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Responsible for providing information and assistance in obtaining Orders of Protection in Franklin County to walk-in and residential clients at the Shelter Program, coordinating legal advocacy activities with other court advocates, and providing professional training and advocacy within health care settings in regard to survivors of domestic violence. Interviews clients seeking Orders of Protection, determines eligibility for services, explains options under the Illinois Domestic Violence Act, Karinas Law, Crime Victim Compensation, and the process in obtaining an Order of Protection, assesses and refers for services to other Shelter staff or community resources.

Job SummaryResponsible for providing information and assistance in obtaining Orders of Protection in Franklin County to walk-in and residential clients at the Shelter Program, coordinating legal advocacy activities with other court advocates, and providing professional training and advocacy within health care settings in regard to survivors of domestic violence.<h2>Essential Functions</h2><ol><li> Provides individual advocacy on behalf of domestic violence survivors.</li><li> Interviews clients seeking Orders of Protection, determines eligibility for services, explains options under the Illinois Domestic Violence Act, Karinas Law, Crime Victim Compensation, and the process in obtaining an Order of Protection, assesses and refers for services to other Shelter staff or community resources.</li><li> Assists clients in filing charges and obtaining Orders of Protection, including accompanying them to court.</li><li> Trains Survivor Empowerment Center staff and volunteers on the Illinois Domestic Violence Act, Karinas Law, and Crime Victim Compensation as requested by the Domestic Violence/Shelter Program Manager.</li><li> Organizes, with the support of other court advocates, Court-Watch programming for county(s) served.</li><li> Participates and disseminates information from legislative alerts as directed by ICADV.</li><li> Collects statistical information in Criminal Justice systems for county(s) served.</li><li> Provides institutional advocacy on behalf of domestic violence survivors.</li><li> Facilitates professional trainings on legal advocacy issues, Orders of Protection, for Law Enforcement, State's Attorneys, circuit clerks, victim advocates, and medical professionals.</li><li> Makes appropriate referrals to Land of Lincoln and private attorneys.</li><li> Documents all contacts with clients in individual client files according to funding standards, maintains up-to-date case records in accordance with the procedures of Survivor Empowerment Center, and provides this documentation as requested. </li><li> Attends all community and/or interagency meetings as directed by the Domestic Violence Program Manager and/or the Executive Director.</li><li> Serves as a back-up to other court advocates in case of illness or vacation.</li><li> Performs other related duties as assigned by management.</li></ol> This position requires background checks through DCFS and Illinois State Police.

Survivor Empowerment Center

DV Legal Advocate-Benton

Criminal Justice

Customer Support/Service

Documentation

Funding

Healthcare

Law Enforcement

Legal

Project/Program Coordination

Project/Program Management

State Laws and Regulations

Training/Teaching

Talent Acquisition

As a key first point of contact for our patients, the Patient Advocate plays a vital role in delivering a welcoming and efficient experience—from check-in to check-out. Hanson Medical Services is a mission-driven primary care clinic committed to improving the health and well-being of individuals and families throughout our community.

Benefits: <ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul> Schedule: Full-Time | Monday–Friday About Us Hanson Medical Services is a mission-driven primary care clinic committed to improving the health and well-being of individuals and families throughout our community. We offer compassionate, comprehensive care and pride ourselves on our patient-first approach. Position Overview We are seeking a friendly, organized, and compassionate Patient Advocate to join our front office team. As a key first point of contact for our patients, the Patient Advocate plays a vital role in delivering a welcoming and efficient experience—from check-in to check-out. This position requires excellent communication skills, attention to detail, and a passion for patient-centered service. Key Responsibilities <ul><li> Greet patients in person and by phone with professionalism and warmth </li><li> Schedule, reschedule, and confirm patient appointments using our EMR system </li><li> Check patients in and out, verifying demographics and insurance information </li><li> Collect co-pays and other payments as needed; provide receipts and documentation </li><li> Assist patients with paperwork and answer questions about clinic procedures </li><li> Communicate effectively with clinical and administrative teams to ensure a smooth patient flow </li><li> Maintain confidentiality in accordance with HIPAA and clinic policy </li><li> Support care coordination and follow-up activities as directed by the provider or care team </li></ul>Qualifications <ul><li> High school diploma or equivalent (required); associate’s or medical office training (preferred) </li><li> Previous front desk or customer service experience in a medical setting strongly preferred </li><li> Strong interpersonal and communication skills </li><li> Proficiency with computers and ability to learn electronic medical records (EMR) systems </li><li> Ability to multitask, stay organized, and maintain a calm, positive demeanor </li><li> Bilingual (English/Spanish) a plus, but not required</li></ul>

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DV Legal Advocate-Benton Survivor Empowerment Center

Patient Advocate HANSON MEDICAL SERVICES PLLC

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