FULL_TIME

FEED

OTHER

Conduct statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues Independently develop and implement modeling and evaluation processes to determine the effectiveness of current operational activities. Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Essential Duties and Responsibilities:- Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to the operation.- Lead and implement the design, analysis, interpretation and evaluation of a variety of reports, internal/external resource documents and surveys.- Lead and own activities related to Business Requirement Documents process.- Analyze existing systems, programs, policies, and organizational processes and recommend enhancements and improved solutions.- Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality.- Conduct statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues Independently develop and implement modeling and evaluation processes to determine the effectiveness of current operational activities.- Provide oversight and perform research and gap analysis to determine and improve effectiveness of all operational documentation.- Serve as a liaison between business ops and system team for the planning, implementation and maintenance of programs and contractual changes.- Communicate status, risks, and issues to the Systems Analysis and Design Director, senior management and/or the client, as appropriate.- Monitor BA activities with the Systems Analysis and Design Director to ensure that all business analysis activities are allocated appropriately and executed as planned.- Ensure all business requirements and business processes are adequately documented.- Lead cooperative efforts among members of a project team.- Manage efficient execution of business meetings with internal project staff, client staff, and/or project vendors.- Act as advisor to project team members to resolve problems.- Provide support to operation senior staff, division managers and program managers.- Develop high quality communications suitable for clients.- Work effectively with internal and external business partners in the delivery of solutions.- Maintain extensive and comprehensive working knowledge of all assigned programs and projects.- Lead and own end-to-end business analysis and requirements management activities.- Develop and maintain Business Requirement Documents (BRDs).- Analyze workflows, system interactions, and data tables.- Partner with Development teams and participate in solution reviews.- Perform data analysis, defect investigation, and change impact analysis.- Track and manage nonsystem client requirements.- Serve as liaison between business operations, systems teams, and clients.- Support contract administration, SLAs, and scope control.- Lead stakeholder meetings and provide status reporting.- Support implementation and onsite client engagement as required.Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.Program Specific Requirements- Bachelor's degree or equivalent professional experience.- Medicaid provider background with understanding of downstream impacts.- Health and Human Services experience.- MMIS experience supporting state Medicaid agencies or MCOs.- Minimum 3 years provider related Medicaid experience.- Strong experience with workflows, requirements documentation, change impact analysis, and defect investigation.Program Specific Preferences- Familiarity with Medicaid provider enrollment and credentialing and related downstream impacts.- Experience supporting MMIS implementations or enhancements.- Prior consulting or multi-client program experience.Work Arrangement & Travel- Remote within the U.S.- Implementation driven travel required with weekly onsite presence during implementation periods.EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 150,000.00 Maximum Salary $ 179,300.00 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=95a9e7be33efe6cc0f088639d7fb4e70&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Maximus

Lead Analyst - Business Analysis

Administrative Skills

Analysis Skills

Business Analysis

Business Development

Business Operations

Business Processes

Consulting

Contract Management

Customer Support/Service

Data Analysis

Department of Health and Human Services

Documentation

Gap Analysis

Managed Care

Medicaid

Operational Audit

Operational Strategy

Operational Support

Operations Management

Operations Planning

Operations Processes

Problem Solving Skills

Process Development

Process Improvement

Process Modeling

Production Support

Project/Program Management

Provider Credentialing

Reporting Skills

Requirements Management

Sales Management

Service Level Agreement (SLA)

Statistics

Systems Analysis

Travel Planning

Willing to Travel

Workflow Analysis

equestftpin

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications or related field, or equivalent work experience.

Essential Duties and Responsibilities:- Support the design and modification of business systems or IT systems.- Interact with the business stakeholders and subject matter experts in order to understand gather, document, and analyze business needs and technical requirements. - Document the functional and, sometimes, the technical design of the system - Review and create system documentation and user manualsJob Specific Duties/Responsibilities: -Serve as the liaison between business units, technology teams, and support teams throughout the proposal lifecycle.-Analyze RFP requirements, current technical environments, and scope to define solution and pricing needs.-Collaborate with developers and subject matter experts to establish scope, assumptions, and cost models.-Translate RFP requirements into startup and ongoing labor and cost estimates using established scoping tools.-Identify, document, and communicate risks, assumptions, and mitigation strategies.-Provide pricing inputs, technical solution overviews, and contact center expertise to proposal teams and stakeholders.-Support proposal development by guiding writers, reviewing content, and contributing technical material.-Drive process improvement through opportunity tracking, pipeline reviews, training participation, and pricing best practices.Minimum Requirements - Bachelor's degree in related field. - 5-7 years of relevant professional experience. - Equivalent combination of education and experience considered in lieu of degree. Job Specific Education/Requirements: - Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications or related field, or equivalent work experience.- 4+ years of experience analyzing technical requirements and working with a multi-disciplinary team to identify solutions, risks and risk mitigation strategies OR in a similar Business Analyst role.- Understanding of public cloud and private cloud IaaS, PaaS, UCaaS, CCaaS and SaaS.- Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording. - Proven ability to work in fast-paced environment and multi-task appropriately against competing priorities and deadlines under limited supervision.- Ability to work well both independently and in teams.- Understanding of project management processes and relevant project management experience.- Proven ability to work effectively in a matrixed environment and negotiate decision-making across teams.- Excellent interpersonal skills to interact with customers, senior-level personnel and Team members - Excellent organization and communication skills, both written and verbal, with great attention to detail.- Strong critical thinking and problem-solving skills.- Ability to distill meaningful insights from structured and unstructured data.- Ability to leverage data to inform and support critical decisions.- Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook.Preferred Skills: - Genesys Cloud and Amazon Connect.EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 85,440.00 Maximum Salary $ 128,160.00 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=c4f19d837d5f21d32158a7ebb1ceca09&view" width="1"/>

