NewAssistant Manager, Engagement Center / Call Center Abound Credit UnionAssistant Manager, Engagement Center / Call CenterFort Knox, KYAbound Credit Union is now hiring friendly, enthusiastic, and just overall awesome personalities to serve as the principal assistant to our Call Center Manager and will plan, schedule, supervise, and evaluate call center workflow and staffing. Develops schedules using an Erland C calculator, historical call volumes, goal wait times and expected staffing needs.
Remote Call Center Rep - Starting Monday, August 10th Transworld Systems Inc.Remote Call Center Rep - Starting Monday, August 10thKYRemoteIn This Role, You Will: Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including, water heaters, surge protection solutions, and in-home electrical wiring options. Ideal Candidate Qualifications: Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.
NewFraud Support Call Center Representative CCC Jack Henry & Associates IncFraud Support Call Center Representative CCCLouisville, KYRemote$34,320–$37,500 / yearAt Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. In this position, you will provide high-quality customer service in a fast-paced environment assisting callers with fraud issues on their debit, credit, and ATM cards.
iPay Call Center Representative CCC Jack Henry & Associates InciPay Call Center Representative CCCKYRemote$34,320–$37,500 / yearThe iPay Solutions Contact Center Product Support Representatives are responsible for providing unparalleled customer service with inbound phone and chat support to bill pay website/mobile application subscribers for all of our financial institutions. At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.
Call Center Banking Rep (Telephone Banking) Park Community Credit UnionCall Center Banking Rep (Telephone Banking)Louisville, KentuckyThe eTeam Service Representative also identifies cross-sell opportunities, maintains accurate member account information, and supports remote service requests, ensuring efficient and professional service delivery. Role: By emphasizing ONE Park, ONE Mission, One Team, the eTeam Service Representative is responsible for assisting members and potential members with their telephone and electronic correspondence requests.
Benefits Call Center Rep Trilogy Health Services LLCBenefits Call Center RepLouisville, KYThis role ensures employees receive timely, high-quality service by following established procedures, leveraging communication materials, and working closely with vendors to research and resolve benefit questions. This call center-based role involves spending the majority of the day handling inbound and outbound phone calls, responding to benefit-related inquiries, and assisting with Qualifying Life Events.
Customer Care Specialist - Call Center Servpro Industries LLCCustomer Care Specialist - Call CenterKYRemoteMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Call Center Receptionist John Jones Auto GroupCall Center ReceptionistSalem, IndianaThis role is responsible for managing incoming calls, directing inquiries, scheduling appointments, and supporting multiple dealership locations with high-quality customer service. The Call Center Receptionist serves as the first point of contact for customers, providing a professional, friendly, and efficient experience over the phone.
NewSeasonal Call Center Agent Churchill Downs Race TrackSeasonal Call Center AgentLouisville, KYWhile performing the duties of this job, the employee may also be required to stand, walk, use hands to finger reach, handle, feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The Seasonal Call Center Guest Experience Agent plays a key role in shaping the guest journey by delivering warm, professional, and solution-focused support during inbound phone calls and other communication channels.
Remote Outbound Call Center Agent MDS Communications CorpRemote Outbound Call Center AgentKYRemote$15–$16 / hourOur clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. For over 33 years, the nation's most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications.
NewFHC Patient Access Call Center Specialist I Louisville-Jefferson County Metro GovernmentFHC Patient Access Call Center Specialist ILouisville, KYThree months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program. Utilizes the PMS to schedule appointments, take messages for provider visits and services, and communicate the required information to the appropriate personnel.
Seasonal Call Center Agent Churchill Downs IncorporatedSeasonal Call Center AgentLouisville, KYWhile performing the duties of this job, the employee may also be required to stand, walk, use hands to finger reach, handle, feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The Seasonal Call Center Guest Experience Agent plays a key role in shaping the guest journey by delivering warm, professional, and solution‑focused support during inbound phone calls and other communication channels.
