This person reduces broad concepts and business strategies into structured deployment projects, acts as the key technical lead and go-to person for Department or Senior Management on the most complex, high-impact engagements, diagnoses problems deep within the protocol stack (Layer 1 to Layer 3), modifies software, validates fixes, and delivers controlled releases during a customer's early development, integration, and regression cycles. This is a customer-facing software engineering role where you will embed directly within a customer environment to customize, integrate, and deploy technology into real-world production systems, solving complex, high-impact problems.