Required qualifications/skills:- High school diploma or equivalent- 3+ years customer service experience in a bank/credit union- 2+ years public-facing Call Center experience- Cross-selling experience- Strong verbal/written communication, math aptitude, 40wpm typing, and ability to work under pressure- Available to train full-time (40 hours per week) at San Dimas branch for about 60-90 days and transition to a hybrid work schedule- Preferred: Episys, Synapsys, STAR, FDR; bilingual English/Spanish; accounting knowledgeA Typical DayThroughout the day, you’ll keep a steady Call Center pace, maintain a professional tone, and look for natural moments to educate members on options that fit—without losing sight of service-first Customer Service. Role SummaryAs a Contact Center Representative II, you deliver accurate, high-quality member support in a fast-paced Contact Center while safeguarding member information and strengthening relationships through solution-focused guidance.