Customer Experience Technology Specialist - AI & Copilot Caterpillar IncCustomer Experience Technology Specialist - AI & CopilotPeoria, IL$97,530–$158,480 / yearJob Summary: Caterpillar Customer Support is seeking a Customer Experience Technology Specialist - AI & Copilot for our Microsoft Dynamics 365 application (Contact Center, Sales, Customer Service) who combines hands-on Microsoft Copilot development expertise and Power Platform with omnichannel experience and skills. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.
Digital Operations Support Analyst; Self-Service & AI Caterpillar IncDigital Operations Support Analyst; Self-Service & AIPeoria, IL$97,530–$158,480 / yearJob Summary: Provides self‑service support by testing and evaluating AI‑driven experiences, analyzing live case and self‑service data, and identifying opportunities to shift support scenarios from live contact center cases to scalable self‑service solutions. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Engineering Manager, IAM Platform (Ops, SRE & AI Enablement) Caterpillar IncEngineering Manager, IAM Platform (Ops, SRE & AI Enablement)East Peoria, IL$147,760–$221,640 / yearRisk Management: Knowledge of processes, tools, and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations. Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.