FULL_TIME

FEED

UNKNOWN

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. The Billing Specialist plays a critical role in supporting financial operations while delivering consistent, high‑quality results within established turnaround timelines.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Billing Specialist – Shared Services</b> </p></div><div><p><b>Remote: </b>candidates in Easter, Central or Mountain Time Zones<b> </b><b>| Supporting: </b>Shared Services<br/><b>Seeking:</b> 2 years of billing and account support experience, EPIC experience preferred<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> <br/> </p></div><div><p><b>About the Role:</b> The Billing Specialist is responsible for processing Agency Bill transactions, including premiums, taxes, fees, installments, and related billing activities. This role ensures accurate and timely transaction entry within EPIC, supports internal teams with billing inquiries, and maintains high standards of data accuracy and operational efficiency. The Billing Specialist plays a critical role in supporting financial operations while delivering consistent, high‑quality results within established turnaround timelines. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Agency Bill Processing: </b>Process Agency Bill transactions in EPIC, including premiums, taxes, fees, installments, split receivables, and wholesale billing. </p></li></ul></div><div><ul><li><p><b>Transaction Execution: </b>Generate and process transactions based on carrier invoices, rating sheets, allocation spreadsheets, and supporting documentation. </p></li></ul></div><div><ul><li><p><b>Specialized Billing: </b>Process pre‑bill transactions and surplus lines activity in accordance with business requirements and regulatory guidelines. </p></li></ul></div><div><ul><li><p><b>Data Validation: </b>Review and verify EPIC data fields, including policy numbers, commissions, ICO/PPE, and related billing details before processing. </p></li></ul></div><div><ul><li><p><b>Billing Coordination: </b>Collaborate with Account Management and internal teams to address billing questions, corrections, and discrepancies. </p></li></ul></div><div><ul><li><p><b>Issue Resolution: </b>Investigate and resolve billing issues, coordinating with appropriate departments and processing adjustments as needed. </p></li></ul></div><div><ul><li><p><b>Documentation Management: </b>Associate and manage documentation within EPIC activity codes to ensure accuracy and audit readiness. </p></li></ul></div><div><ul><li><p><b>System Utilization: </b>Navigate EPIC and utilize Microsoft Office tools (Outlook, Excel, Word) to support daily billing functions and communication. </p></li></ul></div><div><ul><li><p><b>Turnaround & Quality Management: </b>Deliver accurate work within established timelines while maintaining strong attention to detail and quality standards. </p></li></ul></div><div><ul><li><p><b>Process Improvement: </b>Identify opportunities to improve billing workflows, efficiency, and accuracy within agency billing processes. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> </p></div><div><p><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>Bachelor’s degree in Business, Accounting, Finance, or related field preferred; equivalent experience considered </p></li></ul></div><div><ul><li><p>2+ years of billing, accounting support, or customer service experience </p></li></ul></div><div><ul><li><p>Experience with agency management systems (EPIC preferred) </p></li></ul></div></div><div><div><ul><li><p>Strong attention to detail with the ability to manage high‑volume transactional work </p></li></ul></div><div><ul><li><p>Proven analytical and problem‑solving skills </p></li></ul></div><div><ul><li><p>Excellent verbal and written communication skills </p></li></ul></div><div><ul><li><p>Proficiency in Microsoft Office applications, including Outlook, Excel, and Word </p></li></ul></div><div><ul><li><p>Strong organizational, multitasking, and time‑management skills </p></li></ul></div><div><ul><li><p>High level of personal integrity, accountability, and commitment to quality </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $40,000.00 - 60,000.00 annually, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Insurance Office of America

Billing Specialist - Shared Services

Accounting

Accounts Receivable

Aged Care

Billing

Childcare

Communication Skills

Corporate Policies

Customer Support/Service

Data Formats

Data Quality

Detail Oriented

Diversity

Document Management

Documentation

Epic Systems

Finance

Financial Operations

Health Informatics

Health Insurance

Leadership

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Operational Support

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Process Improvement

Quality Management

Quality Metrics

Regulatory Requirements

Sales Management

Spreadsheets

Time Management

Transaction Processing/Management

Wholesale Industry

Work From Home

Writing Skills

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Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and growth periods.

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Account Manager - Commercial Lines</b> </p></div><div><p><b>Fully Remote: </b>candidates in Central or Mountain Time Zones<br/><b>Supporting:</b> Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and growth periods.<br/><b>Seeking: </b>construction / contractor experience & real estate experience<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> <br/> <br/><b>About the Role:</b> Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Technical Competence</b>: Maintain technical competence and industry expertise. </p></li></ul></div><div><ul><li><p><b>Team Leadership</b>: Direct daily activities of the account management team. </p></li></ul></div><div><ul><li><p><b>Customer Service</b>: Handle customer service requests, policy administration, billing, claims, and coverage analysis. </p></li></ul></div><div><ul><li><p><b>Policy Management</b>: Manage policy expirations and renewals. </p></li></ul></div><div><ul><li><p><b>Renewal Process</b>: Conduct client research, prepare submissions, negotiate coverages, and present proposals. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable</b>: Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance</b>: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> <br/><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>5 years of account management experience </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div><div><ul><li><p>Required active licensing; professional designation (CIC or equivalent) preferred </p></li></ul></div></div><div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p/><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $70,000.00 to $90,000.00 per year, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Billing Jobs in Gillette, WY

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Billing Jobs in Gillette, WY

Billing Specialist - Shared Services Insurance Office of America

Commercial Insurance Account Manager (Central or Mountain Time Zone) Insurance Office of America

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