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With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. If you have a background in healthcare management—especially in respiratory therapy or DME—and are passionate about delivering exceptional patient care through operational excellence, this is your opportunity to lead a high-impact team.

OVERVIEW:
<p style="margin:0px"><strong>Join a Leader in Home Healthcare</strong></p><p style="margin:0px"> </p><p style="margin:0px">At <strong>Rotech Healthcare Inc</strong>., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.</p><p style="margin:0px"> </p><p style="margin:0px">With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.</p><p style="margin:0px"> </p><p style="margin:0px">Explore more about our mission and services at Rotech.com.</p>

JOB INFORMATION:
<p style="margin-bottom:0in"><strong>Location Manager – Home Healthcare Operations</strong></p><p style="margin-bottom:0in"><strong>Lead with Purpose. Drive Performance. Improve Lives.</strong></p><p style="margin-bottom:0in">Rotech Healthcare Inc. is seeking an experienced and mission-driven <strong>Location Manager</strong> to oversee daily operations at one of our home healthcare branches. If you have a background in healthcare management—especially in respiratory therapy or DME—and are passionate about delivering exceptional patient care through operational excellence, this is your opportunity to lead a high-impact team.</p><p style="margin-bottom:0in"> </p><p style="margin:0px"><strong>Essential Job Duties and Responsibilities</strong></p><p style="margin:0px"><em>(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)</em></p><ul><li>Manage day-to-day operations of the location on-site, ensuring compliance, efficiency, and profitability.</li><li>Lead and develop a team focused on delivering respiratory and DME services to patients in their homes.</li><li>Maintain strong relationships with referral sources, physicians, and healthcare partners.</li><li>Oversee inventory control, billing documentation, and regulatory compliance (Medicare, Medicaid, private insurance).</li><li>Monitor KPIs including revenue, expenses, A/R aging, and service delivery metrics.</li><li>Conduct staff training, performance evaluations, and succession planning.</li><li>Ensure timely and accurate patient documentation, including Certificates of Medical Necessity (CMNs).</li><li>Collaborate with regional leadership and corporate departments to meet strategic goals.</li><li>Participate in quality improvement initiatives and JCAHO compliance programs.</li><li>May assist with deliveries, on-call coverage, and patient support as needed.</li></ul><h3 id="whyjoinrotech"><strong>Why Join Rotech?</strong></h3><ul><li>Be part of a national leader in home respiratory and medical equipment services.</li><li>Lead a team that makes a real difference in patients’ lives.</li><li>Enjoy competitive compensation, bonus opportunities, and comprehensive benefits.</li><li>Grow your career in a supportive, mission-driven environment.</li></ul><p style="margin:0px"><strong>Ready to lead with impact? Apply today and help us deliver care that starts at home.</strong></p>

QUALIFICATIONS:
<p style="margin:0px"><strong>Employment is contingent on</strong></p><ul><li>Background check (company-wide). <em>Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.</em></li><li>Drug screen (<em>when applicable for the position</em>)</li><li>Compliance with healthcare facility credentialing process (<em>when applicable for the position</em>)</li><li>Valid driver’s license in state of residence with a clean driving record <em>(when applicable for the position)</em></li></ul><p style="margin:0px"><strong>Required Education and/or Experience</strong></p><ul><li>High school diploma or GED equivalent</li></ul><p style="margin:0px"><strong>State-Specific Requirements:</strong></p><ul><li><strong>Florida</strong>: Must have two years of experience in business management or a college degree in business or a healthcare-related field</li><li><strong>North Carolina</strong>: Must hold a Bachelor's degree in health science, business administration, or a related field, plus at least one year of documented supervisory or management experience in home care or related health programs</li><li><strong>Wyoming</strong>: Must have a minimum of two years of full-time managerial or supervisory experience in a pharmacy or wholesale distributor</li></ul><h3><strong>Preferred Education and/or Experience</strong></h3><ul><li>Bachelor’s degree in Business, Healthcare Administration, or a related field<br/><em>(or equivalent experience in HME, home health, or healthcare operations)</em></li><li>Experience with medical equipment, respiratory therapy, or DME services</li><li>Familiarity with medical billing, insurance reimbursement, and regulatory compliance</li><li>Background in healthcare administration or medical record management</li><li>At least four years of related work experience</li><li>Working knowledge of medical terminology</li></ul><h3><strong>Skills and Competencies</strong></h3><ul><li>Strong attention to detail and ability to multi-task effectively</li><li>Excellent verbal and written communication skills in English</li><li>Ability to interpret and respond to various forms of communication (verbal, written, visual)</li><li>Maintain confidentiality and handle sensitive information with discretion</li><li>Demonstrated problem-solving, time management, and organizational skills</li><li>Capable of working independently and collaboratively within a team</li></ul><h3><strong>Technical Proficiency</strong></h3><ul><li>Proficient in Microsoft Office (Outlook, Word, Excel)</li><li>Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer/tablet)</li></ul><h3><strong>Physical Requirements</strong></h3><ul><li>Ability to lift and transport equipment as needed</li><li>May be required to drive a company vehicle, participate in on-call rotations, and make home deliveries</li><li>Must be able to sit, stand, walk, talk, and listen for extended periods</li><li>Requires close vision for reading small print on screens and paperwork</li></ul>

