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This role supports timely, accurate routing of operational and billing-related information to the appropriate centralized teams, maintains required employee documentation, and provides administrative coordination that enables clinical teams to focus on patient care. This role helps ensure administrative consistency, supports revenue cycle coordination, oversees People Operations administrative processes, and maintains efficient non-clinical operations.

YEAR

<div class="content-intro">At Arc Hospice & Palliative Care, we are united by a mission to bring comfort, dignity, and compassionate support to every patient and family we serve. Join a team where your work has purpose, and your growth is supported.</div>Role Snapshot<ul><li>Position: Business Office Manager – Hospice</li><li>Focus: Site based business operations and administrative coordination</li><li>Schedule: Full-time</li><li>Work Setting: On-Site</li><li>Coverage: Local site operations with infrequent local travel as required</li></ul>Role SummaryThe Business Office Manager provides on-site leadership and oversight for daily business operations, administrative workflows, and operational support functions at the site level. This role helps ensure administrative consistency, supports revenue cycle coordination, oversees People Operations administrative processes, and maintains efficient non-clinical operations. The Business Office Manager partners closely with clinical and operational leadership to support site success and an excellent experience for patients, families, and staff.OverviewThe Business Office Manager leads non-clinical, site-based operations to ensure workflows run efficiently and in accordance with company policies and applicable regulations. This role supports timely, accurate routing of operational and billing-related information to the appropriate centralized teams, maintains required employee documentation, and provides administrative coordination that enables clinical teams to focus on patient care.Key Responsibilities<ul><li>Oversee day-to-day non-clinical site operations, ensuring administrative workflows run efficiently and in accordance with company policies</li><li>Coordinate timely entry and routing of billing-related data to support hospice claims processing and reimbursement workflows</li><li>Support onboarding and People Operations administrative tasks including background screenings, documentation coordination, and new hire file completion in partnership with the People team</li><li>Maintain employee records and required onboarding documentation in compliance with state and federal requirements and company standards</li><li>Maintain, verify, and submit timekeeping records and support local payroll-related reporting or follow-up as needed</li><li>Assist with Hospice Aide and CNA scheduling logistics and documentation processes in coordination with clinical leadership</li><li>Prepare accounts receivable and other site-level operational reports as requested by leadership</li><li>Provide intake coordination and patient data entry support during periods of high volume or when centralized intake is unavailable</li><li>Serve as the initial point of contact for basic IT and system access issues, and escalate technical concerns to appropriate IT support teams</li><li>Procure and maintain office supplies, equipment, and vendor services within budget and company guidelines</li><li>Coordinate incoming and outgoing mail, faxes, and communications and route items appropriately to internal departments</li><li>Provide logistical and administrative support for IDG and other site meetings including scheduling and materials coordination</li><li>Support leadership with audits, compliance reviews, and operational data tracking for continuous improvement</li><li>Maintain confidentiality, professionalism, and a mission-aligned presence in all responsibilities</li><li>Perform other duties as assigned</li></ul>Qualifications<ul><li>High school diploma or GED required; Associate's or Bachelor's degree in business, healthcare administration, or a related field preferred</li><li>Minimum of three (3) years of administrative experience in a healthcare, hospice, or similar setting required</li><li>Supervisory experience preferred</li><li>Proficiency in Microsoft Office and comfort navigating technology platforms and electronic records</li><li>Understanding of hospice billing and reimbursement workflows preferred</li><li>Excellent verbal, written, and interpersonal communication skills</li><li>Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment</li></ul> <div class="content-pay-transparency"><div class="description" style="padding-top:0px">The starting compensation for this position is shown below. Arc Hospice & Palliative Care is committed to transparency and equity in all compensation practices. The rate displayed reflects the starting hourly or salaried pay for the role and does not represent a range.Final pay is determined based on factors such as experience, qualifications, location, and business needs at the time of hire. Some roles may be eligible for additional compensation components consistent with Arc Hospice & Palliative Care practices.</div><div class="title" style="font-weight:600;padding-top:8px">Compensation</div><div class="pay-range">$74,000—$74,000 USD</div></div><div class="content-conclusion">Arc Hospice & Palliative Care is an Equal Opportunity Employer and welcomes applicants from all backgrounds to join us in delivering compassionate, inclusive care. Explore the impact you can make with Arc Hospice today.</div>

Arc Hospice & Palliative Care

Business Office Manager – Hospice

Accounts Receivable

Administrative Skills

Billing

Budget Management

Business Operations

Claims Processing

Clinical Trial

Communication Skills

Continuous Improvement

Corporate Policies

Data Entry

Documentation

Employee Orientation

Equipment Maintenance/Repair

Fax Machines

Healthcare Administration

High School Diploma

Hospice Care

Information Technology & Information Systems

Interpersonal Skills

Leadership

Logistics Processes

Medical Billing

Microsoft Office

Multitasking

Office Equipment

Office Management

Onboarding

Operational Audit

Operational Support

Operations

Operations Processes

Palliative Care

Patient Admissions

Patient Care

People Management

Presentation/Verbal Skills

Process Management

Record Keeping

Regulations

Reimbursement

Technical Support

Time Management

Willing to Travel

Writing Skills

GreenHouseAPI

PART_TIME

Occasional travel to represent the firm at conferences and events, build relationships with prospective clients and referral sources, connect opportunities with appropriate subject matter experts, and complete timely post-event follow-up to help book appointments. This role engages and qualifies inbound opportunities, supports internal business development team members, and proactively generates meetings through targeted outreach including email, warm and cold calling, and LinkedIn prospecting.

