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This role supports the Front Office Manager in overseeing daily front desk operations during the second shift 3p-11p, ensuring seamless guest services, and leading a team of hospitality professionals. The Kahler Grand Hotel, a historic and iconic property in the heart of Rochester, MN, is dedicated to providing exceptional guest experiences.

YEAR

Overview The Kahler Grand Hotel, a historic and iconic property in the heart of Rochester, MN, is dedicated to providing exceptional guest experiences. As part of the Kahler Hospitality Group, we pride ourselves on fostering a culture of hospitality, collaboration, and excellence. Position Summary: We are seeking a dynamic and detail-oriented Assistant Front Office Manager to join our team. This role supports the Front Office Manager in overseeing daily front desk operations during the second shift 3p-11p, ensuring seamless guest services, and leading a team of hospitality professionals. If you thrive in a fast-paced environment and are passionate about delivering unparalleled guest experiences, we want to hear from you! Responsibilities <ul><li>Assist in managing front office operations, including check-in, check-out, reservations, and guest inquiries. </li><li>Supervise and mentor front desk staff, ensuring team performance aligns with company standards. </li><li>Address and resolve guest concerns promptly and professionally to maintain high satisfaction levels. </li><li>Collaborate with other departments to ensure smooth operations and exceptional guest experiences. </li><li>Monitor and maintain compliance with hotel policies, procedures, and brand standards. </li><li>Prepare schedules and assist with payroll submissions for front office team members. </li><li>Analyze guest feedback and implement improvements to enhance service quality. </li></ul>Qualifications<ul><li>Prior experience in a supervisory role in hospitality or a related field. </li><li>Strong leadership and interpersonal skills with the ability to motivate a team. </li><li>Exceptional problem-solving abilities and a commitment to guest satisfaction. </li><li>Proficiency in hotel management systems and Microsoft Office Suite. </li><li>Availability to work flexible hours, including evenings, weekends, and holidays. </li></ul>What We Offer:<ul><li><ul><li>Competitive starting wages </li><li>Health, Dental, Vision and other benefits available after 60 days </li><li>DailyPay </li><li>401k </li><li>Paid Training </li><li>Paid PTO </li><li>Referral program </li><li>Discounts at all Kinseth Hotel Corporation hotels and restaurants </li></ul></li></ul> Compensation Range: $50,000 - $55,000 annually based on qualifications

Kahler Hotels LLC

Assistant Front Office Manager - Kahler Grand Hotel

Administrative Skills

Analysis Skills

Detail Oriented

Hospitality and Tourism

Hotel Management

Interpersonal Skills

Leadership

Maintain Compliance

Mentoring

Microsoft Office

Office Management

Operations

Operations Management

Platform for Privacy Preferences

Problem Solving Skills

Restaurant

Team Lead/Manager

IRecruitee

OTHER

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. Coordinate with Front Office and restaurants/bars closing of file maintenance and reset system totals for next day operation.

HOUR

Overview:
Hiring Full time & Part Time overnight shifts.  Balance room work daily. Post and balance charge and send settlements in a timely and efficient manner. Maintain files and reset the systems for the next day operations.

Responsibilities:
<table style="margin:0px;width:100%"><tbody><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Prepare daily Restaurant Revenue Report data by auditing tapes/journals</li></ul></td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Run audit reports/journals from all computer profit centers and outlets</li></ul></td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Make corrections and adjustments and handle all computer problems that might occur throughout their shift.</li></ul></td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Enter data into computer for revenue/expenses/allowances to generate daily reports</li></ul></td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Balance all revenue and settlement accounts nightly</li></ul></td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Maintain files and reset the system for next day operations.</li></ul></td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Ensure all reports and back-up vouchers are complete and filed properly</li></ul></td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Perform Front Office Agent duties as needed.</li></ul></td></tr></tbody></table>Supportive Functions<table style="margin:0px;width:196.16%"><tbody><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:49.76%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Review and correct discrepancies in the Front Desk System</li></ul></td><td style="margin:0px;padding:0.75pt;border:0px #000000;width:49.76%"> </td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:49.76%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Coordinate with Front Office and restaurants/bars closing of file maintenance and reset system totals for next day operation.</li></ul></td><td style="margin:0px;padding:0.75pt;border:0px #000000;width:49.76%"> </td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:49.76%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Performs other duties as assigned by Supervisor</li></ul></td><td style="margin:0px;padding:0.75pt;border:0px #000000;width:49.76%"> </td></tr></tbody></table>

