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Touchstone Communities is seeking a dynamic, results-driven leader to join our team as a Regional Business Office Director, overseeing both our East Region. This is an exciting opportunity for a seasoned professional who thrives in a fast-paced, multi-site environment and is passionate about developing teams, improving financial outcomes, and driving operational excellence.

<div style="color:rgb( 0 , 0 , 0 )"><h1>Regional Business Office Director – East and Central Texas Regions (Houston, Killeen, Tyler)</h1><h3>Make Lives Better. Lead with Purpose. </h3>Touchstone Communities is seeking a dynamic, results-driven leader to join our team as a Regional Business Office Director, overseeing both our East Region. This highly visible role is responsible for leading and optimizing business office and revenue cycle operations across multiple communities. In this role, you will lead and oversee Accounts Receivable (AR) and revenue cycle performance for our East Region, which includes 10 communities across Houston, Tyler, and Killeen. This is an exciting opportunity for a seasoned professional who thrives in a fast-paced, multi-site environment and is passionate about developing teams, improving financial outcomes, and driving operational excellence.Travel is required (up to 4 days per week), and candidates must be comfortable supporting multiple locations across both regions.<h2>What You’ll Do</h2><h3>Strategic Leadership & Team Development</h3><ul><li>Lead, mentor, and develop a team of Business Office Managers (BOMs) across multiple markets</li><li>Drive talent strategy including hiring, onboarding, coaching, and performance management</li><li>Foster a culture of accountability, continuous improvement, and operational excellence</li></ul><h3>Revenue Cycle & Financial Performance</h3><ul><li>Oversee AR management, billing, collections, and revenue cycle operations</li><li>Identify and implement strategies to optimize cash flow and reduce DSO</li><li>Ensure accuracy, timeliness, and compliance in all billing and reimbursement processes</li></ul><h3>Operational Excellence</h3><ul><li>Standardize and strengthen business office workflows, systems, and best practices</li><li>Partner closely with Operations and the Community Support Office to improve financial and operational outcomes</li><li>Lead regional audits, support regulatory compliance, and ensure readiness across communities</li></ul><h3>Project & Transition Leadership</h3><ul><li>Support new community openings, acquisitions, and operational transitions</li><li>Provide hands-on expertise during critical business office initiatives and process improvements</li></ul><h3>Compliance & Oversight</h3><ul><li>Ensure compliance with all federal, state, and company policies</li><li>Oversee resident trust fund processes, internal controls, and audit preparedness</li></ul><div>​What We’re Looking For</div><ul><li>Proven leader with experience overseeing multi-site business office or revenue cycle operations</li><li>Minimum of 3+ years in a Business Office role within a Skilled Nursing Facility (SNF) environment is required and at least one year of regional or multi-site experience preferred. </li><li>Deep expertise in SNF billing, collections, AR management, and regulatory compliance</li><li>Strong financial acumen with a track record of improving revenue cycle performance</li><li>Exceptional communication, coaching, and leadership skills</li><li>Highly organized, detail-oriented, and comfortable working in a fast-paced environment</li><li>Proficient in Microsoft Office and business office systems</li><li>Willingness to travel weekly (extensive travel required across cities)</li></ul><h2>What We Offer</h2>At Touchstone Communities, we are committed to supporting our team members just as much as the residents and patients we serve.<ul><li>100% company-paid medical benefits (team member only)</li><li>Comprehensive medical, dental, and vision coverage</li><li>Monthly car allowance + travel reimbursement</li><li>Regional bonus plan eligibility</li><li>Cell phone reimbursement</li><li>Flexible PTO – start accruing on Day 1</li><li>Employer-paid life insurance</li><li>401(k) matching program</li><li>Tuition Grant Program + Employee Assistance Program</li><li>Touchstone Emergency Fund</li><li>Pay advance options with OnShift Wallet</li></ul></div>

Touchstone Communities

Regional Business Office Director- Skilled Nursing

Accounts Receivable

Accounts Receivable Management

Administrative Skills

Best Practices

Bill of Materials (BOM)

