Duties/Responsibilities: Collaborate with team members, departments, and directorates to support the HOME PORT model and maintain a safe, orderly environment Actively participate in team huddles and promote effective communication with staff, patients, families, and other departments Prepare for patient visits by reviewing provider schedules, screening patients per clinic protocol, and completing necessary forms, including during EHR outages Utilize automated systems and IT tools (e.g., MHS Genesis, CarePoint, Secure Messaging) to enhance patient experience and update health data Perform data entry for population health metrics and health promotion Assist with administrative tasks such as scheduling appointments and preparing patient correspondence Support orientation of new personnel as assigned Required Skills/Abilities: Must be able to multi-task, be detail-oriented, be organized and have excellent verbal and communication skills. Active BLS certification Be a graduate from a medical assistant training program accredited by Commission on Accreditation of Allied Health Education Programs (CAAHEP), OR the Accrediting Bureau of Health Education Schools (ABHES) of the American Medical Technologists, OR a formal medical services training program of the United States Armed Forces, OR other formal program approved by the MTF.