Virtual Call Center Agent Dynata LLCVirtual Call Center AgentKYRemoteWe are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Virtual Call Center Agent - Bilingual (Spanish/English) Dynata LLCVirtual Call Center Agent - Bilingual (Spanish/English)KYRemoteWe are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Virtual Center Team Lead Peoples Bancorp Inc.Virtual Center Team LeadLouisville, KYWe are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work: American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025. Will be responsible for the achievement of team goals by coaching and developing both new and experienced tellers, teaching new skills, expanding knowledge and creating extraordinary client experiences.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureKY$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation ManagerLouisville, KY$144,000–$241,000 / year4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms. Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms.
CS Specialist I - Customer Service Center WesBanco IncCS Specialist I - Customer Service CenterINAssists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
Business Development Manager II - Corporate Center Republic Bancorp IncBusiness Development Manager II - Corporate CenterLouisville, KYSell, open, and maintain retail deposit and loan products to consumer and business clients by conducting outside calls to businesses, soliciting the existing client base and walk in clients, and by establishing referral networks. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates.
Contact Center Associate - Full-Time, Louisville, KY L&N Federal Credit UnionContact Center Associate - Full-Time, Louisville, KYLouisville, KentuckyReporting to the Contact Center Assistant Manager, this full-time, non-exempt hourly role takesall incoming calls and handles existing and potential credit union member requests to completion in a call-center environment. Identify and pursue both stated and implied sales opportunities as they arise within the conversation with the member to increase member participation and meet established sales goals and grow the membership.
Finish Line Macy''''s Store Associate - Oxmoor Center, Louisville, KY JD Sports Fashion PlcFinish Line Macy''''s Store Associate - Oxmoor Center, Louisville, KYLouisville, KYSales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
Finish Line Macy''''s Store Management - Oxmoor Center, Louisville, KY JD Sports Fashion PlcFinish Line Macy''''s Store Management - Oxmoor Center, Louisville, KYLouisville, KYJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Medical Receptionist, Neurosurgery, Outpatient Center, 8a-5p University of Louisville Physicians IncMedical Receptionist, Neurosurgery, Outpatient Center, 8a-5pLouisville, KYJob Description Summary: The medical receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MD's with hospital consults, obtain medical records when possible. Job Description: Essential Functions: Welcomes patients and visitors by greeting warmly and answering or referring inquiries.
Service Center Manager DAYTON FREIGHT LINES, INCService Center ManagerLouisville, KYThis isn't just a management job; it's your opportunity to lead from the front, build a winning team, and shape the success of an entire operation. Experience managing drivers, dock workers, and sales teams.
Electrical Project Manager (Data Center - Georgia) BlackRock Resources LLCElectrical Project Manager (Data Center - Georgia)Louisville, KYManage full project lifecycle for data center electrical scopes (power distribution, UPS/backup power, switchgear, transformers, generators, PDUs, busway, ATS, grounding, lighting, raceways, cabling). Serves as the primary point of contact for owners, GCs, engineers, vendors, and field teams to ensure timely, compliant, and profitable execution of mission-critical electrical systems.
NewMedical Receptionist, Neurosurgery, Outpatient Center, 8a-5p UofL HealthMedical Receptionist, Neurosurgery, Outpatient Center, 8a-5pLouisville, KentuckyThe medical receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MD’s with hospital consults, obtain medical records when possible. Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times.
NewFinish Line Macy's Store Associate - Oxmoor Center, Louisville, KY Finish LineFinish Line Macy's Store Associate - Oxmoor Center, Louisville, KYLouisville, KYSales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
Finish Line Macy's Store Management - Oxmoor Center, Louisville, KY The Finish LineFinish Line Macy's Store Management - Oxmoor Center, Louisville, KYLouisville, KentuckyJob Summary:As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Telephone Banking- Contact Center Park Community Credit UnionTelephone Banking- Contact CenterLouisville, KY$21.28–$21.94 / hourTo be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values: • Vibrant Connections • Inclusive Excellence • Bold Compassion • Endless Empowerment 2. To provide friendly, professional and accurate service and support to all members and coworkers. ### Compensation $ ### Hours Per Week 40 ### Number Of Positions 2 ### Job Description Remote Status: On-Site Role: By emphasizing ONE Park, ONE Mission, One Team, the eTeam Service Representative is responsible for assisting members and potential members with their telephone and electronic correspondence requests.
