Wayfair, etc.) using correct model numbers and finishes, and hand off cleanly to Project Management Run a weekly check-in with Project Management and a mid-week alignment meeting with the broader PM team to keep the design-to-production handoff smooth Coordinate directly with survey consultants, electrical consultants, plumbing consultants, cabinet vendors, and other suppliers on timelines, quotes, and specs Own and continually improve the tools that make this role scale: reusable templates, email workflows, the Acton Selections Finish Catalog, and more Bring fresh ideas for how AI and new technology can make the design-to-build process faster, smarter, and better for our customers. Serve as the first point of contact from the design team after a customer signs, leading handoff meetings and explaining the design process, schedule, and next steps Guide homeowners through interior and exterior finish selections for build-ready projects, and custom design interior packages for fully custom builds Maintain proactive, at-minimum-weekly communication with every active customer, more often during high-touch windows like early onboarding and survey scheduling, so no one is ever left wondering where their project stands.