UNKNOWN

ADAPTED_NOW

YEAR

Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment. Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Jeff Gordon ChevroletLocation: 228 S. College Rd, Wilmington, North Carolina 28403 Summary: Primarily responsible for lead generation activities in support of the company’s sales and service goals. Supervisory Responsibilities:  This job has no direct supervisory responsibilities.Essential Duties and Responsibilitiesinclude the following:<ul><li>Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.</li><li>Log all customer comments into Dealership Management System</li><li>Schedule follow-up contact if no appointment is made in Dealership Management System</li><li>Confirm scheduled appointments with future customers.</li><li>Post scheduled appointments on appointment board in the Business Development Center.</li><li>Re-schedule “no-show” customer appointments.</li><li>Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.  Schedule future contact as needed.</li><li>Maintain and update customer changes in database.</li><li>Contact current customer base on current marketing incentives.</li><li>Respond to customer website request (internet inquiries).</li><li>Contact internet clients via e-mail and phone to schedule a sales or service appointment.</li><li>Notify necessary departments to inform of appointments set. </li><li>Forward any customer concerns to the correct department Manager and follow-up.</li><li>Maintains CSI at or above Company standards</li><li>Maintains an organized, clean and safe work area</li><li>Participates in required training</li><li>Follows Safeguards rules and regulations.</li><li>Demonstrates the Company’s Core Values</li><li>Maintains accurate timekeeping record in timekeeping system.</li><li>Complies with Company policies and procedures</li><li>Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.</li><li>Other duties as assigned</li></ul>Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired Education:o   GED√   High School Diplomao   Associate Degreeo   Bachelor Degreeo   Master Degreeo   Doctorate DegreeField of Study/Work Experience:o   Accountingo   Automotiveo   Businesso   Human Resourceso   Information TechnologyDesired Work Experience:√    up to 3 yearso   3-5 yearso   5+ yearsEducation/Work Experience:Previous customer service and/or business development experience.  Ability to deliver superior customer satisfaction.Certificates and Licenses:o  Valid Driver’s Licenseo   Automobile Salesperson LicenseComputer Skills:Intermediate knowledge of Microsoft Office products.  Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and companypersonnel. Strong interpersonal and skills.Attendance Expectations:The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.Environment Demands:Duties are performed primarily in the Business Development Center.  Work involves continuous contact and interaction with customers and dealership personnel.  Work includes movement around dealership facilities. Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos.  Ability to receive and communicate with customers courteously, efficiently, and professionally.Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to apply common sense understanding to carry out instructions.  Ability to deal with standardized situations.Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit <div><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" rel="nofollow">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</a></div>.

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Representing 130 franchises and 25 manufacturer nameplates from the Carolinas to California, Hendrick Automotive Group is the largest privately held automotive retail organization in the United States. Headquartered in Charlotte, North Carolina, the company employs more than 10,000 people in its 93 dealership locations, 21 collision centers and four accessories distributor installers in 13 states.
Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization.
We are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made.
We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do. We invite you to contact our recruiting team to learn more about career opportunities at Hendrick Automotive Group!

Hendrick Automotive Group

Business Development Representative

Accounting

Automotive Sales

Business Development

Calendar Management

Communication Skills

Continuous Improvement

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Develop and Maintain Customers

Driver's License

High School Diploma

Lead Generation

Legal

Marketing

Mathematics

Medical Conditions

Microsoft Office

Microsoft Product Family

Operational Support

Organizational Skills

Physical Demands

Presentation/Verbal Skills

Record Keeping

Regulations

Safety/Work Safety

Sales

Scripting (Scripting Languages)

