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In this role, you’ll be the senior staff content strategist and information architect, working with content engineering, strategy, and design to lead an ambitious effort to reimagine how we design and deliver technical content to our customers through websites, AI-powered experiences, and other channels. + Collaborate with the team and tools to help establish and iterate on metrics for product and content success, and collaborate with content engineering and others to automate collecting and reporting these success metrics and using them to make content and design more effective.

YEAR

Our Company At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. What You’ll Do In this role, you’ll be the senior staff content strategist and information architect, working with content engineering, strategy, and design to lead an ambitious effort to reimagine how we design and deliver technical content to our customers through websites, AI-powered experiences, and other channels. Your information architecture will be the foundation of an ambitious redesign of the company’s technical content sites and experiences, including AI agents. You’ll help us revamp our content management systems and the authoring experience, workflows, AI tools, and other processes that support them. You’ll have a solid foundation of knowledge about enterprise content management systems, trends, and technology, and you’re not scared off by the details, challenges, and promises of agentic AI, DITA, headless systems, and other frameworks for structured content. Teradata is establishing a bold vision for our product content: modern, customer-focused, and measurably effective. You—and the tools and systems you put in place—will help us make that vision real. Your day-to-day responsibilities include: + Understand current state of Teradata technical documentation sites and business challenges, and define revised information architecture to make content findable, understandable, and useful across a range of websites and AI experiences. + Develop an information architecture and the training and education plan that supports it, and help content strategists and the rest of the organization achieve and demonstrate technical content effectiveness in websites, AI tools, and all other content touchpoints. + Evaluate current content management systems and structure and identify what’s working, what’s not working, and what needs to work to support an ambitious end-to-end content vision for the enterprise and its customers. + Collaborate with product management, content engineering, and the rest of the content strategy team to document requirements for content creation, management, and governance, as well as supporting taxonomy and other strategic content contributions. + Help guide the implementation and evolution of new and revised content management tools and processes based on identified requirements and best practices. + Partner with product managers and content designers to understand user needs through engagement, design thinking-related methods for discovery, market and competitive research and analysis, and user testing. + Become a collaborative, resourceful partner for the business as it discusses product plans, and team with design and product colleagues to help deliver content, design, and vision that boosts those plans to success. + Develop a deep understanding of Teradata products and use that knowledge to identify content, design, and systems opportunities, such as innovative ways content can appear to guide and support customers. + Collaborate with the team and tools to help establish and iterate on metrics for product and content success, and collaborate with content engineering and others to automate collecting and reporting these success metrics and using them to make content and design more effective. + Work with an evolving design system to support content and design standards, how they’re integrated into the design system, and how content systems can use and support these efforts. + Be a persistent, humane advocate for content strategy and content design throughout the enterprise, including presenting about content strategy and management approaches and placing content in a prominent, persistent role in the product lifecycle. If you like systems just as much as you like people, you can succeed in this role. And you’ll tap into your skills with both every day. Who You’ll Work With On our product engineering and experience team, we focus on the user’s ease of use for our unified Teradata platform. We reduce complexity and eliminate barriers and friction so that customers can transform their business through the power of their data. And the scope of this role is enterprise wide, so you’ll support engineers, product architects, product managers, and user interface designers, as well as a team of content designers and technical content strategists. This role reports to the Director of Content Strategy. What Makes You a Qualified Candidate + Deep understanding of content management systems and other content tools, including AI-enabled ones, for content creation, quality, and maintenance. + Familiarity with XML/DITA, headless content modeling, and other structured content architectures and approaches + Knowledge of numerous content deliverables, from user-interface content through help articles and to technical documentation + Expertise in content workflows, operations, and the ongoing education and team support that needs to be in place to make it all work + Understanding of ways to test and measure content and design effectiveness + Ability to clearly present innovative content approaches and persuade teams to adopt new tools, tactics, and processes + Empathy and ability to connect with and understand the needs and desires of the content team, as well as product and software development partners + Know that content is both art and science + Highly curious and inquisitive by nature, and eager to learn, discover, and innovate. What You’ll Bring + You’ve assisted a multifaceted organization with thoughtful, effective information architecture in the past. + You’ve implemented or enhanced a content management system and or content processes. + You understand the scope and complexity of migrating content from one system to another. + Strong writing and communication skills and the ability to discuss and share content systems trends, technology, and implementation details. + Strong interpersonal skills that are used to build rapport and make connections easily with colleagues and our customers. + Experience working on SaaS-based initiatives and/or companies. + Ability to navigate and succeed in a complex, undefined problem space. + Strong organizational skills and can handle balancing multiple questions, requirements, and projects at the same time. + A sense of humor and the desire to help people and do good things. Why We Think You'll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are. #LI-OC1 #LI-Remote Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to diversity, equity, and inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are. Teradata is proud to be an equal opportunity employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. We welcome and encourage individuals from all backgrounds to apply and join our team, bringing their unique perspectives and experiences to help us innovate and grow. Pay Rate: 111800.0000 - 139800.0000 - 167700.0000 Annually Starting pay for the successful applicant will depend on geographic location, internal equity, job-related knowledge, skills, and candidate experience. Sales roles will be eligible for commission payments tied to quota achievement. All other permanent roles will be eligible for one of our annual incentive plans, which are based on company financial attainment and individual performance. Employees in this position are also eligible to participate in the Company’s comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs. Specific details of these benefits, including eligibility criteria and plan options, will be provided during the hiring process and can be reviewed here: https://www.teradata.com/About-Us/Careers/Benefits

Teradata

Senior Content Strategist, Information Architecture

FEED

Skill to: collaborate with engineering and development teams to evaluate and identify optimal cloud solutions; set up and maintain live metrics summaries for enterprise consideration; track multiple areas of responsibility with strong organization; maintain current documentation architecture of installed systems; identify opportunities for process efficiencies and automation. The incumbent will participate in a team setting, working on projects involving the implementation, operations and maintenance of the State of South Dakota's Microsoft cloud services as well as Azure cloud services in the BIT Enterprise Platforms and Infrastructure Division, Enterprise Collaboration Services team.

