigital Customer AdvocateWest Chester, PennsylvaniaSeek out and target new customers and new sales opportunities and initiate an action plan to approach and secure new business for the Company through emails, phone calls and other outreach tactics that will be provided for you. The Digital Customer Advocate will help to grow the Stream Companies book of business for Tier 3 Automotive Dealerships.
Patient Advocate Geisinger Behavioral Health Center DanvillePatient AdvocateDanville, PennsylvaniaFull timeSupport patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff. Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
Senior Client Advocate Willis Towers Watson PLCSenior Client AdvocatePittsburgh, PA$195,000–$235,000 / yearWTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program). Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, and provides clear guidance to ensure others fulfill roles effectively.
Patient Health Advocate Somatus IncPatient Health AdvocatePhiladelphia, PAEngages with patients who need assistance with self-care needs in addition to what a nurse care manager can provide via phone, such as: Address language and cultural barriers to care management and self-care. How We Show Up for Our Patients: As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home.
Customer Success Advocate - Critical Connect / Wave PTX Motorola Solutions IncCustomer Success Advocate - Critical Connect / Wave PTXPARemote$80,000–$90,000 / yearDemonstrate advanced CSA skills, including the ability to run Operational Assessments, deliver at an executive level (high executive communication skills), and contribute to the team/elevate the team by contributing to and/or leading special projects, identifying gaps and introducing process improvements. Responsibilities: By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross-functional solutions to customer challenges.
Customer Advocate FleetPride, Inc.Customer AdvocatePAThe ideal candidate is a collaborative team player who contributes to team goals, supports colleagues, and helps create consistently positive experiences for customers and teammates. The Customer Advocate is a primary point of contact for customers, focused on delivering a positive experience by addressing inquiries, resolving issues, and providing accurate information.
Customer Advocate Vending Machine Carvana CoCustomer Advocate Vending MachineBridgeville, PA$18–$20 / hourAbout the Role: We''re looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Create an amazing and memorable pick up experience for our customers; you'll be the face of Carvana when customers come onsite to our car Vending Machine. We''re looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Customer Service Delivery Advocate Carvana CoCustomer Service Delivery AdvocatePA$18–$21.25 / hourAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat). About the Role: We''re looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers'' doors with our custom car haulers (don''t worry - a commercial license is not required to drive the hauler and you will receive ample training).
Customer Advocate I, VM, Market Operations Carvana CoCustomer Advocate I, VM, Market OperationsPhiladelphia, PA$22–$24 / hourAbout the Role: We''re looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Create an amazing and memorable pick up experience for our customers; you'll be the face of Carvana when customers come onsite to our car Vending Machine. We''re looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Sr. Surety Client Advocate-Large & Complex Willis Towers Watson PLCSr. Surety Client Advocate-Large & ComplexPhiladelphia, PAWTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program). In this role you will work closely with the other members of the client service and broking teams to ensure the needs of the clients are met or exceeded for all client deliverables.
Food Science Advocates Pennsylvania State UniversityFood Science AdvocatesPARepresenting the Food Science Department at departmental and college recruitment events, including Bite of Food Science webinars, A Taste of Food Science events, Penn State Day, Plant Yourself in Ag Day, Admitted Students Events (ASE), Interest Days, Spend A Summer Day (SASD), New Student Orientation (NSO), Commonwealth Campus programs, and related outreach initiatives. Responsibilities include: Assisting with prospective student outreach by meeting with students and their families, both in-person and virtually, to lead tours of the Food Science Department facilities and share personal experiences related to academics, student involvement, undergraduate research, internships, product development, sensory evaluation, Food Science Club activities, and other opportunities within the program.
Advocate Youth Advocate Programs IncAdvocateChester, PA$18–$20 / hourThe Primary responsibilities of the Advocate are to initiate, organize, plan, develop and implement direct advocacy services to assigned participants and their families. Summary of the Position: Hourly, Part Time position serving youth and families throughout Delaware County-Chichester Area are available.