Service Center Clerk I Estes Express Lines IncService Center Clerk IJeffersonville, INResponds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines. Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints.
Center Manager (Marketing & Outreach) Huntington Learning Center East LouisvilleCenter Manager (Marketing & Outreach)Louisville, KYHuntington Learning Center is looking for a passionate individual to lead our tutoring center by connecting with families, schools, and organizations to help students achieve success. As the Center Manager, you’ll manage daily operations while leading outreach efforts to grow enrollments and build a positive impact in the community.
NewRetail Full-Time Sales Lead, Fabletics (Oxmoor Center - Louisville, KY) FableticsRetail Full-Time Sales Lead, Fabletics (Oxmoor Center - Louisville, KY)Louisville, KYFrom predictive analytics to data-driven marketing and attribution, our unique approach is powered by our proprietary, end-to-end tech platform that enables the brands we serve to deliver a level of personalization, value, and satisfaction that are unrivaled in the fashion industry. TechStyleOS is the globally integrated Operations and Services provider behind some of the fastest growing online fashion brands in history, including Fabletics, Savage X Fenty, JustFab, ShoeDazzle, and FabKids.
NewPart Time Sales Ambassador - Oxmoor Center Lush Handmade Cosmetics LtdPart Time Sales Ambassador - Oxmoor CenterLouisville, KYWe recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with. Building the Brand: Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Director of Enrollment Contact Center HCA Healthcare IncDirector of Enrollment Contact CenterLouisville, KYAdditional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more. As a Director of the Enrollment Contact Center at Galen College of Nursing, you will provide strategic and operational leadership for all inbound and outbound telephonic communications supporting student enrollment and engagement across the college.
Family Psychiatric and Mental Health Nurse Practitioner Second Shift - Crisis Center Child Seven Counties ServicesFamily Psychiatric and Mental Health Nurse Practitioner Second Shift - Crisis Center ChildLouisville, KentuckyAttends and participates in staff meetings, treatment planning sessions, case conferences, supervisory meetings, including weekly formal clinical supervision with the collaborating psychiatrist, and clinical seminars, providing information relating to program development and administration. Conducts case reviews and determines current and future treatment and treatment planning, including after-care plans for clients completing treatment, based on quantitative results and professional opinion of client progress.
Adult Psychiatric and Mental Health Nurse Practitioner (part time) Second shift weekends - Adult Crisis Center Seven Counties ServicesAdult Psychiatric and Mental Health Nurse Practitioner (part time) Second shift weekends - Adult Crisis CenterLouisville, KentuckyAttends and participates in staff meetings, treatment planning sessions, case conferences, supervisory meetings, including weekly formal clinical supervision with the collaborating psychiatrist, and clinical seminars, providing information relating to program development and administration. Conducts case reviews and determines current and future treatment and treatment planning, including after-care plans for clients completing treatment, based on quantitative results and professional opinion of client progress.
Coordinator, Norton Medical Group Access Center, 8a-4:30p Norton Healthcare FoundationCoordinator, Norton Medical Group Access Center, 8a-4:30pLouisville, KYThe initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values. The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system.
Auto Care Center Service Manager Walmart IncAuto Care Center Service ManagerNEW ALBANY, IN$20–$33 / hourCareer areasBrandsResourcesAbout UsMilitaryAuto Care Center Service ManagerNew Albany, INApply nowAuto Care Center Service ManagerNew Albany, INApply nowAuto Care Center Service ManagerNew Albany, INApply nowAuto Care Center Service ManagerWM Supercenter #26912910 Grant Line RdNew Albany, IN 47150-2456CP-2691-9007Loading map. $20.00 - $33.00/hr*Full timeShift may start between 4:00am - 9:00amRole summaryThese Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart.
