Works alongside student leads for operational areas to make decisions and manage program operations; Recruits, hires, trains, schedules, evaluates, disciplines, advises and mentors student staff; Meets with staff, both in large groups and one-on-one settings, for direct communication and support of a strong staff team; Develops and maintains strong customer service skills of student employees, including selfconfidence, critical thinking, communication skills, teamwork, and problem-solving; and. Ability to: Oversee daily operations of the climbing wall and outdoor recreation areas including staff, registrations, access, and equipment; Work effectively with students who have a variety of skill and experience levels, and who will be working in various levels, from entry to program management levels; Rapidly acquire general knowledge of overall operation and functions of climbing wall and outdoor recreation areas; Develop and implement policies and procedures that ensure safe instruction and risk.