Deliver professional, compassionate client service while greeting and checking patients in and out, coordinating multi-visit evaluation schedules, answering incoming calls, prescreening prospective patients, and supporting communication between patients and providers. Manage administrative operations, including outgoing calls to referral offices, patients, and insurance companies; copying, scanning, faxing, and emailing information; maintaining test kit and protocol inventory; and keeping office policies, procedures, and the practice manual current.