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Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. Position Overview: In this position, you will be responsible for evaluating hearing aid candidacy, recommending and fitting hearing aids, and building lasting relationships with patients through education, follow‑up care, and community engagement.

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.Location: Nations Benefits Hearing Center in East Knoxville, TN- Sam's Club #6572 2920 Knoxville Center Dr, Knoxville, TN 37924 Position Overview: In this position, you will be responsible for evaluating hearing aid candidacy, recommending and fitting hearing aids, and building lasting relationships with patients through education, follow‑up care, and community engagement. You will work in a retail‑based clinical environment that combines professional autonomy with strong operational support. Responsibilities: <ul><li>Conduct comprehensive hearing evaluations using best‑practice clinical protocols</li><li>Interpret test results and recommend individualized hearing care solutions based on patient needs and lifestyle</li><li>Present product options clearly, emphasizing value, long‑term benefits, and patient outcomes</li><li>Program, fit, and verify hearing instruments, including new, premium technology from major manufacturers</li><li>Perform routine follow‑up visits, cleanings, adjustments, and hearing aid repairs</li><li>Maintain accurate and compliant patient records, including documentation and outcome measures</li><li>Deliver exceptional service that supports patient satisfaction, loyalty, and positive clinical outcomes</li><li>Collaborate with leadership and peers to support center performance and continuous improvement </li></ul>Qualifications & Skills <ul><li>Current Audiology license or Hearing Aid Dispensing license in the state of role (required)</li><li>Strong clinical, counseling, and interpersonal skills</li><li>Ability to explain technical concepts in a clear, patient‑friendly manner</li><li>Comfort working in a retail healthcare setting</li><li>Commitment to ethical practice and patient‑focused care</li><li>Willingness to participate in ongoing professional development </li></ul>NationsBenefits is an Equal Opportunity Employer

NationsBenefits, LLC

Hearing Instrument Specialist/ Audiologist

Audiology

Best Practices

Clinical Outcomes

Clinical Practices/Protocols

Continuous Improvement

Cost Control

Documentation

Follow Through

Health Plan

Healthcare

Healthcare Providers

Intellectual Property (IP)

Leadership

Managed Care

Medical Records

Operational Support

Patient Care

Patient Education

Performance Management

Process Improvement

Retail

Service Delivery

BreezyHR

Help Accepting applications Open & closing dates 02092026 to 06302026 Salary $58446 to - 75980 per year Pay scale & grade GS 6 Locations 1 vacancy in the following locations Murfreesboro TN Nashville TN Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family Series 0640 Health Aid And Technician Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk Non-sensitive NS Low Risk Trust determination process Credentialing Suitability Fitness Financial disclosure No Bargaining unit status No Announcement number CBTG-12879826-26-SP Control number 856959500. MENU Sign in My jobs Profile Resumes & documents Search preferences Notifications Sign out My jobs Profile Resumes & documents Notifications Search preferences Sign out Events Help Center Search Back to results Apply Health Technician Hearing Instrument Department of Veterans Affairs Veterans Health Administration Tennessee Valley Healthcare System Audiology and Speech Pathology Service Apply Print Save.

