FULL_TIME

FEED

UNKNOWN

Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Senior Account Associate - Commercial Lines</b> <br/><b>Work Mode: </b>Remote/ Eastern and Central Time Zones Only<b> | Location/Supporting: </b>Longwood, FL<b> | Book Focus:</b> International/ Reverse Flow<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> </p></div><div><p> <br/><b>About the Role:</b> Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Team Leadership:</b> Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. </p></li></ul></div><div><ul><li><p><b>Policy Management:</b> Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. </p></li></ul></div><div><ul><li><p><b>Task Processing:</b> Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. </p></li></ul></div><div><ul><li><p><b>New and Renewal Business Support:</b> Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. </p></li></ul></div><div><ul><li><p><b>Contract Review:</b> Assist in reviewing contracts to ensure proper coverages are included. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable:</b> Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance:</b> Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> </p></div><div><p><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>3+ years of customer service experience in the insurance industry </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div></div><div><div><ul><li><p>Required active licensing, professional designation (CISR) preferred </p></li></ul></div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p><i>The expected pay range for this position is 55-75K annually, depending on experience, relevant skills, and geographic location.</i></p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Insurance Office of America

Senior Account Associate- Commercial Insurance

Accounts Receivable

Administrative Skills

Aged Care

Analysis Skills

Best Practices

Billing

Brokerage

Business Support

Check Processing

Childcare

Continuous Improvement

Contract Review

Corporate Policies

Customer Retention/Renewal

Customer Support/Service

Customer/Client Research

Data Quality

Diversity

Finance

Health Insurance

Insurance

Insurance Sales

Leadership

Licensing

Maintenance Services

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Negotiation Skills

Organizational Skills

Past Due Accounts

Pricing

Proposal Writing

Quality Metrics

Research Skills

Sales Management

Service Delivery

Systems Maintenance

Team Lead/Manager

Time Management

Underwriting

Work From Home

Jobvite Talemetry Organic Easy Apply

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Account Manager - Commercial Lines</b> </p></div><div><p><b>Work Mode: </b>Remote/ Eastern and Central Time Zones <b> | Location/Supporting: </b>Longwood, FL<b> | Book Focus: </b>Construction, Real Estate <br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> <br/> <br/><b>About the Role:</b> Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Technical Competence</b>: Maintain technical competence and industry expertise. </p></li></ul></div><div><ul><li><p><b>Team Leadership</b>: Direct daily activities of the account management team. </p></li></ul></div><div><ul><li><p><b>Customer Service</b>: Handle customer service requests, policy administration, billing, claims, and coverage analysis. </p></li></ul></div><div><ul><li><p><b>Policy Management</b>: Manage policy expirations and renewals. </p></li></ul></div><div><ul><li><p><b>Renewal Process</b>: Conduct client research, prepare submissions, negotiate coverages, and present proposals. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable</b>: Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance</b>: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> <br/><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>3+ years of account management experience, or 5+ years in the insurance industry </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div><div><ul><li><p>Required active licensing; professional designation (CIC or equivalent) preferred </p></li></ul></div></div><div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p><i>The expected pay range for this position is 65-90K annually, depending on experience, relevant skills, and geographic location.</i></p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Account Manager- Commercial Insurance

Construction

Policy Development

Problem Solving Skills

Real Estate

OTHER

You will oversee daily clinic operations across front office, back office, and procedural flow, ensuring the entire system runs efficiently and consistently. The ideal candidate: Leads calmly in fast-paced, high-volume clinical environments .

