UNKNOWN

FEED

This position also plays a vital role in maintaining the warmth and stability of the home by helping settle house disputes, supporting residents with daily living skills, and assisting with shared responsibilities such as cooking, light cleaning, and overall care of the residence. Originally designed as safe lodging for young women from rural communities coming to Charleston to pursue careers, the YWCA has evolved into the city's most diverse and comprehensive network of social service programs.

HOUR

About the Job The Program: YWCA Resolve is a Family Domestic Violence Program offering 24/7 shelter, a help hotline, pet shelter, and emergency intervention for victims of domestic violence. The Position: Domestic Violence Advocate (Residential& Crisis Support). Days: Saturday and Sunday. Two shifts available: 4pm to midnight or midnight to 8:00am. YWCA Charleston needs a compassionate and dependable Domestic Violence Advocate to support survivors in a residential shelter environment in the evening and overnight. This role provides frontline crisis response and day-to-day support that helps create a safe, calm, and empowering space for residents and their families. The Advocate will respond to crisis calls, assist survivors with safety planning, and model healthy communication and conflict resolution within the shelter community. This position also plays a vital role in maintaining the warmth and stability of the home by helping settle house disputes, supporting residents with daily living skills, and assisting with shared responsibilities such as cooking, light cleaning, and overall care of the residence. The ideal candidate demonstrates empathy, strong boundaries, and the ability to remain calm in high-stress situations while promoting dignity, accountability, and healing for all residents. Experience in trauma-informed care, crisis intervention, or residential support is preferred, along with a deep commitment to YWCA's mission of empowering women and strengthening families. Skills, & Experience: <ul><li>Demonstrated experience responding to crisis situations (hotline calls, de-escalation, emotional support, or emergency response). </li><li>Experience supporting individuals from diverse and underserved populations, including survivors of trauma, housing instability, or family violence. </li><li>Familiarity with safety planning, empowerment-based advocacy, and trauma-informed care practices. </li><li>Experience in a communal or residential setting (shelter, group home, campus housing, childcare, or similar environment) where shared living dynamics and conflict resolution are required. </li><li>Proven ability to model healthy communication and boundaries, mediate minor disputes, and maintain a calm, respectful environment. </li><li>Experience assisting with life-skills support such as cooking, cleaning routines, household organization, and reinforcing shared community expectations. </li><li>Ability to maintain accurate documentation, follow confidentiality standards, and adhere to program policies and safety protocols. </li></ul>Education & Requirements:<ul><li>High School Diploma (or equivalent) or years of experience in a relevant field. </li><li>Must be willing to work holidays, during inclement weather, and residential health outbreaks, such as the flu. </li><li>Preference given to applicants with relevant training or certifications (or willingness to obtain), such as: <ul><li>Domestic violence or sexual assault advocacy training. </li><li>Crisis intervention or hotline training. </li><li>Trauma-informed care. </li><li>CPR/First Aid. </li><li>Mandated reporter training. </li></ul></li></ul>A complete job description is provided at the time of the interview. Why Should You Apply?<ul><li>You want to make a difference and see positive change in a person's life! </li><li>You are passionate about helping people become empowered to be self-sufficient! </li><li>You want to be part of a team that collaborates for the greater good of an individual and the organization! </li></ul> Compensation: $13.00 per hour w/ Shift Differential Pay. About the Company The YWCA Charleston has been fostering self-sufficiency and independence. Originally designed as safe lodging for young women from rural communities coming to Charleston to pursue careers, the YWCA has evolved into the city's most diverse and comprehensive network of social service programs. YWCA programs, facilities, and services assist more than 5,000 individuals annually.Equal opportunity is given to all applicants.The YWCA was built upon our mission of eliminating racism and empowering women. We can continue to be successful when people are treated fairly and allowed to grow and achieve their potential. We take pride in treating people equally, regardless of race, color, religion, ancestry, physical or mental disability, veteran status, sex, gender identity, age, national origin, blindness, sexual orientation, or any legally protected status.

YWCA Charleston

Domestic Violence Advocate - Weekends (Mid-shift/Overnight)