Qualifications:
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.<table style="margin:0px;width:100%"><tbody><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Must have knowledge of accounting operations.</li></ul></td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Strong computer skills.</li></ul></td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Must be able to operate standard office equipment</li></ul></td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Must be able to effectively deal with guest and employee concerns in a friendly and positive manner.</li></ul></td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Strong verbal and written communication skills.</li></ul></td></tr></tbody></table> EDUCATION AND EXPERIENCE REQUIRED: <ul><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt">High School Diploma or GED required</li></ul> <table style="margin:0px;width:100%"><tbody><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">One year experience in a similar size operation required</li></ul></td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:99%"><ul style="margin-top:0in"><li style="margin:0px;color:#000000;font-family:'arial' , sans-serif;font-size:12pt;font-weight:400">Hotel experience preferred</li></ul></td></tr></tbody></table> PHYSICAL DEMANDS:Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. <table style="margin:0px;border:2.25pt outset #cccccc;width:95%"><tbody><tr><td style="margin:0px;padding:2.25pt;border:1.33px inset #ffffff;width:521.25pt">Physical Demands: </td></tr><tr><td style="margin:0px;padding:2.25pt;border:1.33px inset #cccccc;width:521.25pt"><table style="margin:0px;width:100%"><tbody><tr><td style="margin:0px;padding:0.75pt;border:1.33px inset #008080;width:15%">Description:</td><td style="margin:0px;padding:0.75pt;border:1.33px inset #008080;width:25%">Frequency:</td><td style="margin:0px;padding:0.75pt;border:1.33px inset #008080">Comments:</td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:15%">  Lifting</td><td style="margin:0px;padding:0.75pt;border:0px #000000;width:25%"> Occasionally </td><td style="margin:0px;padding:0.75pt;border:0px #000000"> 0 </td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:15%">  Bending</td><td style="margin:0px;padding:0.75pt;border:0px #000000;width:25%"> Occasionally </td><td style="margin:0px;padding:0.75pt;border:0px #000000"> 0 </td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:15%">  Twisting</td><td style="margin:0px;padding:0.75pt;border:0px #000000;width:25%"> Occasionally </td><td style="margin:0px;padding:0.75pt;border:0px #000000"> 0 </td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:15%">  Push/Pull</td><td style="margin:0px;padding:0.75pt;border:0px #000000;width:25%"> Occasionally </td><td style="margin:0px;padding:0.75pt;border:0px #000000"> 0 </td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:15%">  Sitting</td><td style="margin:0px;padding:0.75pt;border:0px #000000;width:25%"> Frequently</td><td style="margin:0px;padding:0.75pt;border:0px #000000"> 0 </td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:15%">  Standing</td><td style="margin:0px;padding:0.75pt;border:0px #000000;width:25%"> Occasionally  </td><td style="margin:0px;padding:0.75pt;border:0px #000000"> 0 </td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:15%">  Walking</td><td style="margin:0px;padding:0.75pt;border:0px #000000;width:25%"> Frequently </td><td style="margin:0px;padding:0.75pt;border:0px #000000"> 0 </td></tr><tr><td style="margin:0px;padding:0.75pt;border:0px #000000;width:15%">  Other</td><td style="margin:0px;padding:0.75pt;border:0px #000000;width:25%">  Occasionally</td><td style="margin:0px;padding:0.75pt;border:0px #000000"> 0 </td></tr></tbody></table></td></tr></tbody></table>  WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. <ul><li style="margin:0px 0px 0px 24px">Office environment is typical.</li></ul>Low to moderate noise is expected. Compensation Range: The compensation for this position is $18.00 - $20.00/hour based on qualifications and experience. What we offer:<ul><li>Competitive starting wages</li><li>Health, Dental, Vision and other benefits available after 60 days</li><li>DailyPay</li><li>401k</li><li>Paid Training</li><li>Paid PTO</li><li>Referral program</li><li>Discounts at all Kinseth Hotel Corporation hotels and restaurants </li></ul>

Night Auditor

Accounting

Auditing

Communication Skills

Computer Skills

Data Entry

File Maintenance

Office Equipment

Physical Demands

Presentation/Verbal Skills

Reporting Skills

Revenue/Sales Reporting

Safety Process

Safety/Work Safety

Time Management

Writing Skills

[AW]-iCims

ServiceMaster of Rochester is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Ability to read, analyze and interpret general business processes as well as federal, state, and local rules and regulations and successfully apply and provide support in efforts to comply with regulations and process improvement initiatives.

