Examples of Duties Receives requests for police, fire, or other emergency services over the phone; Answer 911, alternate emergency, and business calls; Screens incoming calls to determine necessity, priority, and type of response required; Monitors other agency radio frequencies to be aware of incidents elsewhere that may affect operations; Dispatches units in response to calls for service; Monitors all activities on the radio keeping constant communications with personnel in the field; Relays information and instructions to field personnel; Enters, updates, and retrieves information from the computer and teletype networks; Provides general information to the public; Refers calls to appropriate agencies; Calms angered, distraught, or frightened callers; Maintains calm in radio transmissions during hectic, tense, and dangerous situations; Calls public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City stand-by personnel; Operates the CLETS (California Law Enforcement Telecommunication System) to run registration checks on vehicles, property, wanted information, and drivers license status; Contacts other agencies and check for warrants on subjects; Operates a variety of public safety telecommunications equipment, computer aided dispatch system, and records management system; Monitors, surveillance cameras, and other miscellaneous equipment; Calls emergency service personnel; Occasionally dispatches for Animal Control; Makes recordings of telephone calls and radio transmissions when ordered; Acts as matron as necessary; and Perform other related duties as assigned. DISTINGUISHING CHARACTERISTICS: Dispatcher II--Positions at this level usually perform most of the duties required of the positions at the I level, but are expected to function at a higher skill level and exercise independent discretion and judgment in matters related to work procedures and methods.