As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to investigate anomalies, defects or issues in products or processes, using structured methodologies (5 Whys, Fishbone, etc.) to find underlying causes, assess impacts, and implement prototype solutions with cross-functional teams, documenting findings for stakeholders. Collaborate with cross-functional teams, including SW product management, SW developers, system architects, test engineers, system administrators, lab integrators, and other stakeholders, to gather information and develop comprehensive solutions.