Networking Basics: Understanding of core networking principles (TCP/IP, UDP, DNS, DHCP) and interest in learning tools like tcpdump, Wireshark, ping, and netstat; exposure to VLANs or PTP (IEEE 1588) is a plus, not required. This is a great entry point into technical customer support: you'll help customers get up and running, learn to troubleshoot hardware, firmware, networking, and software issues under the guidance of senior team members, track trending issues, and process returns.