Servant leadership

Software Administration

Telephone Skills

Time Management Software

Writing Skills

cb_wl_jobs_master

FULL_TIME

FEED

OTHER

Conduct statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues Independently develop and implement modeling and evaluation processes to determine the effectiveness of current operational activities. Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Essential Duties and Responsibilities:- Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to the operation.- Lead and implement the design, analysis, interpretation and evaluation of a variety of reports, internal/external resource documents and surveys.- Lead and own activities related to Business Requirement Documents process.- Analyze existing systems, programs, policies, and organizational processes and recommend enhancements and improved solutions.- Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality.- Conduct statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues Independently develop and implement modeling and evaluation processes to determine the effectiveness of current operational activities.- Provide oversight and perform research and gap analysis to determine and improve effectiveness of all operational documentation.- Serve as a liaison between business ops and system team for the planning, implementation and maintenance of programs and contractual changes.- Communicate status, risks, and issues to the Systems Analysis and Design Director, senior management and/or the client, as appropriate.- Monitor BA activities with the Systems Analysis and Design Director to ensure that all business analysis activities are allocated appropriately and executed as planned.- Ensure all business requirements and business processes are adequately documented.- Lead cooperative efforts among members of a project team.- Manage efficient execution of business meetings with internal project staff, client staff, and/or project vendors.- Act as advisor to project team members to resolve problems.- Provide support to operation senior staff, division managers and program managers.- Develop high quality communications suitable for clients.- Work effectively with internal and external business partners in the delivery of solutions.- Maintain extensive and comprehensive working knowledge of all assigned programs and projects.- Lead and own end-to-end business analysis and requirements management activities.- Develop and maintain Business Requirement Documents (BRDs).- Analyze workflows, system interactions, and data tables.- Partner with Development teams and participate in solution reviews.- Perform data analysis, defect investigation, and change impact analysis.- Track and manage nonsystem client requirements.- Serve as liaison between business operations, systems teams, and clients.- Support contract administration, SLAs, and scope control.- Lead stakeholder meetings and provide status reporting.- Support implementation and onsite client engagement as required.Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.Program Specific Requirements- Bachelor's degree or equivalent professional experience.- Medicaid provider background with understanding of downstream impacts.- Health and Human Services experience.- MMIS experience supporting state Medicaid agencies or MCOs.- Minimum 3 years provider related Medicaid experience.- Strong experience with workflows, requirements documentation, change impact analysis, and defect investigation.Program Specific Preferences- Familiarity with Medicaid provider enrollment and credentialing and related downstream impacts.- Experience supporting MMIS implementations or enhancements.- Prior consulting or multi-client program experience.Work Arrangement & Travel- Remote within the U.S.- Implementation driven travel required with weekly onsite presence during implementation periods.EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 150,000.00 Maximum Salary $ 179,300.00 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=a5485064c3e2fb3c95ac971f6fef949f&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Maximus

Lead Analyst - Business Analysis

equestftpin

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications or related field, or equivalent work experience.

Essential Duties and Responsibilities:- Support the design and modification of business systems or IT systems.- Interact with the business stakeholders and subject matter experts in order to understand gather, document, and analyze business needs and technical requirements. - Document the functional and, sometimes, the technical design of the system - Review and create system documentation and user manualsJob Specific Duties/Responsibilities: -Serve as the liaison between business units, technology teams, and support teams throughout the proposal lifecycle.-Analyze RFP requirements, current technical environments, and scope to define solution and pricing needs.-Collaborate with developers and subject matter experts to establish scope, assumptions, and cost models.-Translate RFP requirements into startup and ongoing labor and cost estimates using established scoping tools.-Identify, document, and communicate risks, assumptions, and mitigation strategies.-Provide pricing inputs, technical solution overviews, and contact center expertise to proposal teams and stakeholders.-Support proposal development by guiding writers, reviewing content, and contributing technical material.-Drive process improvement through opportunity tracking, pipeline reviews, training participation, and pricing best practices.Minimum Requirements - Bachelor's degree in related field. - 5-7 years of relevant professional experience. - Equivalent combination of education and experience considered in lieu of degree. Job Specific Education/Requirements: - Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications or related field, or equivalent work experience.- 4+ years of experience analyzing technical requirements and working with a multi-disciplinary team to identify solutions, risks and risk mitigation strategies OR in a similar Business Analyst role.- Understanding of public cloud and private cloud IaaS, PaaS, UCaaS, CCaaS and SaaS.- Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording. - Proven ability to work in fast-paced environment and multi-task appropriately against competing priorities and deadlines under limited supervision.- Ability to work well both independently and in teams.- Understanding of project management processes and relevant project management experience.- Proven ability to work effectively in a matrixed environment and negotiate decision-making across teams.- Excellent interpersonal skills to interact with customers, senior-level personnel and Team members - Excellent organization and communication skills, both written and verbal, with great attention to detail.- Strong critical thinking and problem-solving skills.- Ability to distill meaningful insights from structured and unstructured data.- Ability to leverage data to inform and support critical decisions.- Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook.Preferred Skills: - Genesys Cloud and Amazon Connect.EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 85,440.00 Maximum Salary $ 128,160.00 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=92ef5518d7d4ec4d1b4a9d2a913c9518&view" width="1"/>

