Santa Maria, CA30 days ago
At least 5 years of operational leadership experience, preferably within the automotive or tire industries; Bachelor’s degree in Business Administration, Operations Management, or related field preferred; or equivalent experience in a similar role considered; Proven, successful experience managing multiple locations and large teams; Astute leadership, time management, attention to detail, organizational, planning, effective multi-tasking, problem-solving, follow-through and customer service skills; Exceptional oral and written communication and interpersonal skills; Proficient with POS systems, scheduling software and the Microsoft Office suite of products; Working knowledge of automotive-related service, repair and product sales, procedures and inventory management systems; Ability to lift 40 pounds in weight . Maintain optimum customer service satisfaction levels, by addressing escalated issues and ensuring prompt resolutions; Enforce quality control measures for parts, installation, repairs, follow-up and related services; Monitor customer feedback and implement improvements to enhance overall customer experience.