History ServiceMaster of Rochester is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Our company is locally/family owned for 26 years. We’re committed to helping make our neighborhoods whole again after the worst happens.  For our employees we don't just offer jobs but we offer careers with advancement opportunities. Benefits & Perks <ul><li>Competitive benefits and wages that include:(franchisee to customize from examples)</li><li>Paid Time Off, Medical/Dental Benefits, Flexible Schedules, 401K Plan, Uniforms and Training provided, Be a Hero Everyday!</li><li>Growing company with opportunities for advancement for those who desire it</li><li>Opportunity for travel</li></ul>Position Overview This is a high impact position within our business, we are seeking a person that has the technical and business experience and will thrive in the culture of our organization. The Operations Manager is responsible to implement the process improvement and practices across the organization as well as ensuring company policies, industry standards, compliance and regulatory requirements are followed. The Operations Manager supervises the Operational Team and ensures operational KPIs, financial and customer experience standards are met. Ultimately, we’ll trust you to help us remain compliant, efficient and profitable during business. The Operations Manager leads and motivates the operations team, finding ways to increase quality of customer experience and implement best practices across all levels.   Job Responsibilities <ul><li>Responsible for the production, procurement, and planning of daily operations</li><li>Ensures timely, compliant and accurate management of work order processes, business information, and licensing management ensuring the company’s processes remain legally compliant</li><li>Participates with owner/CEO in development of operational and business strategies, supporting the CEO or Owner’s vision and process ideals</li><li>Conducts onsite field evaluations for compliance for licensing, vehicle, regulatory, EHS, Safety, DOT, quality and company policies.  Escalates opportunities for improvements/corrections directly to ownership.</li><li>Coordinates with sales management team to deliver on commitments to customers. May be involved in the sales process on selected accounts</li><li>Provides direct support to office personnel, technicians, and sales associates regarding customer escalations, technical questions and support, and standard operating procedures.  </li><li>Oversees and reviews daily operational and compliance metrics, as well as the escalation, tracking, and resolution of issues</li><li>Supervises production staff members, estimators and claims coordinators</li><li>Influences selection of vendors and manages ongoing vendor relationships</li><li>Approves expenses and purchases of direct reports</li><li>Communicates with all relevant employees to ensure delivery times are met</li><li>Communicating process changes to relevant parties to ensure a successful business</li><li>Coordinates activities that affect operational decisions and business requirements</li><li>Ensuring that health and safety regulations are followed</li><li>Examine financial data and use them to improve profitability, managing budgets, budgetary changes and forecasts</li><li>Improve operational management systems and processes and provides training for new initiatives and technology launches</li><li>Manages the growth and success of the team, providing guidance to employees</li><li>Managing internal assets of the company such as equipment, materials and supplies</li><li>Monitors KPIs- production quality standards and ensures process safety standards are met</li><li>Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basis</li><li>Reviewing workloads and manpower to ensure targets are met. May recruit, train and supervise staff</li></ul>  Job Requirements <ul><li>Bachelor’s degree in business administration, operational management or finance preferred but not required, 3-5 years equivalent experience in similar role</li><li>Ability to read, analyze and interpret general business processes as well as federal, state, and local rules and regulations and successfully apply and provide support in efforts to comply with regulations and process improvement initiatives</li><li>Ability to effectively present training and/or information, respond to questions from groups of managers, employees, customers, and clients verbally and/or in writing</li><li>Valid driver's license and a satisfactory driving record</li><li>Skilled in using computers or necessary technology to include Microsoft Office products such as Word, Excel, Outlook, PowerPoint</li><li>Experienced using Xactimate and XactAnalysis, utilizing reports to improve operations</li><li>3-5 years experience as a sales or service manager or corporate support function preferred</li><li>Ability to work closely with, influence, and hold senior leaders accountable to resolving issues or capitalizing on opportunities</li><li>Ability to engage and motivate others to drive results</li><li>Ability to manage time and workload effectively </li><li>Ability to work in a team environment</li><li>Excellent problem solving and communication skills, written and verbal </li><li>Experience budgeting and forecasting</li><li>Experience in Negotiating with suppliers/sub-contractors/vendors</li><li>Familiarity with business and financial principles </li><li>Knowledge of organizational improvement and operations management</li><li>Strong Leadership- Proven ability and work experience as Operations Manager or similar role</li><li>Outstanding organizational skills</li><li>Understanding of consumer psychology, organizational behavior and knowledge of the restoration industry</li></ul>  Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: <ul><li>Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.</li><li>Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.   </li><li>Express or exchange ideas with others and receive and act on detailed information given.</li><li>For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.</li><li>Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.</li></ul>  Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.       This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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Back Office Jobs in Rochester, MN

Assistant Front Office Manager - Kahler Grand Hotel Kahler Hotels LLC

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