RESPONSIBILITIES: • Build and maintain high-quality automation to assist with growing Starlinks customer base, launching new markets, and improving customer experience • Build alerts and monitoring for current automation systems • Manage all requests and stakeholders in a scalable way • Own status of automation (reporting on health, metrics like how many credits are being issued, etc.) • Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate • Design measurable and well-scoped experiments • Write and maintain high-quality documentation • Collaborate with cross-functional Customer Success Category leads, workforce planners, and operators to develop automated solutions to solve customer experience and support challenges • Engage the SpaceX leadership team with quantitative and qualitative updates on automation performance and opportunities. PREferred SKILLS AND EXPERIENCE: • Master Degree in Business or STEM field • Expertise in SQL and Python • Understanding of database structures, query optimizations, ETL development • Experience with automation (demonstrated skills with VBA, Python, C#, etc.) • Demonstrated experience in a start-up, consulting, tech, or other high-growth, fast-paced, rapidly changing environment • Strong project management and self-directed prioritization skills • Ability to communicate technical concepts to non-technical audiences at all organizational levels • Ability to develop and maintain strong relationships across disciplines and with multiple levels of management.