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The Business Development Center Representative is responsible for receiving all incoming Service calls, establishing relationships with customers and scheduling appointments for the Service Associates. The BDC Representative interacts daily with the BDC Manager, Service Associates, Service Managers, support staff and customers.

BDC Representative - Automotive ServiceThe Business Development Center Representative is responsible for receiving all incoming Service calls, establishing relationships with customers and scheduling appointments for the Service Associates. The BDC Representative interacts daily with the BDC Manager, Service Associates, Service Managers, support staff and customers.Responsibilities<ul><li>Receiving inbound Service phone calls and leads</li><li>Identifying the client's needs and scheduling appointments</li><li>Placing outbound phone calls to potential leads</li><li>Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc</li><li>Contacting clients prior to appointment date to confirm appointment</li><li>Mailing marketing letters to provided leads</li><li>Following up post visit to ensure customer satisfaction</li></ul>Requirements<ul><li>High school diploma or equivalent</li><li>Excellent oral, written and interpersonal communication skills</li><li>Extensive customer Service, Service, or telemarketing background</li><li>Computer literacy, strong organizational and follow-up skills</li><li>Ability to read and comprehend instructions and information</li><li>Excellent problem solving skills</li></ul>Education and/or ExperienceHigh School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. Benefits include medical, vision and dental insurance, 401K retirement savings plan, Vacation time, holiday, company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.Gulf Coast Family of Dealerships located in Angleton, Texas is proud to be one of the premier Auto Parks in the Houston Metro area.  From the moment you walk into one of our showrooms, you’ll know our commitment to our employees is second to none.  We strive to make your career with Gulf Coast a good one – until retirement. The Gulf Coast Family of Dealerships is looking for candidates whose work ethics incorporate a demonstrated commitment to excellence and a desire to be the best.

Gulf Coast Family of Dealerships

Business Development Center (BDC) Representative - Service

Automotive Repair and Maintenance

Business Development

Calendar Management

Communication Skills

Computer Skills

Customer Relations

Customer Satisfaction

Customer Support/Service

Follow Through

High School Diploma

Interpersonal Skills

Marketing

Organizational Skills

Problem Solving Skills

Telemarketing

Writing Skills

TalentNest

The Business Development Center Representative is responsible for receiving all incoming Sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates. The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.

BDC Representative - Automotive SalesThe Business Development Center Representative is responsible for receiving all incoming Sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates. The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.Responsibilities<ul><li>Receiving inbound Sales phone calls and leads</li><li>Identifying the client's needs and scheduling appointments</li><li>Placing outbound phone calls to potential leads</li><li>Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc</li><li>Contacting clients prior to appointment date to confirm appointment</li><li>Mailing marketing letters to provided leads</li><li>Following up post visit to ensure customer satisfaction</li></ul>Requirements<ul><li>High school diploma or equivalent</li><li>Excellent oral, written and interpersonal communication skills</li><li>Extensive customer Sales, Sales, or telemarketing background</li><li>Computer literacy, strong organizational and follow-up skills</li><li>Ability to read and comprehend instructions and information</li><li>Excellent problem solving skills</li></ul>Education and/or ExperienceHigh School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. Benefits include medical, vision and dental insurance, 401K retirement savings plan, Vacation time, holiday, company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.Gulf Coast Family of Dealerships located in Angleton, Texas is proud to be one of the premier Auto Parks in the Houston Metro area.  From the moment you walk into one of our showrooms, you’ll know our commitment to our employees is second to none.  We strive to make your career with Gulf Coast a good one – until retirement. The Gulf Coast Family of Dealerships is looking for candidates whose work ethics incorporate a demonstrated commitment to excellence and a desire to be the best.

Business Development Center (BDC) Representative - Sales

Automotive Sales

Sales

Sales Management

Sales Support

Telesales

FULL_TIME

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.

YEAR

DescriptionJob Description:<div>Title: Account Associate - Commercial Lines </div><div><div><div><div><div><div><div><div><div>Work Mode: Remote | Location/Supporting: Longwood, FL | Book Focus: General Book, SBU   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations   About the Role: Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues.   Key Responsibilities: <ul><li>Team Support: Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant. </li></ul><ul><li>Office Support: Assist with general office tasks and administration. </li></ul><ul><li>Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders. </li></ul><ul><li>Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows. </li></ul><ul><li>Data Management: Maintain accurate and up-to-date data in agency systems. </li></ul><ul><li>Activity Monitoring: Ensure timely completion of tasks and activities. </li></ul><ul><li>Communication: Keep the account team informed of workload status and any issues. </li></ul><ul><li>Service Excellence: Provide proactive and responsive service. </li></ul><ul><li>Performance Monitoring: Ensure productivity and quality standards are met. </li></ul><ul><li>Promote Culture: Participate in team building and promote a positive work environment. </li></ul><ul><li>Continuous Improvement: Seek and adopt best practices. </li></ul><ul><li>Compliance: Stay updated on company policies and procedures. </li></ul><ul><li>Professional Development: Enhance technical skills and industry knowledge. </li></ul><ul><li>Relationship Building: Foster positive relationships with colleagues and leadership. </li></ul><ul><li>Champion IOA Values: Demonstrate integrity and leadership. </li></ul>  Ideal Candidate Qualifications: <ul><li>2+ years of industry experience, OR 5+ years of related experience in customer service </li></ul><ul><li>Thorough knowledge of insurance brokerage and client needs </li></ul><ul><li>Required active licensing </li></ul><ul><li>Strong analytical, problem-solving, and decision-making skills </li></ul><ul><li>Exceptional customer service, communications. multitasking, and organizational skills </li></ul><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul><ul><li>High School Diploma (or equivalent) </li></ul>  What We Offer: <ul><li>Competitive salaries and bonus potential </li></ul><ul><li>Company-paid health insurance </li></ul><ul><li>Paid holidays, vacations, and sick time </li></ul><ul><li>401K with employer match </li></ul><ul><li>Professional growth and career progression opportunities </li></ul><ul><li>Respectful culture and work/family life balance </li></ul><ul><li>Community service commitment </li></ul><ul><li>Supportive teammates and a rewarding work environment </li></ul>  What to Expect (Application Process): <ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul></div></div></div></div></div></div></div></div></div>Salary RangeThe expected pay range for this position is 50-60K annually, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Account Associate-Commercial Insurance- Select Business (Remote)

Administrative Skills

Aged Care

Best Practices

Billing

Brokerage

Childcare

Continuous Improvement

Corporate Policies

Data Management

Diversity

Health Insurance

Insurance

Insurance Sales

Leadership

Licensing

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Performance Analysis

Quality Metrics

Time Management

Work From Home

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Business Development Center (BDC) Representative - ServiceGulf Coast Family of Dealerships

Business Development Center (BDC) Representative - SalesGulf Coast Family of Dealerships

Account Associate-Commercial Insurance- Select Business (Remote)Insurance Office of America

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