PERMANENT

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UNKNOWN

The Operational Resident Automation Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. 2. Resource Allocation: Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability.

YEAR

<div>  Who You Are “It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi Sounds like you? Great! Here’s what E80 Group has to offer. Position Description The Operational Resident Automation Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross-functional teams, client maintenance and operation teams. This position will be 50% Hands on the equipment/system and 50% Supervising and Coordinating with other E80 staff and customer. He/She will be assigned to a specific customer’s plant or to a group of plants. The main goal is to deliver maximum customer satisfaction for any E80 customer service-related matters occurring in the plant. Duties and Responsibilities 1. Customer Interaction: <ul><li>Act as the first point of contact for customer service-related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery. Ensure timely and effective communication with customers and E80 back-office support to address client needs and concerns.</li><li>Organizes and Manages periodic technological updates sessions, with the goal of informing and training Customer’s personnel and managers about E80’s latest technologies, technical solutions and products</li><li>Partecipates to periodical operational and management meetings with Customer's staff</li><li>Prepare and share with customer quotes for parts and interventions to address customer needs and request client to issue PO to E80 team to handle properly the requests</li></ul>2. Resource Allocation: <ul><li>Allocate technical resources, verify equipment and tools if needed, and manage materials for various customer field services activities and projects based on requirements and resource availability</li></ul>3. Scheduling and Coordination: <ul><li>Develop and maintain resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources. Liaise with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services</li><li>Order spare parts if possible and follow up with spare part rep the respective delivery and define priorities</li><li>Enter and manage tickets in Sales Force</li><li>Manage and coordinate resource intervention onsite based on schedule activities for either maintenance and tickets resolution for technical aspects</li></ul>4. Performance Monitoring: <ul><li>Monitor and report on the performance of allocated resources, identifying any issues or inefficiencies and implementing corrective actions as necessary</li></ul>5. Process Improvement: <ul><li>Continually review and improve resource allocation processes and procedures to enhance efficiency and productivity</li></ul>6. Compliance: <ul><li>Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies</li><li>Observe customer behavior and alternative service purchase to recommend area for improvement in E80 organizations</li><li>Escalate to organization any customer important aspects</li></ul>7. Safety<ul><li>Ensure all precautions are in place for the safe operation of E80 systems and escalate to stakeholders and management if discrepancies arise</li><li>Performs advanced electrical troubleshooting on every E80 machine in the system, using all available diagnostic tools, if required</li><li>Replace, Program and Configure E80 electromechanical components, if required</li><li>Perform engineering and software maintenance tasks periodically, if required (Example: LGV/s calibration and navigation parameters, etc.)</li></ul> Position Qualifications <ul><li>A bachelor’s degree in engineering, operations management, or a related field is preferred. Alternatively, equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered</li><li>3+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management. Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred. </li><li>Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)</li><li>CMRT, Certifications highly preferred</li><li>Knowledge of SAP ERP system, CRM (Salesforce)</li><li>Knowledge of Microsoft Office 365 and power platform</li><li>Strong analytical skills and attention to detail</li><li>Excellent organizational, communication and collaboration abilities. Be a change agent</li><li>Passion for customer service and a customer-centric mindset</li></ul>What's in It for YouCompensation: $75K - $90K (FLSA Exempt)Benefits: Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K matchLocation: Albany, GA Not just a job, but Career growth: Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose. E80 World Academy: Be prepared to be impressed by our innovative training and learning programs. We offer cutting-edge insights to help you refine your expertise and succeed in your role. #BE80: You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture.  Qualified applicants will receive consideration. E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.</div>

E80 Group S.p.a.