Billing

Business Development

Business Solutions

Cash Flow

Coaching

Community Support

Continuous Improvement

Corporate Policies

Credit and Collections

Detail Oriented

Financial Operations

Health Plan

Internal Audit

Leadership

Life Insurance

Maintain Compliance

Mentoring

Microsoft Office

Nursing

Office Management

Onboarding

Operational Improvement

Organizational Skills

Performance Management

Process Improvement

Regulatory Compliance

Reimbursement

Revenue/Sales Reporting

Team Building

Willing to Travel

Appcast Exclusive 1

FEED

From engineering, production, quality, and inventory management to finance and HR, you’ll partner with stakeholders to deliver user-friendly, high-impact dashboards and analyses that enable data-driven decision-making. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

ABOUT FIREFLY AEROSPACEAs an end-to-end space transportation company, Firefly Aerospace is on a mission to enable our world to launch, land, and operate in space – anywhere, anytime. Our launch vehicles, lunar landers, and orbital vehicles provide government and commercial customers with full mission services from low Earth orbit to the surface of the Moon and beyond. Headquartered in north Austin, Texas, Firefly is looking for passionate, hardworking innovators to join our team and help fuel our successful trajectory into space. This position will sit in our manufacturing facility, Rocket Ranch, in Briggs, Texas.SUMMARYAs a Business Intelligence Analyst, you’ll play a key role in transforming raw data into actionable insights that drive efficiency, optimization, and strategic execution. From engineering, production, quality, and inventory management to finance and HR, you’ll partner with stakeholders to deliver user-friendly, high-impact dashboards and analyses that enable data-driven decision-making.This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a strong technical background in BI tools, SQL, and data standardization. You will not only deliver insights but also track and measure the impact of data-driven process improvements.RESPONSIBILITIES<ul><li>Build, maintain, and improve interactive Power BI dashboards and analyses that provide real-time, cross-functional insights to drive strategic and operational decision-making</li><li>Standardize KPI definitions and reporting processes, documenting metric calculations, assumptions, and limitations to ensure consistency and scalability</li><li>Write and optimize SQL queries for data extraction, transformation, and reporting, ensuring accuracy and efficiency in the resulting datasets across multiple sources</li><li>Present insights to department leads, enabling them to make data-driven operational process improvements, then track and measure the impact of those changes</li><li>Collaborate with business and technical owners of internal tools (and resulting data feeds) to ensure data infrastructure supports accurate, efficient analytics workflows</li><li>Maintain data governance and quality standards, ensuring consistency, accuracy, and adherence to the BI team’s “source-of-truth” data models</li></ul>QUALIFICATIONSRequired<ul><li>2+ years of experience in business intelligence, analytics, or data modeling in a cross-functional business environment</li><li>1+ years of experience using Power BI, with strong proficiency in DAX, Power Query (M), and data modeling</li><li>Proficiency in SQL for querying databases, data transformation (ETL/ELT), and creating optimized reporting views</li><li>Ability to translate complex data into clear, actionable insights and explain them to business users</li><li>Demonstrated ability to manage multiple projects, updating stakeholders/business users according to their desired cadence/method</li><li>Must be willing to travel between Firefly's Texas facilities, (HQ in Cedar Park, Rocket Ranch in Briggs, and Spacecraft facility in Leander)</li></ul>Desired<ul><li>Huge Plus: Experience working in aerospace, defense, manufacturing, or supply chain industries</li><li>Experience with AI/ML models for predictive analytics and automation</li><li>Familiarity with Python or R for advanced data analytics</li><li>Demonstrated curiosity with a proactive approach to understanding business challenges and opportunities</li></ul>Firefly offers outstanding benefits for our employees, including generous health, dental and vision plans with low plan deductibles, parental leave, educational reimbursement, short term disability, and flexible PTO options.To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.Firefly Aerospace, Inc. is an Equal Opportunity Employer; employment with Firefly is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Firefly Aerospace