Business Systems Analyst

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.

DescriptionJob Description:<div>Title: Account Associate - Commercial Lines </div><div><div><div><div><div><div><div><div><div>Work Mode: Remote | Location/Supporting: Longwood, FL | Book Focus: General Book, SBU   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations   About the Role: Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues.   Key Responsibilities: <ul><li>Team Support: Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant. </li></ul><ul><li>Office Support: Assist with general office tasks and administration. </li></ul><ul><li>Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders. </li></ul><ul><li>Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows. </li></ul><ul><li>Data Management: Maintain accurate and up-to-date data in agency systems. </li></ul><ul><li>Activity Monitoring: Ensure timely completion of tasks and activities. </li></ul><ul><li>Communication: Keep the account team informed of workload status and any issues. </li></ul><ul><li>Service Excellence: Provide proactive and responsive service. </li></ul><ul><li>Performance Monitoring: Ensure productivity and quality standards are met. </li></ul><ul><li>Promote Culture: Participate in team building and promote a positive work environment. </li></ul><ul><li>Continuous Improvement: Seek and adopt best practices. </li></ul><ul><li>Compliance: Stay updated on company policies and procedures. </li></ul><ul><li>Professional Development: Enhance technical skills and industry knowledge. </li></ul><ul><li>Relationship Building: Foster positive relationships with colleagues and leadership. </li></ul><ul><li>Champion IOA Values: Demonstrate integrity and leadership. </li></ul>  Ideal Candidate Qualifications: <ul><li>2+ years of industry experience, OR 5+ years of related experience in customer service </li></ul><ul><li>Thorough knowledge of insurance brokerage and client needs </li></ul><ul><li>Required active licensing </li></ul><ul><li>Strong analytical, problem-solving, and decision-making skills </li></ul><ul><li>Exceptional customer service, communications. multitasking, and organizational skills </li></ul><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul><ul><li>High School Diploma (or equivalent) </li></ul>  What We Offer: <ul><li>Competitive salaries and bonus potential </li></ul><ul><li>Company-paid health insurance </li></ul><ul><li>Paid holidays, vacations, and sick time </li></ul><ul><li>401K with employer match </li></ul><ul><li>Professional growth and career progression opportunities </li></ul><ul><li>Respectful culture and work/family life balance </li></ul><ul><li>Community service commitment </li></ul><ul><li>Supportive teammates and a rewarding work environment </li></ul>  What to Expect (Application Process): <ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul></div></div></div></div></div></div></div></div></div>Salary RangeThe expected pay range for this position is 50-60K annually, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Account Associate-Commercial Insurance- Select Business (Remote)

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Business Development RepresentativeHendrick Automotive Group

Lead Analyst - Business AnalysisMaximus

Business Systems AnalystMaximus

Account Associate-Commercial Insurance- Select Business (Remote)Insurance Office of America

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