p>Requirements: At least 5 years of experience as a Project Manager of a global multinational environment in the software industry Excellent understanding of business processes Experience in leading discovery, solution suggestion and implementation phases in projects Hands-on experience with corporate applications (like SFDC, Service Now, etc.) Experience in writing business requirement documents Self-learning capabilities, via reading, interviewing and data analysis Managerial skills and experience in matrix management Experience leading multi-activities in parallel Experience working closely with IT Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization Highly organized, dynamic and self-motivated team player with a flexible and creative approach Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders Experience in Consulting company - an advantage Knowledge in Professional Services & Support processes and systems - an advantage. Responsibilities: • Serves as a Project Manager for the Global Customer Operations organization, focused on post sales units (Services, support, business partners etc.) • End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation • Ongoing learning, and managing discovery phases of a new business processes, while interviewing different stakeholders and self-learning • Manage discussions to identify and suggest the best practice process to handle business challenges • Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements • Consume companys data and BI reports for process discovery and business insights • Manage and support operational issues, new needs and questions raised by the business around post sales processes and system • Lead process rollout to wide population, including workshops, UAT and training • Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion.