Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

Life Insurance

UNKNOWN

ADAPTED_NOW

Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. We are focused on designing, developing, organizing, implementing, and sustaining thousands of learning programs for military and government organizations that serve culturally diverse, geographically dispersed audiences.

Position Description & Qualifications Looking for a role you can make a difference every day? Discover this great opportunity to join our team as an Instructional Systems Designer. You will join a team of diverse learning experts who have been devoted to designing, developing and delivering innovative learning and performance solutions to new and existing DoD and federal clients across the globe for over 40 years. Serco is a premier professional services firm with a longstanding tradition of providing the highest quality training and human performance services. We are focused on designing, developing, organizing, implementing, and sustaining thousands of learning programs for military and government organizations that serve culturally diverse, geographically dispersed audiences. Serco is looking for a Project Lead/Sr. Instructional Systems Designer (ISD) to join our talented team of learning and content developers. This is an onsite position at the Federal Law Enforcement Training Center (FLETC) in Glynco, GA, with potential occasional travel to other ICE client locations such as Charleston, SC or Dallas, TX. Bring your expertise and collaborative skills to make an impact with our Learning and Performance Solutions (LPS) organization. You will be part of a team of learning and development experts that work closely together and with our government and military partners to help develop and implement training solutions for DoD and Civilian agencies to meet critical missions. In this role, you will: + Provide direction on projects from inception through completion. + Provide technical and managerial assistance on all aspects of project management to comply with the technical requirements of the contract for the customer. + Work with the instructional design team (instructional designers, graphic artists) and project and program managing to perform analysis, design and development for instructional and/or performance support solutions. + Establish a team culture that holds contributors responsible for project objectives, empowers independent decision-making and enables professional and technical growth of individual contributors. + Demonstrating advanced knowledge of law enforcement and leadership training and accreditation and fostering design innovation in training these areas. + Consult with clients to identify new requirements and strategies. + Work with subject matter experts (SME) to identify and write performance-based training. Assist SMEs with review and editing of course development materials. + Review products throughout analysis, design, and development for quality assurance, style guidelines, writing standards, and sensible course/task flow. + Conduct end-user needs assessment and performance assessment, analyzing results to determine learning needs and performance gaps. To be successful in this role, you will have: + The ability to obtain/maintain a DHS Public Trust + Requires US Citizenship + A Bachelor’s Degree in Instructional Systems Design, Education, Training/Curriculum Development or a related field + 7 years of related experience within instructional content creation + 5 years of related experience with training accreditation requirements + The ability to travel up to 10% + Experience with federal law enforcement training and subject matter + Experience with developing instructor-led and web-based systems training for the federal Government + Demonstrated ability with word-processing and presentation tools (e.g. Microsoft Word and PowerPoint) as well as web-based training and simulation tools + Must display organizational skills and the ability to prioritize multiple tasks for themselves and others + Must possess excellent writing skills and demonstrate the ability to coordinate and work effectively with subject matter experts + Uses project planning tools to its fullest capability + Resolves complex problems with creative, innovative, yet practical solutions + Performs continual task risk analysis and recommends alternate scenarios to contain risk impact + Strong presentation skills, facilitation, interpersonal and client interaction skills + Meticulous attention to detail + Strong oral and written communication skills + Proven experience as a team player Additional desired experienced and skills: + Master’s Degree preferred Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

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Project Lead/Sr. Instructional Systems Designer (ISD) Serco

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