PLEASE ATTACH THE ADDITIONAL REQUIREMENTS LISTED AT THE BOTTOM OF THIS PAGE Job ID: 36008 Agency: Bureau of Information and Technology Location:Pierre or Sioux Falls; SDSalary: $73,063.30-$91329.12, Annual Salary, depending on qualifications Pay Grade: 07 Closing Date: 5/16/26 This is a Full-Time position with the Bureau of Information and Technology - Enterprise Platforms and Infrastructure Division. For more information on the Bureau of Information and Technology, please visit https://www.sd.gov/bit . Enterprise Collaboration Services is looking to fill a Cloud Services Engineer role. The incumbent will participate in a team setting, working on projects involving the implementation, operations and maintenance of the State of South Dakota's Microsoft cloud services as well as Azure cloud services in the BIT Enterprise Platforms and Infrastructure Division, Enterprise Collaboration Services team. The incumbent will assist various state agencies and BIT that are investing in cloud infrastructure. The incumbent will oversee and manage these cloud-based investments across the State of South Dakota to include researching features and advising on best practices. This position will assist clients with problem source identification and resolution; plan, install, and maintain Windows system software and applications in the cloud and on prem to ensure performance, integrity, and security; and provide problem diagnostic and resolution assistance for team members, external staff, and third-party providers. Employment with state government comes with many great benefits, including: <ul><li>a fully funded state pension plan that is rated as one of the best in the nation; </li><li>a generous, health insurance plan; </li><li>three weeks of paid vacation plus 14 days of paid sick leave accruals per year to help ensure work-life balance.</li></ul> The Ideal Candidate Will Have: <ul><li>strong communication skills;</li><li>be able to work effectively as both a team and independently; </li><li>form productive relationships with clients and other team members.</li></ul> Knowledge, Skills, and Abilities: Knowledge of: <ul><li>support and troubleshoot on-prem and hybrid systems and assist other staff with the same;</li><li>standardize how we manage and monitor our enterprise cloud usage and licensing across the organization and state;</li><li>work closely with IT security to monitor the company's cloud privacy and security;</li><li>appropriate provisioning, monitoring, and decommissioning;</li><li>financial considerations and oversight;</li><li>overall planning for interoperability and integration points;</li><li>governance structure principles and practices;</li><li>information technology and resource management; </li><li>project management.</li></ul> Skill to: <ul><li>collaborate with engineering and development teams to evaluate and identify optimal cloud solutions;</li><li>set up and maintain live metrics summaries for enterprise consideration;</li><li>track multiple areas of responsibility with strong organization;</li><li>maintain current documentation architecture of installed systems; </li><li>identify opportunities for process efficiencies and automation.</li></ul> Ability to: <ul><li>develop, standardize, document and maintain the enterprise architecture across the organization including: business architecture, technical architecture, and security architecture;</li><li>facilitate the research, evaluation, and selection of hardware and software technology and product standards, as well as the design of standard configurations;</li><li>collaborate with state agencies and internal BIT to assist in technology implementation and modification activities to insure the following: Security posture, best use of resources, scalability and manageability;</li><li>offer guidance in infrastructure movement techniques as well as identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues;</li><li>assist with designing the governance, assurance and standards activities associated with ensuring enterprise technology architecture compliance;</li><li>assist teams understanding options for migrations to the cloud and/or setting up hybrid solutions depending on most appropriate/cost effect/etc. implementation paths;</li><li>communicate with technical and non-technical clients and translate their needs, ideas, or suggestions into logical solutions to business problems;</li><li>assist developing and managing key performance metrics for various technical teams; </li><li>analyze, resolve, and document information system errors.</li></ul> Additional Requirements:To be considered, please attach your resume. This position is eligible for Veterans' Preference per ARSD 55:10:02:08. Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment. NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered. The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire. The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS. Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=415 You must apply online, emailed resumes or submissions will not be accepted. South Dakota Bureau of Human Resources and Administration Telephone: 605.773.3148 Email: careers@state.sd.us http://bhr.sd.gov/workforus "An Equal Opportunity Employer" #LI-Onsite #hc239878

South Dakota State Government

Cloud Services Engineer

Analysis Skills

Applications Security

Automation

Background Investigation

Best Practices

Business Architecture

Cloud Applications

Cloud Computing

Communication Skills

Computer Security

Customer Relations

Customer Support/Service

Documentation

Documentation Standards

Enterprise Architecture

Identify Issues

Information Technology & Information Systems

Interoperability

Licensing

Metrics

Microsoft Product Family

Microsoft Windows Azure

Microsoft Windows System Administration

Performance Management

Performance Metrics

Privacy Controls

Problem Solving Skills

Project/Program Management

Resource Management

Retirement Plan

Security Architecture

Security Monitoring

Software Administration

Software Engineering

Standards Development

State Government

System Architecture

Systems Administration/Management

Systems Maintenance

Team Player

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Senior Content Strategist, Information ArchitectureTeradata

Cloud Services EngineerSouth Dakota State Government

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