UNKNOWN

FEED

Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals.

Position TitleBranch Banking Client Consultant IILocationMarquette, MI 49855Job SummaryBranch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.Job Responsibilities:JOB RESPONSIBILITIES<ul><li>Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.</li><li>Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met.</li><li>Risk Management: Execute all sales, service, and banking transactions accurately and compliantly. Strives for no controllable losses.</li></ul>ADDITIONAL ACCOUNTABILITIES<ul><li>Performs more moderately complex special projects, and additional duties and responsibilities as required.</li><li>Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.</li></ul>JOB REQUIREMENTSRequired Qualifications:<ul><li>Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent</li><li>Minimum experience required: 4 - 5 years customer service and sales experience, (including in the financial services industry</li><li>Requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. NMLS registration can be completed after job entry date.</li><li>Ability to train and mentor others, including products and platform procedures</li></ul>Preferred Qualifications:<ul><li>Experience in financial services industry preferred.</li><li>Experience with using and demonstrating digital products and self-service technologies</li></ul>Job Competencies:<ul><li>Action-oriented - Enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging. Not fearful of acting with minimum of planning. Seizes more opportunities than others by aggressively and enthusiastically pursuing action to achieve results. Possesses a sense of urgency.</li><li>Business Acumen - Knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer. Has courage and aspiration to do things differently in the marketplace.</li><li>Approachability - Is easy to approach and talk to. Spends the extra effort to put others at ease. Can be warm, pleasant, and gracious. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well.</li><li>Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Is a good listener and early knower, gathering informal and incomplete information in time to do something about it.</li><li>Priority Management - Spends his/her time and the time of others on what's important. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks and creates focus. Uses his/her time effectively and efficiently and values time. Gets more done in less time than others and can attend to a broader range of activities.</li><li>Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.</li><li>Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.</li><li>Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.</li><li>Physical demands (ADA): No unusual physical exertion is involved.</li></ul>Flagstar is an Equal Opportunity EmployerFlagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company. Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York.
At June 30, 2024, the company had assets of $119.1 billion. We operate over 400 branches across 10 states, including a significant presence in the Northeast and Midwest and locations in high growth markets in the Southeast and on the West Coast. Flagstar Mortgage operates nationally through a wholesale network of approximately 3,000 third-party mortgage originators.

We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve. Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities. Follow us on LinkedIn to stay up to date on news and updates, new hires, community initiatives, access to our collective insights, and banking industry updates that you need to know..

Flagstar Bank NA

Branch Banking Client Consultant II

Analysis Skills

Banking Services

Business Banking

Business Skills

Communication Skills

Consulting

Cross-Functional

Customer Acquisition

Customer Experience

Customer Relations

Customer Retention/Renewal

Customer Support/Service

Federal Laws and Regulations

Financial Services

Financial Transactions

Leadership

Loans

Maintain Compliance

Marketing Campaign

Mentoring

Mortgage

Needs Assessment

Physical Demands

Problem Solving Skills

Product Demonstration

Regulatory Compliance

Retail

Risk Management

Sales

Sales Management

Sales Support

State Laws and Regulations

Time Management

Training/Teaching

FULL_TIME

HOUR

Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary. Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested.

We are a community bank that has been established since 1887. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values.  Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.  This position will work primarily from our Front Street branch in Marquette.Will require working at other offices in the Marquette region. Schedule to include hours between 8:30 a.m. and 5:30 p.m. Monday-Friday and one Saturday morning every 3-4 weeks on a rotation basis. Primary Responsibilities<ul><li>Provides excellent customer service in a friendly and professional manner</li><li>Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.</li><li>Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.</li><li>Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request</li><li>Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary</li><li>Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance</li><li>Has the authority and discretion to resolve complex customer issues</li><li>Adheres to Range Bank policies and procedures</li><li>Upholds the highest level of confidentiality and cyber security awareness </li></ul>Minimum Requirements<ul><li>High School Diploma</li><li>One year customer service or cash-handling experience</li><li>Proficient computer skills</li><li>Ability to identify and resolve/escalate issues</li><li>Exceptional customer service and communication skills</li><li>Strong attention to detail</li></ul> Preferred Qualifications<ul><li>Prior financial services industry experience</li><li>Some college education or a degree in a related field</li></ul>Full Time Benefits include:<ul><li>Paid time off (2 weeks to start)</li><li>Volunteer time off (1 day per year)</li><li>Paid holidays (9.5 days per year)</li><li>Health insurance through Blue Cross Blue Shield of Michigan</li><li>Telehealth with $0 copay</li><li>HSA plan options, including employer contribution</li><li>Vision</li><li>Dental</li><li>401(k) retirement plan with up to 6% match (after 1 year)</li><li>Short term disability insurance (paid 100% by company)</li><li>Long term disability insurance (paid 100% by company)</li><li>Life insurance (paid 100% by company)</li><li>Voluntary life insurance</li><li>Employee Assistance Program</li><li>Employee Stock Purchase Plan</li></ul>This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Powered by JazzHR

Banking Jobs in Marquette, MI

Resume Resources

Get noticed by top employers!

Banking Jobs in Marquette, MI

Branch Banking Client Consultant II Flagstar Bank NA

Customer Service Representative (Teller) - Marquette Range Bank

Resume Resources