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p>The Business Development Manager generates measurable growth in assigned strategic geographic areas and/or service lines, commercial or ancillary services enabling exceptional service and care at an affordable price to healthcare consumers in our geographic (and virtual) footprint. Ability to make effective presentations to a variety of constituents, including physicians, board members, facility leadership, hospital leadership, group and company operations leadership.

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy. Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.

Mercy

Business Development Manager

This role serves as a key partner to senior leadership, frontline managers, and cross-functional stakeholders to ensure teams are equipped with the tools, knowledge, and processes needed to deliver consistent, high-quality service. This position leads the design and execution of onboarding and ongoing training programs, oversees the optimization and performance of Contact Center as a Service (CCaaS) and workforce tools, and delivers actionable reporting and insights to support data-driven decision-making.

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Business Development Manager Mercy

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