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Overview:
The Healthcare Advocate serves as the frontline of Carenet’s member and patient experience, ensuring every interaction is handled with accuracy, empathy, and compliance. This role is critical in delivering high-quality healthcare support that improves access to care, strengthens member satisfaction, and reinforces trust in Carenet’s services.<span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":6,"335551620":6,"335559740":240}">  By consistently executing service expectations and adhering to regulatory and client requirements, the Healthcare Advocate directly supports operational performance, service quality, and brand reputation. The role also contributes to continuous improvement by accurately documenting interactions, identifying issues early, and participating in coaching and quality programs that enhance overall service delivery.<span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":6,"335551620":6,"335559740":240}"> 

Responsibilities:
Responsibilities and Duties <ul><li>Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support</li><li>Provide accurate information and guidance while demonstrating empathy and professionalism</li><li>Follow approved scripts, workflows, and escalation procedures</li><li>Document member or patient interactions accurately and completely in required systems</li><li>Identify and escalate issues that require additional support or resolution</li><li>Maintain adherence to schedules, attendance policies, and break requirements</li><li>Participate in coaching sessions, quality reviews, and team meetings</li><li>Support operational initiatives aimed at improving service quality and member experience</li><li>Stay current on healthcare processes, systems, and compliance requirements</li><li>Maintain confidentiality of all sensitive member and organizational information</li></ul>

Qualifications:
<ul><li>High school diploma or equivalent required; college coursework preferred</li><li>Minimum of 0–2 years of experience in a call center, healthcare, or customer service environment preferred</li><li>Strong verbal and written communication skills with a strong patient- and service-focused mindset</li><li>Ability to follow structured processes, scripts, and compliance requirements consistently</li><li>Basic computer literacy and ability to navigate multiple systems simultaneously</li><li>Strong attention to detail and ability to accurately document information</li><li>Ability to handle sensitive information with professionalism and discretion</li><li>Willingness to learn healthcare terminology, systems, and workflows</li><li>Ability to perform effectively in a fast-paced, metrics-driven environment</li></ul>

Carenet Health

Healthcare Advocate, Bilingual | Onsite: Biloxi | Starts 6/5/26

Call Centers

Coaching

Communication Skills

Computer Skills

Continuous Improvement

Customer Experience

Detail Oriented

Documentation

Healthcare

Healthcare Administration

Healthcare Customer Service

Healthcare Quality

High School Diploma

Identify Issues

Maintain Compliance

Metrics

Multilingual

Operational Support

Presentation/Verbal Skills

Quality Management

Regulations

Regulatory Compliance

Scripting (Scripting Languages)

Service Delivery

Writing Skills

[AW]-iCims

Healthcare Advocate| Onsite: Biloxi | Starts 6/5/26

Healthcare Advocate | Starts 5/29/26

Healthcare Advocate | Starts 5/22/26

The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. Gallagher's Claims and Risk Consulting team includes more than 100 safety and risk control professionals across the country with in-depth knowledge of current and emerging regulations, safety and health management, and operational exposures.

Introduction:
<div class="ewa-rteLine">At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. </div><div class="ewa-rteLine"> </div>Overview:
The Gallagher National Risk Control Team is now the Gallagher Claims and Risk Consulting Team. This new team is equipped with experts, processes and solutions to help you meet the evolving nature of risk. As risk evolves, so has Gallagher with tools and programs to help you proactively meet these challenges now and in the future. Gallagher's Claims and Risk Consulting team includes more than 100 safety and risk control professionals across the country with in-depth knowledge of current and emerging regulations, safety and health management, and operational exposures. How you'll make an impact:
<ul style="margin-top:0in"><li>Consult on appropriate claims strategy with brokers and clients</li><li>Analyze claims and policies for reporting claims to insurers</li><li>Report claims in timely and appropriate manner</li><li>Manage communications between clients, insurers and brokers to move the claims process forward</li><li>Advocate for clients to maximize results</li><li>Negotiate with insurers to ensure proper defense counsel arrangements, granting of consents to settlement and otherwise, and timely issuance of coverage letters </li><li>Exercise judgment in escalating complicated or high-exposure claims </li><li>Engage proactively to drive the claims process in a timely and appropriate manner</li><li>Provide insight and claims information during claims reviews and sales pitches</li><li>Assist the broker team with questions on claims, policy language reviews, and presentations to current and prospective clients</li><li>Maintain claims information and documentation in approved diary system and databases</li></ul>About you:
<ul><li>3 years of relevant claims experience, with adjuster experience preferred</li><li>Advanced proficiency with Microsoft Word, Outlook, Excel, and PowerPoint</li><li>Exceptional verbal, written and interpersonal communication skills, including responsiveness</li><li>Excellent analytical, time management, and organizational skills, including ability to multi-task, prioritize, and manage large volumes of information</li></ul>#LI-MS1Compensation and benefits:
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.  Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: <ul><li>Medical/dental/vision plans, which start from day one!</li><li>Life and accident insurance</li><li>401(K) and Roth options</li><li>Tax-advantaged accounts (HSA, FSA)</li><li>Educational expense reimbursement</li><li>Paid parental leave</li></ul>Other benefits include:<ul><li>Digital mental health services (Talkspace)</li><li>Flexible work hours (availability varies by office and job function)</li><li>Training programs</li><li>Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>Charitable matching gift program</li><li>And more...</li></ul>**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity<a href="https://www.isrvr.com/is/DigitalAssets/EligiblityRequirements/index.html" rel="noopener nofollow noreferrer" target="_blank">Click Here</a>to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
 