Business Systems Analyst

Automatic Call Distributor (ACD)

Best Practices

Bid Analysis

Business Solutions

Call Centers

Cloud Computing

Communication Skills

Compensation Management

Computer Science

Cost Estimates

Cross-Functional

Customer Relations

Detail Oriented

Dialed Number Identification Service (DNIS)

Genesys Solutions

Information Technology & Information Systems

Infrastructure as a Service (IaaS)

Interpersonal Skills

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Product Family

Microsoft Word

Multitasking

Natural Language Processing (NLP)

Needs Assessment

Negotiation Skills

Organizational Skills

Platform as a Service (PaaS)

Presentation/Verbal Skills

Pricing

Private Cloud

Proposal Development

Public Cloud

Regulations

Request for Proposals (RFP)

Risk Analysis

Risk Management

Software as a Service (SaaS)

Startup

Structured Data

Team Player

Technical Analysis

Technical Support

Technical Writing

Technical/Engineering Design

Telecommunications

Telephone Skills

Time Management

Unstructured Data

User Documentation

Value Analysis

VoIP (Voice over IP)

Voice Response Systems

Writing Skills

UNKNOWN

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.

YEAR

DescriptionJob Description:<div>Title: Account Associate - Commercial Lines </div><div><div><div><div><div><div><div><div><div>Work Mode: Remote | Location/Supporting: Longwood, FL | Book Focus: General Book, SBU   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations   About the Role: Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues.   Key Responsibilities: <ul><li>Team Support: Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant. </li></ul><ul><li>Office Support: Assist with general office tasks and administration. </li></ul><ul><li>Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders. </li></ul><ul><li>Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows. </li></ul><ul><li>Data Management: Maintain accurate and up-to-date data in agency systems. </li></ul><ul><li>Activity Monitoring: Ensure timely completion of tasks and activities. </li></ul><ul><li>Communication: Keep the account team informed of workload status and any issues. </li></ul><ul><li>Service Excellence: Provide proactive and responsive service. </li></ul><ul><li>Performance Monitoring: Ensure productivity and quality standards are met. </li></ul><ul><li>Promote Culture: Participate in team building and promote a positive work environment. </li></ul><ul><li>Continuous Improvement: Seek and adopt best practices. </li></ul><ul><li>Compliance: Stay updated on company policies and procedures. </li></ul><ul><li>Professional Development: Enhance technical skills and industry knowledge. </li></ul><ul><li>Relationship Building: Foster positive relationships with colleagues and leadership. </li></ul><ul><li>Champion IOA Values: Demonstrate integrity and leadership. </li></ul>  Ideal Candidate Qualifications: <ul><li>2+ years of industry experience, OR 5+ years of related experience in customer service </li></ul><ul><li>Thorough knowledge of insurance brokerage and client needs </li></ul><ul><li>Required active licensing </li></ul><ul><li>Strong analytical, problem-solving, and decision-making skills </li></ul><ul><li>Exceptional customer service, communications. multitasking, and organizational skills </li></ul><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul><ul><li>High School Diploma (or equivalent) </li></ul>  What We Offer: <ul><li>Competitive salaries and bonus potential </li></ul><ul><li>Company-paid health insurance </li></ul><ul><li>Paid holidays, vacations, and sick time </li></ul><ul><li>401K with employer match </li></ul><ul><li>Professional growth and career progression opportunities </li></ul><ul><li>Respectful culture and work/family life balance </li></ul><ul><li>Community service commitment </li></ul><ul><li>Supportive teammates and a rewarding work environment </li></ul>  What to Expect (Application Process): <ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul></div></div></div></div></div></div></div></div></div>Salary RangeThe expected pay range for this position is 50-60K annually, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Lead Analyst - Business Analysis Maximus

Business Systems Analyst Maximus

Account Associate-Commercial Insurance- Select Business (Remote) Insurance Office of America

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