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Health Technician Hearing Instrument
Department of Veterans Affairs
Veterans Health Administration
Tennessee Valley Healthcare System Audiology and Speech Pathology Service
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SaveSummaryThis job is open to
Duties
Requirements
How you will be evaluated
Required documents
How to applySummaryThis position is located in the Audiology and Speech Pathology Service at VA Tennessee Valley Healthcare System. The duties and responsibilities are to be carried out in all clinical and other patient care areas involved with the Audiology service. The health technician supports the function of the clinical programs in Audiology.OverviewHelp
Accepting applications
Open & closing dates 02092026 to 06302026
Salary $58446 to - 75980 per year
Pay scale & grade GS 6
Locations
1 vacancy in the following locations
Murfreesboro TN
Nashville TN
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Excepted
Promotion potential
None
Job family Series 0640 Health Aid And Technician
Supervisory status
No
Security clearance
Other
Drug test
Yes
Position sensitivity and risk
Non-sensitive NS
Low Risk
Trust determination process
Credentialing
Suitability
Fitness
Financial disclosure
No
Bargaining unit status
No
Announcement number
CBTG-12879826-26-SP
Control number
856959500DutiesThis is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until June 30, 2026 or until the position is filled. The initial cut-off date for referral of eligible applications will be 02192026 with subsequent cut-off dates every two weeks thereafter.As members of the audiology service and hearing health care team, the Health Technician HIS possesses knowledge of:<ul><li>Basic ear anatomy</li><li>A broad knowledge of hearing aids and hearing assistive technology</li></ul>The Health Technician HIS possesses the skills necessary to assist patients with concerns related to their hearing aids and/or hearing assistive technology consistent with the treatment plan of the audiologist. This work may include the provision of a wide array of clinical rehabilitation services to support Veterans with disabilities reintegrate into community employment and independent living.Direct patient care duties may include but not limited to the following:<ul><li>Hearing aid troubleshooting and repair</li><li>Performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices</li><li>Troubleshoots performance</li><li>Fabricating earmold impressions with proper non-diagnostic otoscopy</li><li>Ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds if necessary</li><li>Providing basic hearing aid information for patients and caregivers consistent with the audiologists treatment plan including but not limited to realistic expectations, communication strategies, and/or aural rehabilitation</li><li>Assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment</li><li>Assisting patients with hearing aid connectivity including but not limited to downloading applications or apps pairing devices in the app Bluetooth pairing and pairing hearing aid accessories</li><li>Ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions</li><li>Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items</li><li>Ensuring proper inventory levels to complete the daily tasks</li><li>Prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory</li><li>Assisting patients through triaging phone calls and audiology requests with regards to priority and urgency following the audiologists plan of care.</li></ul>RequirementsExperience
Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists OREducation
Successful completion of two academic years above high school that includes coursework related to the field hearing science, human anatomy, and physiology, hearing instrument science, gerontology, psychology, or other general healthcare areas.License
Individuals must hold a full current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth, or the District of Columbia.Loss of Licensure or Registration
A Health Technician HIS who fails to maintain the required licensure or registration must be removed from the occupation which may also result in termination of employment.Board Certification
Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences NBC-HIS.Loss of Certification
A Health Technician HIS who fails to maintain the required board certification must be removed from the occupation which may also result in termination of employment.Foreign Education
To be creditable education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.English Language Proficiency
Health Technician HIS candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403f.Grade Determinations
Health Technician Hearing Instrument Specialist HIS GS-06ExperienceOne year of experience equivalent to the next lower grade of GS-05.Knowledge, Skills, and AbilitiesKnowledge of normal and abnormal ear anatomy.
Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers, and manufacturer software.
Skill in documenting patient procedures and patient devices.
Skill in providing patient education for hearing aid use, including assisting patients with hearing aid insertion, removal, and hygiene cleaning and disinfection.
Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations.
Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology, and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist.
Ability to prepare patient equipment and/or environment for audiology procedures.
Ability to provide triage of patient telephone calls and audiology requests.
Assignment
Employees at this level are at the full performance level and work under the supervision and direction of a licensed audiologist.EducationNote Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.Additional InformationReceiving Service Credit for Earning Annual Vacation Leave
Federal Employees earn annual leave at a rate of 4, 6, or 8 hours per pay period, which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience.How to ApplyAll applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM ET on 06/30/2026 to receive consideration.To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package.Required DocumentsLicense
Resume
Special Note for Applications
To complete your application, please use the following link <a href="http://www.va.gov/ohrms/QualificationStandards" rel="nofollow">http://www.va.gov/ohrms/QualificationStandards</a> to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted Resume document upload field.Your full resume/CV may be uploaded without page limitation into the Other document upload field.The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript if using education to qualify, SF-50s, current/former Federal employees, etc.Cover Letter
DD-214 Statement of Service
Disability Letter
VALicense
Other 1
Performance Appraisal
Professional Certification
Resume
SF-50 Notification of Personnel Action
TranscriptAgency Contact InformationShanandoah Peterson
Phone: 803-800-1562
Email: shanandoah.peterson@va.gov
Address:
Tennessee Valley HCS - Nashville
1310 24th Avenue South
Nashville, TN 37212
US

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