In this highly visible role, reporting to the Senior Vice President, Operations, you will lead the transformation of our Sales Operations processes, redesign our Jewelry Customer Service capabilities, improve our in-store inventory management, and build a robust analytics framework to drive performance, efficiency, and data-driven decision-making across Operations. In partnership with our Workshop teams and key stakeholders - Care Service, Richemont Customer Service, Commercial, Logistics -, you will: Redesign the end-to-end repair journey, from product intake and diagnosis through repair execution, quality control, return to the boutique, and delivery back to the client.