Operational Resident Automation Engineer - Albany

Administrative Skills

Analysis Skills

Asset Management

Automation Engineering

Automation Systems

Calibration

Communication Skills

Corporate Policies

Corrective Action

Cross-Functional

Customer Relations

Customer Relationship Management (CRM)

Customer Satisfaction

Customer Service Management

Customer Support/Service

Customer Training

Customer/Consumer Behavior

Detail Oriented

E Programming Language

ERP (Enterprise Resource Planning)

Electricity

Electromechanics

Emerging Technology

Groundskeeping

Identify Issues

Industrial Design

Internet/Online Service

Inventory Management

Maintenance Services

Manufacturing

Manufacturing/Industrial Processes

Materials Management

Microsoft Office

On Site Support

Operations Management

Organizational Skills

Pallet Jack

Performance Analysis

Process Improvement

Programmable Logic Controller (PLC)

Project/Program Management

Regulations

Resolve Customer Issues

Resource Management

Resource Utilization

Retrofit

Robotics

SAP ECC (fka SAP R/3 and SAP ERP)

Sales Management

Salesforce.com

Service Delivery

Software Administration

System Operations

Team Player

Technical Leadership

Time Management

Training Program

As a department manager in the HVAC and controls industry, you will play a vital role in delivering exceptional HVAC controls and mechanical service, repair, and installation to our commercial clients. Provide technical leadership in the configuration and integration of digital thermostats, controllers, and networked control systems.

As a department manager in the HVAC and controls industry, you will play a vital role in delivering exceptional HVAC controls and mechanical service, repair, and installation to our commercial clients. All employees are expected to assist in other roles within their abilities from time to time. This is an exciting opportunity for a skilled professional looking to advance their career and join a dynamic team. Manage highly technical accounts and projects. Direct the efficient installation of contractual obligations. Recognize growth customers; sell, estimate, and manage safety & production in these continuing relationships on a turnkey basis. Work closely with other department supervisors/managers to assure customer and employee satisfaction and accurate manpower planning.Key ResponsibilitiesDepartment Leadership & Business Management<ul><li>Maintain full P&L responsibility for the HVAC controls department, including budgeting, forecasting, and profitability.</li><li>Drive departmental growth through sales development, customer relationships, and repeat-business opportunities.</li><li>Ensure the department meets or exceeds annual revenue and profit targets.</li><li>Develop budgets, estimates, and customer proposals for new and existing projects.</li><li>Identify and pursue new business opportunities while maintaining long-term client partnerships.</li></ul>HVAC Controls Engineering & Technical Oversight<ul><li>Oversee the design, programming, installation, startup, and service of commercial and industrial HVAC control systems.</li><li>Ensure proper implementation of HVAC control sequences including:</li><li>Economizer control</li><li>Zone temperature control</li><li>Discharge air temperature control</li><li>Water temperature control</li><li>Provide technical leadership in the configuration and integration of digital thermostats, controllers, and networked control systems.</li><li>Ensure projects meet engineering standards, system performance requirements, and customer specifications.</li></ul>Team Leadership & Development<ul><li>Train, mentor, and develop HVAC technicians, engineers, and controls specialists.</li><li>Foster a culture of safety, technical excellence, and continuous improvement.</li><li>Support recruiting, training, and development to build a high-performing controls team.</li></ul>Customer & Project Management<ul><li>Build and maintain strong relationships with repeat customers, contractors, and project stakeholders.</li><li>Provide leadership in project planning, budgeting, scheduling, and execution.</li><li>Ensure projects are delivered on time, within budget, and with high customer satisfaction.</li></ul>Qualifications<ul><li>Strong experience in commercial or industrial HVAC systems and controls.</li><li>Proven leadership experience managing technical teams and department operations.</li><li>Demonstrated P&L responsibility and financial management experience.</li><li>Experience with HVAC control system design and programming.</li><li>Strong understanding of building automation systems (BAS) and HVAC control sequences.</li><li>Experience in preparing project estimates, budgets, and customer proposals.</li><li>Excellent leadership, communication, and relationship-building skills.</li></ul>MetroPower is an Equal Opportunity Employer.

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Automation Jobs in Albany, GA

Operational Resident Automation Engineer - Albany E80 Group S.p.a.

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