Business Intelligence Analyst II

Aerospace and Defense

Analysis Skills

Artificial Intelligence (AI)

Automation

Business Intelligence

Business Intelligence Software

Cadence

Cross-Functional

Data Analysis

Data Modeling

Data Quality

Data Sets

Database Extract Transform and Load (ETL)

Finance

Government

Inventory Management

Manufacturing

Multitasking

Operational Strategy

Operations Processes

Power BI

Predictive Modeling

Problem Solving Skills

Project/Program Management

Python Programming/Scripting Language

Quality Management

Quality Metrics

Query Optimization

R Programming Language

Regulations

Reporting Dashboards

Reporting Skills

SQL (Structured Query Language)

SQL Databases

Supply Chain

United States Citizen

Workflow Analysis

clearcompany

FULL_TIME

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.

YEAR

DescriptionJob Description:<div>Title: Account Associate - Commercial Lines </div><div><div><div><div><div><div><div><div><div>Work Mode: Remote | Location/Supporting: Longwood, FL | Book Focus: General Book, SBU   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations   About the Role: Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues.   Key Responsibilities: <ul><li>Team Support: Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant. </li></ul><ul><li>Office Support: Assist with general office tasks and administration. </li></ul><ul><li>Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders. </li></ul><ul><li>Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows. </li></ul><ul><li>Data Management: Maintain accurate and up-to-date data in agency systems. </li></ul><ul><li>Activity Monitoring: Ensure timely completion of tasks and activities. </li></ul><ul><li>Communication: Keep the account team informed of workload status and any issues. </li></ul><ul><li>Service Excellence: Provide proactive and responsive service. </li></ul><ul><li>Performance Monitoring: Ensure productivity and quality standards are met. </li></ul><ul><li>Promote Culture: Participate in team building and promote a positive work environment. </li></ul><ul><li>Continuous Improvement: Seek and adopt best practices. </li></ul><ul><li>Compliance: Stay updated on company policies and procedures. </li></ul><ul><li>Professional Development: Enhance technical skills and industry knowledge. </li></ul><ul><li>Relationship Building: Foster positive relationships with colleagues and leadership. </li></ul><ul><li>Champion IOA Values: Demonstrate integrity and leadership. </li></ul>  Ideal Candidate Qualifications: <ul><li>2+ years of industry experience, OR 5+ years of related experience in customer service </li></ul><ul><li>Thorough knowledge of insurance brokerage and client needs </li></ul><ul><li>Required active licensing </li></ul><ul><li>Strong analytical, problem-solving, and decision-making skills </li></ul><ul><li>Exceptional customer service, communications. multitasking, and organizational skills </li></ul><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul><ul><li>High School Diploma (or equivalent) </li></ul>  What We Offer: <ul><li>Competitive salaries and bonus potential </li></ul><ul><li>Company-paid health insurance </li></ul><ul><li>Paid holidays, vacations, and sick time </li></ul><ul><li>401K with employer match </li></ul><ul><li>Professional growth and career progression opportunities </li></ul><ul><li>Respectful culture and work/family life balance </li></ul><ul><li>Community service commitment </li></ul><ul><li>Supportive teammates and a rewarding work environment </li></ul>  What to Expect (Application Process): <ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul></div></div></div></div></div></div></div></div></div>Salary RangeThe expected pay range for this position is 50-60K annually, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Account Associate-Commercial Insurance- Select Business (Remote)

Aged Care

Brokerage

Childcare

Customer Support/Service

Data Management

Diversity

Health Insurance

Insurance

Insurance Sales

Licensing

Microsoft Excel

Microsoft Outlook

Microsoft Word

Performance Analysis

Time Management

Work From Home

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Regional Business Office Director- Skilled NursingTouchstone Communities

Business Intelligence Analyst IIFirefly Aerospace

Account Associate-Commercial Insurance- Select Business (Remote)Insurance Office of America

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