Provider Network Advocate University of Pittsburgh Medical CenterProvider Network AdvocatePittsburgh, PAInvestigations and outreach will include provider payment issues, configuration issues, special outreach projects and HEDIS, HCC, CDPS, MA P4P, and CMS Stars improvement initiatives. Purpose: The UPMC Health Plan is looking for someone who enjoys investigating medical claims issues, supporting providers, and build strong partnerships to fill the role of Provider Network Advocate!
Provider Network Advocate - Ancillary Network University of Pittsburgh Medical CenterProvider Network Advocate - Ancillary NetworkPittsburgh, PAPurpose: The UPMC Health Plan is seeking a partner to fulfill the role of Provider Network Advocate to support network growth through provider onboarding, network management, and strategic initiatives that enhance provider quality and performance. Investigations and outreach will include provider payment issues, configuration issues, special outreach projects and HEDIS, HCC, CDPS, MA P4P, and CMS Stars improvement initiatives.
Lead Advocate - Full Time Youth Advocate Programs IncLead Advocate - Full TimePhiladelphia, PAPrimary responsibilities of the Lead Advocate are to initiate, organize, plan, develop, and implement direct advocacy services to assigned participants and their families. Summary of the Position: Hourly, Full-Time Lead Advocate Position serving youth and families throughout Philadelphia and Delaware County is available.
Lead Advocate - Part Time Youth Advocate Programs IncLead Advocate - Part TimePhiladelphia, PAPrimary responsibilities of the Lead Advocate are to initiate, organize, plan, develop, and implement direct advocacy services to assigned participants and their families. Summary of the Position: Hourly, Part-Time Lead Advocate Position serving youth and families throughout Philadelphia and Delaware County is available.
NewSharkNinja Brand Advocate Mosaic North AmericaSharkNinja Brand AdvocateCranberry Township, PAWith 3,000+ team members and hubs in Toronto and Dallas, we've spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change. We are seeking a Part-Time SharkNinja Brand Advocate to engage customers, showcase innovative products, and drive sales at multiple Costco locations.
Social Services Advocate York County PennsylvaniaSocial Services AdvocateYork, PALocated in south-central Pennsylvania, York County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of York County residents. Consider factors when computer final estimation, such as depreciation, replacement cost, comparison of similar properties, location, and trends that could influence the future value of the property n.
Relief Shelter Advocate Laurel HouseRelief Shelter AdvocateLansdale, PAPart timeWe provide an array of supportive services to individuals and families affected by domestic abuse, empowering survivors to build lives free from violence and fear. In this critical role, you will provide direct support, advocacy, and crisis intervention to adults and children residing in our emergency shelter due to experiences of domestic violence.
Shelter Advocate Full Time M-F Laurel HouseShelter Advocate Full Time M-FLansdale, PAFull timeWe are seeking a compassionate and dedicated Shelter Advocate to provide case management, advocacy, and supportive services to adults and their children who have experienced domestic violence. This role is primarily based in a housing/shelter setting , where you will assist residents with safety planning, goal setting, and access to essential resources.
Claims Advocate Alera GroupClaims AdvocateBerwyn, PennsylvaniaPartner with insurance carriers and adjusters to investigate, monitor, and resolve complex property, general liability, automobile, and workers' compensation claims, following established tracking and payment processes. Proactively address client concerns, coordinate with internal teams as needed, and escalate issues appropriately to ensure timely resolution and manager awareness.
Patient Care Advocate (Must Be a Certified Medical Assistant) WellBe Senior MedicalPatient Care Advocate (Must Be a Certified Medical Assistant)Pittsburgh, PA$19–$23 / hourOur PCA is responsible for developing a rapport, and delivering exceptional in-home services, helping coordinate care with the rest of the medical team, scheduling patient appointments with our team, specialist appointments and coordinating diagnostic tests, HEDIS gap closure, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patients records, and other tracking tasks. WellBes physician/advanced practicing clinician led geriatric care teams partner with the patients primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.