CPR Certification

Childcare

Community and Social Services

Conflict Resolution

Cook Dishes

Crisis Intervention

Documentation

Emergency Response

First Aid

High School Diploma

Housekeeping/Cleaning

Telephone Skills

Hire Recruits

About the Job Domestic Violence Advocate (Monday through Friday, 4pm to midnight). The Program: YWCA Resolve is a Family Domestic Violence Program offering 24/7 shelter, a help hotline, pet shelter, and emergency intervention for victims of domestic violence. The Position: Domestic Violence Advocate (Residential & Crisis Support): YWCA Charleston needs a compassionate and dependable Domestic Violence Advocate to support survivors in a residential shelter environment. This role provides frontline crisis response and day-to-day support that helps create a safe, calm, and empowering space for residents and their families. The Advocate will respond to crisis calls, assist survivors with safety planning, and model healthy communication and conflict resolution within the shelter community. This position also plays a vital role in maintaining the warmth and stability of the home by helping settle house disputes, supporting residents with daily living skills, and assisting with shared responsibilities such as cooking, light cleaning, and overall care of the residence. The ideal candidate demonstrates empathy, strong boundaries, and the ability to remain calm in high-stress situations while promoting dignity, accountability, and healing for all residents. Experience in trauma-informed care, crisis intervention, or residential support is preferred, along with a deep commitment to YWCA's mission of empowering women and strengthening families. Skills, & Experience: <ul><li>Demonstrated experience responding to crisis situations (hotline calls, de-escalation, emotional support, or emergency response). </li><li>Experience supporting individuals from diverse and underserved populations, including survivors of trauma, housing instability, or family violence. </li><li>Familiarity with safety planning, empowerment-based advocacy, and trauma-informed care practices. </li><li>Experience in a communal or residential setting (shelter, group home, campus housing, childcare, or similar environment) where shared living dynamics and conflict resolution are required. </li><li>Proven ability to model healthy communication and boundaries, mediate minor disputes, and maintain a calm, respectful environment. </li><li>Experience assisting with life-skills support such as cooking, cleaning routines, household organization, and reinforcing shared community expectations. </li><li>Ability to maintain accurate documentation, follow confidentiality standards, and adhere to program policies and safety protocols. </li></ul>Education & Requirements:<ul><li>High School Diploma (or equivalent) or years of experience in a relevant field. </li><li>Must be willing to work holidays, during inclement weather, and residential health outbreaks, such as the flu. </li><li>Preference given to applicants with relevant training or certifications (or willingness to obtain), such as: <ul><li>Domestic violence or sexual assault advocacy training. </li><li>Crisis intervention or hotline training. </li><li>Trauma-informed care. </li><li>CPR/First Aid. </li><li>Mandated reporter training. </li></ul></li></ul>A complete job description is provided at the time of the interview. Why Should You Apply?<ul><li>You want to make a difference and see positive change in a person's life! </li><li>You are passionate about helping people become empowered to be self-sufficient! </li><li>You want to be part of a team that collaborates for the greater good of an individual and the organization! </li></ul> Compensation: $13.00 per hour w/ Shift Differential Pay. About the Company The YWCA Charleston has been fostering self-sufficiency and independence. Originally designed as safe lodging for young women from rural communities coming to Charleston to pursue careers, the YWCA has evolved into the city's most diverse and comprehensive network of social service programs. YWCA programs, facilities, and services assist more than 5,000 individuals annually.Equal opportunity is given to all applicants.The YWCA was built upon our mission of eliminating racism and empowering women. We can continue to be successful when people are treated fairly and allowed to grow and achieve their potential. We take pride in treating people equally, regardless of race, color, religion, ancestry, physical or mental disability, veteran status, sex, gender identity, age, national origin, blindness, sexual orientation, or any legally protected status.

Domestic Violence Advocate (Evening Shift)

FULL_TIME

About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity.

YEAR

DescriptionJob Description:Title: Claims Advocate – Risk ServicesFully remote | Experience/Book Focus: Commercial Auto, Trucking, Transportation, Property Cargo   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: <a href="https://ioausa.com/locations/" rel="nofollow noopener noreferrer" target="_blank">ioausa.com/locations</a> About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication.   Key Responsibilities: <ul><li>Performance Standards: Meet all production, quality, and service expectations. </li></ul><ul><li>Client Service Excellence: Deliver outstanding service by anticipating client needs and responding promptly. </li></ul><ul><li>Client Advocacy: Serve as a dedicated advocate, providing high levels of ongoing support and consultation. </li></ul><ul><li>Problem Claim Resolution: Manage complex or delayed claims to ensure timely and favorable outcomes. </li></ul><ul><li>Loss Report Analysis: Review aggravated inequity loss reports and take appropriate corrective actions. </li></ul><ul><li>Activity Monitoring: Track triggered claim activities and implement necessary follow-up actions. </li></ul><ul><li>Claims Review & Auditing: Conduct and participate in formal claims reviews and audits. </li></ul><ul><li>Workers Compensation Oversight: Monitor workers compensation claims via the IOA Claims Portal and drive them to closure. </li></ul><ul><li>Reserve Accuracy: Perform reserve analysis to ensure timely and accurate case reserves in line with best practices. </li></ul><ul><li>Carrier Relationship Management: Build and maintain strong relationships with carriers to influence positive claim outcomes. </li></ul><ul><li>Claims Mediation: Act as an intermediary between clients and carriers to facilitate effective and timely resolutions. </li></ul><ul><li>Client Education: Provide ongoing education on statute changes, state-specific procedures, and claims best practices. </li></ul><ul><li>Trend Identification & Risk Mitigation: Identify claims trends, recommend risk mitigation strategies, and collaborate with Risk Advocates. </li></ul><ul><li>Sales Support: Assist with Producer presentations and contribute to sales efforts through claims insights. </li></ul><ul><li>Reporting & Documentation: Prepare and deliver stewardship and unit stat reporting in accordance with departmental standards. </li></ul>  Ideal Candidate Qualifications: <ul><li>5+ years of claims handling experience; preferred experience in an agency advocate or liaison role </li></ul><ul><li>Licensed Insurance Adjuster or state equivalent </li></ul><ul><li>Exceptional customer service, communication, multi-tasking, organizational, delegation, and decision-making skills </li></ul><ul><li>Ability to perform large work volumes with high accuracy </li></ul><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul><ul><li>High School Diploma (or equivalent) </li></ul>  What We Offer: <ul><li>Competitive salaries and bonus potential </li></ul><ul><li>Company-paid health insurance </li></ul><ul><li>Paid holidays, vacations, and sick time </li></ul><ul><li>401K with employer match </li></ul><ul><li>Employee stock plan participation </li></ul><ul><li>Professional growth and career progression opportunities </li></ul><ul><li>Respectful culture and work/family life balance </li></ul><ul><li>Community service commitment </li></ul><ul><li>Supportive teammates and a rewarding work environment </li></ul>  What to Expect (Application Process): <ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul>Salary Rangehe expected pay range for this position is $70,000 to $95,000 per year, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Domestic Violence Advocate - Weekends (Mid-shift/Overnight) YWCA Charleston

Domestic Violence Advocate (Evening Shift) YWCA Charleston

Claims Advocate - Risk Services (Trucking/Transportation) Insurance Office of America

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