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.

Gallagher

Claims Advocate

Analysis Skills

Brokerage

Claims Processing

Community Support

Compensation and Benefits

Consulting

Customer Relations

Data Analysis

Dental Insurance

Diversity

Ecosystems

Embedded Systems

Equal Employment Opportunity (EEO)

Establish Priorities

Fitness

Flexible Spending Accounts

Interpersonal Skills

Matching Gift Programs

Medical Conditions

Medical Genetics

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Military

Multitasking

Negotiation Skills

Organizational Skills

Policy Analysis

Psychiatry and Mental Health

Risk

Risk Management

Safety/Work Safety

Sales

Sales Prospecting

Sustainability

Team Player

Time Management

Training Program

Vision Plan

In this impactful role, you will support families by conducting in-home visits, assessments, safety planning, and case management activities that help ensure the well-being and stability of children and their families. VieMed Healthcare Staffing is actively seeking qualified and compassionate Social Services Specialists to join our dedicated team across the state of Mississippi.

HOUR

Social Services Specialist  Contract | VieMed Healthcare Staffing Location: Mississippi (Harrison County) Pay Rate: $30.25/hour Schedule: Full-Time | 8-Hour Shifts | In-Person VieMed Healthcare Staffing is actively seeking qualified and compassionate Social Services Specialists to join our dedicated team across the state of Mississippi. In this impactful role, you will support families by conducting in-home visits, assessments, safety planning, and case management activities that help ensure the well-being and stability of children and their families. <hr/>Why Work With Us? Join a mission-driven team that makes a tangible difference in communities. We offer competitive pay, flexibility, and the chance to work independently while making meaningful connections across Mississippi. <hr/>What Youll Do: As a Contract Social Services Specialist, your responsibilities will include (but are not limited to): <ul><li> Conducting a minimum of bimonthly in-home visits per case </li><li> Performing initial and ongoing safety and risk assessments </li><li> Implementing and monitoring safety plans </li><li> Providing detailed documentation of all case management activities </li><li> Preparing professional court reports and offering recommendations in legal proceedings  </li></ul><hr/>What Youll Bring:Education (Required): A Bachelor's degree from an accredited college in Social Work, Human Services, or a related field. Skills & Competencies:<ul><li> Ability to practice independently and remotely </li><li> Strong solution-focused problem-solving approach </li><li> Excellent organizational and time management skills </li><li> Strong interpersonal and social skills </li><li> High cultural competency </li><li> Exceptional ability to articulate, investigate, and document clearly and accurately </li><li> Dependable, punctual, and self-motivated </li></ul><hr/>Additional Requirements:<ul><li> Reliable personal transportation </li><li> Clean driving record and current car insurance </li><li> Ability to pass a background check and drug screening </li><li> Willingness and ability to relocate or reliably commute within Mississippi </li></ul><hr/> Job Type: Contract (Full-Time) Hourly Rate: $30.25 Work Setting: In-person <hr/> VieMed Healthcare Staffing is proud to be an equal opportunity employer committed to building a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, disability, age, genetics, or any other protected status under applicable laws. <hr/> Ready to make a difference in Mississippi communities? Apply today and join a team that cares. 
#zr #VHSSW #liveyourlife

Advocate Jobs in Harvey, MS

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Advocate Jobs in Harvey, MS

Healthcare Advocate, Bilingual | Onsite: Biloxi | Starts 6/5/26 Carenet Health

Healthcare Advocate| Onsite: Biloxi | Starts 6/5/26 Carenet Health

Healthcare Advocate | Starts 5/29/26 Carenet Health

Healthcare Advocate | Starts 5/22/26 Carenet Health

Claims Advocate Gallagher

Social Services Specialist - Harrison County VieMed Healthcare Staffing

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