ROTECH INFORMATION:
<p style="margin:0px"><strong>Benefits</strong></p><ul><li>Generous paid time off and paid holidays</li><li>Overtime pay for non-exempt positions <em>(as applicable)</em></li><li><div>Commission for Account Executives</div></li><li>Bonus and incentive opportunities </li><li><div class="x_elementToProof">Fixed and variable car reimbursement for Area Managers and Account Executives</div></li><li>Car, mileage, and telephone reimbursement <em>(as applicable)</em></li><li>Employee discount and recognition programs</li><li><p style="margin:0px">Employee Assistance Program (EAP)</p></li><li><p style="margin:0px">401(k), HSA, and FSA/Dependent Care FSA</p></li><li><p style="margin:0px">Medical, prescription, dental, and vision coverage</p></li><li><p style="margin:0px">Life insurance, disability, accidental death, identity protection, and legal services</p></li><li><p style="margin:0px">Meru Health mental health and Mercer SmartConnect Medicare programs</p></li><li><p style="margin:0px">Livongo Diabetes and High Blood Pressure programs</p></li><li><p style="margin:0px">Healthcare Bluebook and RX Savings Solutions programs</p></li><li><p style="margin:0px">Hepatitis B (HEPB) and TB vaccinations</p></li></ul><div><em><strong>Make the right move—submit your resume today</strong></em>. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, <a class="x_x_OWAAutoLink" href="https://careers-rotech.icims.com/jobs/login?loginOnly=1&redirect=&hashed=-435624170" rel="noopener nofollow noreferrer" target="_blank" title="https://careers-rotech.icims.com/jobs/login?loginOnly=1&redirect=&hashed=-435624170">Sign into your account</a>. </div><div> </div><div><em><strong>All positions</strong></em> are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.</div><div> </div><div><em><strong>Florida applicants</strong></em> - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: <a href="https://info.flclearinghouse.com/" rel="noopener nofollow noreferrer" target="_blank">https://info.flclearinghouse.com/</a></div><p style="margin:0px"> </p><p style="margin:0px"><strong><em>Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. </em></strong><em>Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.</em></p>

Rotech Healthcare Inc.

Medical Equipment Branch Manager

Accounts Receivable

Apnea

Background Investigation

Billing Records

Business Administration

Cardiovascular Disease

Communication Skills

Copying Machines

Detail Oriented

Diabetes

Documentation

Driver's License

Durable Medical Equipment

Employee Assistance Plan

English Language

Equipment Maintenance/Repair

Fax Machines

Financial Analysis

Health Insurance

Health Science

Healthcare

Healthcare Administration

Healthcare Management

Healthcare Providers

Home Care

Housekeeping/Cleaning

Insurance

Insurance Regulations

Internet Research

Inventory Management

Leadership

Maintain Compliance

Medicaid

Medical Billing

Medical Equipment

Medical Records

Medical Terminology

Medicare

Metrics

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Office Equipment

On Call

Online Communications

Operations

Order Delivery

Organizational Skills

Patient Care

People Management

Performance Analysis

Performance Management

Performance Metrics

Performance Reviews

Pharmacy

Physical Demands

Prescription Drugs

Presentation/Verbal Skills

Printers

Problem Solving Skills

Process Improvement

Profit & Loss

Psychiatry and Mental Health

Quality Assurance

Quality Management

Regulatory Compliance

Reimbursement

Respiratory Therapy

Sales Management

Service Delivery

Staff Training

Succession Planning

Tablet PC

Team Lead/Manager

The Joint Commission (TJC)

Time Management

Training/Teaching

Ventilator

Wholesale Industry

Wound Care

Writing Skills

[AW]-iCims

FULL_TIME

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services - provides temporary service support to other IOA account teams and account management support to new producers during their first 3-6 months.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Account Manager - Commercial Lines</b> </p></div><div><p><b>Fully Remote: </b>candidates in Central or Mountain Time Zones<br/><b>Supporting: </b>Shared Services - provides temporary service support to other IOA account teams and account management support to new producers during their first 3-6 months.<br/><b>Seeking: </b>construction / contractor experience & real estate experience<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> <br/> <br/><b>About the Role:</b> Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Technical Competence</b>: Maintain technical competence and industry expertise. </p></li></ul></div><div><ul><li><p><b>Team Leadership</b>: Direct daily activities of the account management team. </p></li></ul></div><div><ul><li><p><b>Customer Service</b>: Handle customer service requests, policy administration, billing, claims, and coverage analysis. </p></li></ul></div><div><ul><li><p><b>Policy Management</b>: Manage policy expirations and renewals. </p></li></ul></div><div><ul><li><p><b>Renewal Process</b>: Conduct client research, prepare submissions, negotiate coverages, and present proposals. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable</b>: Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance</b>: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> <br/><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>5 years of account management experience </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div><div><ul><li><p>Required active licensing; professional designation (CIC or equivalent) preferred </p></li></ul></div></div><div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p/><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $70,000.00 to $90,000.00 per year, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Insurance Office of America

Commercial Insurance Account Manager (Central or Mountain Time Zone)

Aged Care

Analysis Skills

Best Practices

Billing

Brokerage

Business Support

Childcare

Construction

Continuous Improvement

Corporate Policies

Customer Retention/Renewal

Customer Support/Service

Customer/Client Research

Data Quality

Diversity

Insurance Sales

Licensing

Maintenance Services

Negotiation Skills

Past Due Accounts

Policy Development

Real Estate

Research Skills

Systems Maintenance

Work From Home

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Medical Equipment Branch ManagerRotech Healthcare Inc.

Commercial Insurance Account Manager (Central or Mountain Time Zone)Insurance Office of America

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