NewHelpdesk Technician - Tier II Celestial Innovations GroupHelpdesk Technician - Tier IIWashington, District of ColumbiaOverview The Tier II Help Desk Computer Specialist provides advanced troubleshooting, escalated issue resolution, and direct support of desktops, systems, and networks within a federal environment. Work-Life Balance : We prioritize the well-being of our team members, ensuring a healthy work-life balance through flexible working conditions, continuous learning opportunities, and a supportive work environment.
Tier 1 Service Desk Technician PeratonTier 1 Service Desk TechnicianWashington, D.C.$66,000–$106,000 / yearFull timeThis position is responsible for managing helpdesk operations, training and mentoring new team members, conducting quality assurance audits, administering user access and authentication systems, and resolving technical issues related to desktop operating systems and productivity suites. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Service Desk Manager GD Information TechnologyService Desk ManagerWashingtonAs a Service Desk Manager, you will ensure that today is safe and tomorrow is smarter by providing operational leadership, staff oversight, and service excellence within a ServiceNow-driven, classified support environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Specialist I (Copyright) Computer World ServicesHelp Desk Specialist I (Copyright)Washington, District of Columbia$50,000–$59,000 / yearThis role requires strong communication, customer service skills, and the ability to follow established procedures for documenting issues, managing tickets, and coordinating with higher-tier personnel. Interacting with customers via telephone, email, and online forms to troubleshoot and resolve incidents involving networks, accounts, and IT services.
Help Desk Specialist II Lead (CRS) Computer World ServicesHelp Desk Specialist II Lead (CRS)Washington, District of Columbia$69,000–$81,000 / yearThis role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.
Helpdesk Technician - Tier I Celestial Innovations GroupHelpdesk Technician - Tier IWashington, District of ColumbiaWork-Life Balance : We prioritize the well-being of our team members, ensuring a healthy work-life balance through flexible working conditions, continuous learning opportunities, and a supportive work environment. Key Responsibilities Serve as the initial point of contact for OIS requests for service, overseeing emails, calls, chat, walk-ups, and in-person interactions at the OIS Help Desk.
Service Desk Technician (Level I / Level II) Dynamic Solutions Technology LLCService Desk Technician (Level I / Level II)Washington, DCFull timeDynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Washington DC, location. Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfactionRequired Experience:2-4 years minimum Help Desk Administrtion experience.
Service Desk Technician I (Remote) Terrestris Global SolutionsService Desk Technician I (Remote)Washington, DCRemoteAs the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients. We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required.
Service Desk Technician I Terrestris Global SolutionsService Desk Technician IWashington, DCRemoteAs the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients. We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required.
Senior Help Desk Polar IT ServicesSenior Help DeskElkridge, MarylandA minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications. A minimum of three (3) years of experience supporting Lan, Switching, and Wireless Access Points (WAP) or related.
Help Desk Systems Administrator, Tier 1, 12-10pm (AE26080924) GTSC-Talent SolutionsHelp Desk Systems Administrator, Tier 1, 12-10pm (AE26080924)Annapolis Junction, MarylandRemoteIf you are interested in a fulfilling career that utilizes your professional skills and education at a company that values your expertise, helps you obtain and maintain a U.S. security clearance, and enables you to help strengthen the U.S. intelligence community, explore the opportunities GTSC has available now! Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
Help Desk Systems Administrator, Tier 1, 6am-4pm (AE26081527) GTSC-Talent SolutionsHelp Desk Systems Administrator, Tier 1, 6am-4pm (AE26081527)Annapolis Junction, MarylandRemoteIf you are interested in a fulfilling career that utilizes your professional skills and education at a company that values your expertise, helps you obtain and maintain a U.S. security clearance, and enables you to help strengthen the U.S. intelligence community, explore the opportunities GTSC has available now! Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
Tier 2 Desktop Technician AAC IncTier 2 Desktop TechnicianWashington, DCMust have advanced technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. Experience troubleshooting core services (file, email, print, web, applications, and network).
Help Desk Specialist Helm Point SolutionsHelp Desk SpecialistMarylandAs a Help Desk Specialist, you will: Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users. If you're passionate about cybersecurity and ready to contribute to a high-impact mission, apply today or email your resume to recruiting@helmpoint.com for a confidential conversation.
Service Desk Manager/Quality Assurance Computer World ServicesService Desk Manager/Quality AssuranceWashington, District of Columbia$119,000–$140,000 / yearThis role integrates technical leadership, operational management, quality assurance, and customer service oversight to ensure services are delivered in accordance with contract requirements, industry best practices, and established Service Level Agreements (SLAs). Responsibilities include ensuring timely and accurate troubleshooting across hardware, software, email, printer, directory, and desktop application issues, as well as managing staffing, training, reporting, and the consistent achievement of service quality and SLA targets.
Helpdesk Specialist Master GoIntellects Inc.Helpdesk Specialist MasterWashington, DCFull timeThis role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service.
New16years Helpdesk Specialist Master - Onsite GoIntellects Inc.16years Helpdesk Specialist Master - OnsiteWashington, DCFull timeThis role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. Job Description: The Help Desk Technician provides first‐line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service.
Jr. Systems Engineer - Dedicated Atlas TechnicaJr. Systems Engineer - DedicatedDC Metro Area, DCThe candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment. This position is classified as a 100% dedicated onsite role reporting to a client's office in Washington D.C.--a great opportunity to join a financial industry focused MSP and become a dedicated onsite junior systems engineer at one of our high-profile customers.
Service Desk Engineer (SMA 3) – Multiple Roles Available E LogicService Desk Engineer (SMA 3) – Multiple Roles AvailableWashington D.C., DCAs a Service Desk Engineer, you will design, implement, and maintain technical controls to reduce the risk of unauthorized initial discovery and lateral movement, malicious credential use, and persistence via machine key and related system-abuse techniques. Patch Management: Engineer and maintain operating system and application patching, version control, and lifecycle management for supported applications using Ivanti, KACE, Microsoft Intune, and Group Policy Objects (GPO).
Help Desk Technician Tier III - TS/SCI with Polygraph General Dynamics Information TechnologyHelp Desk Technician Tier III - TS/SCI with PolygraphWashingtonEnsures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. . Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone. .