OTHER

FEED

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Communicate effectively with clients to identify needs and then utilize skills and tools to refer clients to the appropriate personnel for deposit accounts, loans, investments, insurance and cash management services. Assist clients with digital and e Banking products including telebanking, online banking and mobile banking products.

Come join our team and become a BankIowan! We are currently looking for a Full-Time Client Servicing Teller for our Cedar Valley Market.<hr/>Position Summary: Perform all assigned client service and operational functions as shown on the teller training checklist. Provide competent and courteous service to current and prospective clients. Adhere to BEST.Primary Accountabilities and Responsibilities: (95%)Accountability 1: (60%) Clients Service<ul><li style="line-height:normal">Greet clients by name in a friendly, courteous and professional manner.</li><li style="line-height:normal">Maintain confidentiality of customer and bank information</li><li style="line-height:normal">Understand Personal and Business Deposit bank products and services to readily answer basic account questions to assist bank customers.</li><li style="line-height:normal">Communicate effectively with clients to identify needs and then utilize skills and tools to refer clients to the appropriate personnel for deposit accounts, loans, investments, insurance and cash management services.</li><li style="line-height:normal">Assist clients with digital and e Banking products including telebanking, online banking and mobile banking products</li><li style="line-height:normal">Process wires</li><li style="line-height:normal">Communicate effectively with colleagues in all departments to collaboratively provide an outstanding client service</li><li style="line-height:normal">Solve client complaints to the client's satisfaction within BankIowa's guidelines</li><li style="line-height:normal">Process client's transaction requests accurately in compliance with established Best Practices</li><li style="line-height:normal">Utilize telephone etiquette techniques to professionally handle clients calls</li><li style="line-height:normal">Complete all specific client care duties as detailed on the CST training checklist</li><li style="line-height:normal">Respond to customer fraud issues following card procedures and ID Theft procedures</li><li style="line-height:normal">May be scheduled at another branch within the market as staffing needs warrant.</li></ul>Accountability 2: (35%)<ul><li style="line-height:normal">Complete all Operational Duties as listed on the CST training checklist</li><li style="line-height:normal">Contribute to maintaining the professional appearance of bank premises and work areas</li><li style="line-height:normal">Follow bank policies and procedures for compliance relative to the functions of the position. Employee will also be responsible for completing applicable annual compliance training as required by compliance laws, regulations and bank policy</li><li style="line-height:normal">Comprehend and comply with all pertinent Bank Secrecy/OFAC/CIP policies and procedures. Complete annual training. Maintain awareness of customer expected and unexpected transaction habits. Report all anomalies to Bank Secrecy Act Officer</li></ul>Secondary Duties and Responsibilities: (5%)<ul><li style="line-height:normal">Perform miscellaneous duties as requested by supervisor relating to the bank and its functions. Other duties may be assigned</li><li style="line-height:normal">Participate in client functions and community service events as a bank representative</li></ul>Education, Experience, and Other Requirements:<ul><li style="line-height:normal">High School diploma</li><li style="line-height:normal">Must be bondable</li></ul>Physical Environment:<ul><li style="line-height:normal">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </li><li style="line-height:normal">Performance of the job will include physical duties commensurate with a general office environment.</li><li style="line-height:normal">The employee must occasionally lift and/or move up to twenty-five pounds.</li></ul>This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

BankIowa

Client Servicing Teller

Bank Secrecy

Bank Secrecy Act

Banking Regulations

Banking Services

Best Practices

Business Banking

Cash Management

Communication Skills

Community and Social Services

Customer Satisfaction

Customer Support/Service

Develop and Maintain Customers

High School Diploma

Insurance

Lift/Move 25 Pounds

Loans

Mobile Devices

Needs Assessment

Online Banking

Physical Demands

Regulatory Compliance

Resolve Customer Issues

Sales Prospecting

Staff Requirements

Telephone Skills

Talent Acquisition

ADAPTED_NOW

EDUCATION AND/OR EXPERIENCE High School Diploma or General Education Degree (GED) required 1-3 years banking or related experience required PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. Identifies referral opportunities to other lines of business—including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—and consistently utilizes 360 View to document referrals and other client activity.

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position is located at our Cedar Falls, IA branch. What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Child Care Assistance Program for eligible dependent(s). Exercise reimbursement program for employees. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible for maintaining client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values. ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions. Opens and maintains a variety of products, including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards. Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions. Processes new consumer loan requests; may also engage in conversations or process new small business loan requests. Identifies referral opportunities to other lines of business—including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—and consistently utilizes 360 View to document referrals and other client activity. Builds client relationships through outbound outreach and proactive engagement. Performs Teller duties as needed, conducting financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin. Completes work accurately with minimal errors. Participates in volunteer activities and financial education efforts. Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions; knowledge may be gained through coursework and on‑the‑job training. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES Demonstrates strong attention to detail and the ability to follow verbal and written instructions. Maintains confidentiality at all times. Uses tact and diplomacy effectively when interacting with clients and coworkers. Possesses working knowledge of personal computers, Microsoft programs, and strong 10‑key skills. Maintains working knowledge of digital platforms, CRM systems, and emerging technologies. Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one‑on‑one and small‑group situations to clients and other employees of the organization. Able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Able to compute rates and percentages and draw and interpret bar graphs. Able to apply common‑sense understanding to carry out detailed but uncomplicated written or oral instructions. Able to solve problems involving a few concrete variables in standardized situations. Demonstrates timely completion of work and adjusts to work demands to meet expected deadlines. Produces complete and accurate work, displaying pride and professionalism in all tasks. Takes personal initiative and serves as a positive example for others to emulate. Demonstrates strong conversational ability with clients to understand their needs and originates all types of personal loans. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Employment is contingent upon meeting these requirements, including acceptable background investigation results. EDUCATION AND/OR EXPERIENCE High School Diploma or General Education Degree (GED) required 1-3 years banking or related experience required PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Handling - Frequently Hearing - Frequently Lifting - Occasionally (up to 25 lbs) Sitting - Occasionally Standing - Frequently Talking - Frequently Walking - Occasionally Noise Level - Moderate Typical Work Hours - Vary based on scheduling and business need Regular and Predictable Attendance - Required Travel - as needed **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at careers@fib.com. All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E-Verify Notice English or Spanish Right to Work Notice English or Spanish

First Interstate Bank

Community Banker

10-key (Tenkey) Numeric Keypad

Americans with Disabilities Act (ADA)

Bank Management

Business Loans

Computer Mouse Hardware

Concrete

Consumer Loans

Credit Cards

Customer Relations

Customer Relationship Management (CRM) Systems

Detail Oriented

Emerging Technology

English Language

Financial Services

Financial Transactions

Homeland Security

Keyboards

Loan Processing

Merchant Services

Microsoft Product Family

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Regulations

Residential Mortgages

Small Business

Social Security Administration

Spanish Language

System Operations

Time Management

Treasury

Wealth Management

Willing to Travel

Writing Skills

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