Join James Moore & Co., P.L. – Build Your Future with a Top 200 Firm!  James Moore & Co., P.L. is a Top 200 public accounting and business consulting firm located in Florida with offices in Daytona Beach, DeLand, Gainesville, Ocala, and Tallahassee. Our practice includes tax, assurance, accounting & controllership, wealth management, HR solutions, technology solutions, data analytics and business intelligence, and business advisory services. Our diverse industry specializations include start-up technology, healthcare, government, nonprofit, manufacturing, higher education, construction, and real estate. For more information about our firm, please visit us at: <a href="http://www.jmco.com" rel="noopener nofollow noreferrer" target="_blank">www.jmco.com</a>.Full-Time Employee Benefits: <ul><li>Salary and Career Advancement: Competitive salary and a solid career path to grow your professional experience that includes career development and training.</li><li>You’re Covered: Generous benefits package with comprehensive healthcare options that include healthcare, dental, and vision insurance for all full-time employees.</li><li>Holidays & PTO: 12 Paid Holidays that include a full week of winter break in December along with a generous PTO program.</li><li>401(k): Firm contributes 4-5% annually, regardless of personal contributions.</li><li>Tuition Reimbursement: Available for eligible education expenses.</li><li>"Dress For Your Day": Allows professional attire flexibility, including jeans, while requiring business attire for formal client engagements.</li></ul>We’re seeking a Business Development Representative (BDR) to join our marketing team. This administrative role sits at the intersection of inbound lead management and outbound prospecting, serving as a key driver of new business growth. This role engages and qualifies inbound opportunities, supports internal business development team members, and proactively generates meetings through targeted outreach including email, warm and cold calling, and LinkedIn prospecting.This is a non-exempt and onsite position in our Ocala, FL office. Required Qualifications:<ul><li>Previous experience in appointment setting through outbound email activity and social selling.</li><li>Proficient in CRM software, preferably HubSpot.</li><li>1-2 years of experience in sales/business development</li><li>Proficient with Microsoft Office Suite or related software.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in marketing, business administration, or related fields.</li><li>Prior experience in HubSpot, Typeform, and outbound platforms such as Apollo, Clay, or Lemlist.</li><li>Prior experience in public accounting or another professional services organization.</li></ul>Summary of Responsibilities:<ul><li>Respond to inbound inquiries and qualify leads from calls, emails, and web submissions.</li><li>Schedule qualified prospect meetings with business development team members and appropriate subject matter experts.</li><li>Manage early-stage sales activities for industry teams without a dedicated business developer.</li><li>Track lead activity, stages, and next steps in HubSpot.</li><li>Execute outbound prospecting via email, phone (warm and cold calling), and LinkedIn to generate appointments.</li><li>Monitor outreach performance (opens, clicks, replies) and prioritize personal outreach to advance conversations</li><li>Maintain accurate CRM records for inbound and outbound activity, leads, and opportunities.</li><li>Track and reconcile leads routed to referral partners.</li><li>Support the business development team by coordinating meeting changes, maintaining pipeline hygiene, and updating contact information.</li><li>Occasional travel to represent the firm at conferences and events, build relationships with prospective clients and referral sources, connect opportunities with appropriate subject matter experts, and complete timely post-event follow-up to help book appointments.</li><li>Report weekly on outreach performance, lead status, and prospecting activity.</li><li>Stay current on industry trends, competitors, and market dynamics to identify growth opportunities.</li><li>Collaborate with cross-functional teams to support growth and business development goals.</li></ul> Start the conversation by applying here: <a href="https://careers.jmco.com/" rel="noopener nofollow noreferrer" target="_blank">https://careers.jmco.com/</a>.  For more information about our firm, please visit: <a href="http://www.jmco.com/" rel="noopener nofollow noreferrer" target="_blank">www.jmco.com</a>. James Moore & Co., CPAs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.All offers are contingent on the satisfactory outcome of a background check including a criminal record check, reference check, credit check, valid driver’s license check, and employment and education verifications. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.We do not accept unsolicited resumes from third-party recruiters or agencies. Any resumes submitted without a prior agreement will be considered property of James Moore & Co., and we will not be responsible for any fees or obligations related to such submissions.

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Business Office Manager – Hospice Arc Hospice & Palliative Care

Business Development Representative-Admin James Moore & Co. P.L.

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