ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide outstanding senior claim advocacy services to clients as assigned Effectively communicate to internal agency staff, as needed, on risk management or complex coverage issues Oversee the commercial property and casualty losses for the agency Facilitate effective claim meetings with clients, prospects, and carriers in order to meet the needs of the clients Develop and maintain positive relationships with insurance carrier partners Analysis of the Workers Compensation historical loss data to assist with management of Workers Compensation process Keep an updated record with the required claim information Update internal staff on claim issues as necessary Assist clients and agency personnel with the development of claim reports analysis as needed REQUIREMENTS: Minimum of 8 years of experience commercial insurance experience in claims or underwriting Superior customer service, analytical, problem solving and conflict resolution skills Must be a self-starter with excellent written and verbal English communications skills Strong multi-line commercial insurance knowledge and technical understanding of all coverage forms Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems Ability to read and analyze diverse coverage forms and provide guidance to staff members Ability to work in fast-paced, multi-tasking environment Maintain the highest level of confidentiality and discretion Up to 15% travel in surrounding areas required EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS: Risk Management/Business Bachelor's Degree preferred Professional Certification preferred PHYSICAL DEMANDS: To perform this job successfully, the incumbent must be able to perform each essential duty in a satisfactory manner. A rewarding career that helps local businesses in the community Strong community support and involvement through HUB Gives SUMMARY: The Commercial Claims Advocate is responsible for claim consulting and management service to clients including escalated claims issues, carrier relationships and auditing of the claim handling process as well as the overall agency loss financials.