Reporting to the Senior Manager of Guest Services, this role ensures accuracy, efficiency, and a smooth guest experience by coordinating information between departments, diagnosing and resolving ticketing and scanning issues in real time, and serving as central dispatch during emergencies, delays, or operational disruptions. Boyne Resorts is the largest family owned, independent mountain resort company in North America, guided by five core values: Serve First, Developing Great People, Attitude is Everything, Long Term Thinking, and Excellence in Execution.