<strong>Benefits:</strong><br/><ul><li>401(k)</li><li>Bonus based on performance</li><li>Company parties</li><li>Competitive salary</li><li>Health insurance</li><li>Opportunity for advancement</li><li>Paid time off</li><li>Training & development</li></ul><br/><strong>OFFICE SUPERVISOR (CLINIC OPERATIONS LEAD)<br/></strong><br/><br/><strong>WHO WE ARE LOOKING FOR<br/></strong><br/><br/>We are looking for an <strong>operations leader—not just a supervisor.<br/></strong><br/><br/>This role is for someone who naturally takes ownership of chaos and turns it into structure.<br/><br/><br/>The ideal candidate:<br/><br/><br/><ul><li> Leads calmly in fast-paced, high-volume clinical environments </li><li> Notices operational breakdowns before they become problems </li><li> Holds staff accountable while maintaining professionalism and respect </li><li> Understands both <strong>front office flow and clinical operations</strong></li><li> Can balance people management, patient experience, and provider support at the same time </li><li> Is comfortable being the “go-to” person when the clinic needs direction </li></ul>If you need constant direction, this role will not be a fit.<br/> If you naturally fix systems, align people, and improve workflow—you will thrive here.<br/><br/><br/><strong>WHAT YOU WILL DO<br/></strong><br/><br/>You will oversee <strong>daily clinic operations across front office, back office, and procedural flow</strong>, ensuring the entire system runs efficiently and consistently.<br/><br/><br/><strong>OPERATIONAL LEADERSHIP<br/></strong><br/><br/><ul><li> Supervise front office and administrative staff to ensure accountability and performance standards </li><li> Monitor daily workflow including check-in/out, scheduling, phones, and insurance verification </li><li> Identify and resolve operational bottlenecks in real time </li><li> Serve as primary escalation point for staff and workflow issues </li><li> Ensure smooth coordination between front office, clinical staff, and providers </li></ul><strong>STAFF MANAGEMENT & SCHEDULING<br/></strong><br/><br/><ul><li> Build and manage staff schedules based on provider and patient demand </li><li> Coordinate PTO, call-outs, and coverage adjustments </li><li> Ensure appropriate staffing levels at all times </li><li> Align staffing structure with clinic volume and operational needs </li><li> Support onboarding and training of new team members </li></ul><strong>PROVIDER & CLINICAL SUPPORT<br/></strong><br/><br/><ul><li> Partner with providers to ensure smooth daily clinic flow </li><li> Support procedural scheduling and adjustments </li><li> Communicate schedule changes and clinic updates clearly to staff </li><li> Anticipate provider needs to reduce delays and interruptions </li></ul><strong>PATIENT EXPERIENCE & SERVICE QUALITY<br/></strong><br/><br/><ul><li> Maintain a consistent, high-quality patient experience from arrival to departure </li><li> Address patient concerns and service recovery when needed </li><li> Ensure professionalism, speed, and accuracy at every touchpoint </li><li> Reinforce a culture of patient-centered care across all staff </li></ul><strong>COMPLIANCE & CONTROL<br/></strong><br/><br/><ul><li> Ensure strict adherence to HIPAA, OSHA, and internal policies </li><li> Reinforce confidentiality, safety, and regulatory standards daily </li><li> Support audits, inspections, and compliance readiness </li><li> Ensure staff follow standardized workflows and SOPs </li></ul><strong>OPERATIONS & RESOURCES<br/></strong><br/><br/><ul><li> Oversee inventory and supply levels to ensure clinic readiness </li><li> Coordinate vendor communication and service delivery issues </li><li> Track equipment needs, maintenance, and replacements </li><li> Ensure operational resources align with clinic demands and budget </li></ul><strong>REVENUE CYCLE SUPPORT<br/></strong><br/><br/><ul><li> Support front office with payment collection processes </li><li> Assist with billing questions and patient financial concerns </li><li> Partner with RCM teams to resolve operational billing issues </li><li> Help reduce friction between clinical operations and revenue cycle workflows </li></ul><strong>TRAINING & CROSS-DEPARTMENT LEADERSHIP<br/></strong><br/><br/><ul><li> Work closely with Practice Administrator, HR, RCM, and clinical leadership </li><li> Support onboarding, training, and ongoing staff development </li><li> Reinforce SOP adherence across departments </li><li> Help drive consistency in performance and workflow execution </li></ul><strong>WHAT SUCCESS LOOKS LIKE<br/></strong><br/><br/>Success in this role means:<br/><br/><br/><ul><li> The clinic runs smoothly without constant escalation </li><li> Staff know expectations and consistently meet them </li><li> Providers experience minimal operational friction </li><li> Patients experience a seamless, professional journey </li><li> Problems are solved before leadership needs to step in </li></ul><strong>ACCOUNTABILITY (WHAT YOU OWN)<br/></strong><br/><br/>You are accountable for:<br/><br/><br/><ul><li> Day-to-day operational performance of the clinic </li><li> Staff productivity, behavior, and scheduling execution </li><li> Patient flow efficiency and experience quality </li><li> Compliance adherence across all teams </li><li> Stability and predictability of clinic operations </li><li> Escalation management and real-time problem solving </li></ul><strong>QUALIFICATIONS<br/></strong><br/><br/><ul><li> Bachelor’s degree in healthcare administration, business, or related field preferred </li><li> 3+ years medical office management or supervisory experience </li><li> Experience with <strong>eClinicalWorks (eCW) or similar EMR system</strong></li><li> Strong understanding of pain management terminology and workflows </li><li> Proven leadership, communication, and organizational ability </li><li> Ability to manage people, processes, and priorities simultaneously </li></ul><strong>WORK ENVIRONMENT<br/></strong><br/><br/><ul><li> Fast-paced medical clinic environment </li><li> High patient volume and multi-department coordination </li><li> Requires strong presence, responsiveness, and adaptability </li><li> Frequent interaction with staff, providers, and leadership</li></ul><br/>

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