Basic Qualifications:2 years of experience supporting laptop, desktop, and mobile device deployments.1 year of experience imaging, configuring, deploying, and troubleshooting Windows-based devices.1 year of experience installing and configuring Microsoft Office 365 and other enterprise software applications.1 year of with Active Directory, account provisioning, password resets, and user access management.1 year of experience using IT service management or ticketing systems to manage and document work requests.1 year of experience maintaining inventory and asset records.1 year of experience with Microsoft Office applications, including Outlook, Word, and Excel.1 year of experience supporting HP and Dell workstations and laptops. Responsibilities:Manage and prioritize assigned service requests and fulfillment tickets in accordance with established Service Level Agreements (SLAs).Image, configure, deploy, and troubleshoot laptops, desktops, and mobile devices for end users.