Medical Assistant (Center Float) ChenMed LLCMedical Assistant (Center Float)Louisville, KY$17–$24.26 / hourAbility to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders. Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
NewFinancial Center Manager (Jeffersonville) First Financial Bank NAFinancial Center Manager (Jeffersonville)Jeffersonville, IN$52,000–$59,000 / yearOpen deposit accounts, accept and key loan applications, close loans, and assist, coach, and lead the branch team's execution of growing accounts; loans and deposits, both consumer and business. Including, but not limited to: Business Specialists, Worklife Specialists, Financial Wellness Advisors, Preferred Bankers, Private Bankers, Wealth Advisors, Mortgage Loan Officers, and Commercial Partners.
NewPart Time Sales Ambassador - Oxmoor Center Lush Retail LtdPart Time Sales Ambassador - Oxmoor CenterLouisville, KYWe recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with. Building the Brand: Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
NewTherapist/Social Worker Part time - Youth Crisis Center Seven Counties ServicesTherapist/Social Worker Part time - Youth Crisis CenterLouisville, KentuckyPerforms clinical services, including intakes and a variety of therapy programs and techniques such as group, individual, and family therapy, expressive therapy, crisis intervention, psychodrama and modeling. Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation.
NewTherapist/Social Worker - Youth Crisis Center Seven Counties ServicesTherapist/Social Worker - Youth Crisis CenterLouisville, KentuckyPerforms clinical services, including intakes and a variety of therapy programs and techniques such as group, individual, and family therapy, expressive therapy, crisis intervention, psychodrama and modeling. Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation.
Front Office Lead, Medicine, Outpatient Center, 8a-5p University of Louisville Physicians IncFront Office Lead, Medicine, Outpatient Center, 8a-5pLouisville, KYEssential Functions: Under the direct supervision of a Practice Manager, this position provides coordination and administration of front office activities, and: Supervises front office staff responsible for check-in and check-out of patients including scheduling of appointments, collecting payment and benefit verification on all patients in accordance with practice policies. Job Competency: Knowledge, Skills, and Abilities critical to this role: Demonstrates initiative and displays strong problem solving and critical thinking skills- able to think through issues and identify appropriate options; works proactively by anticipating and planning for problems before they arise.
NewRN Oncology Infusion Clinician, Brown Cancer Center, 5Tower Infusion, PRN, 7a-7p University of Louisville Physicians IncRN Oncology Infusion Clinician, Brown Cancer Center, 5Tower Infusion, PRN, 7a-7pLouisville, KYResponsibilities are to provide and coordinate patient care including but not limited to; direct Medical Oncology clinics to provide for physician patient consultation, ensure labs and appropriate tests are completed and reviewed in a timely manner, provide education and support for patients and families and to interact with triage to provide an extension of the clinical support. The Oncology RN Clinician works collaboratively with the interdisciplinary healthcare team to provide patient centered care utilizing an in-depth knowledge of oncology disease states, treatment and critical thinking skills.
Personal Banker Associate II - Shelbyville Financial Center (KY) Fifth Third BancorpPersonal Banker Associate II - Shelbyville Financial Center (KY)Shelbyville, KYPrimarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
NewRN Oncology Infusion Clinician, Brown Cancer Center, 5Tower Infusion, PRN, 7a-7p UofL HealthRN Oncology Infusion Clinician, Brown Cancer Center, 5Tower Infusion, PRN, 7a-7pLouisville, KentuckyResponsibilities are to provide and coordinate patient care including but not limited to; direct Medical Oncology clinics to provide for physician patient consultation, ensure labs and appropriate tests are completed and reviewed in a timely manner, provide education and support for patients and families and to interact with triage to provide an extension of the clinical support. The Oncology RN Clinician works collaboratively with the interdisciplinary healthcare team to provide patient centered care utilizing an in-depth knowledge of oncology disease states, treatment and critical thinking skills.
Auto Care Center Technician Walmart IncAuto Care Center TechnicianKY$18–$31 / hourCareer areasBrandsResourcesAbout UsMilitaryAuto Care Center TechnicianLa Grange, KYApply nowAuto Care Center TechnicianLa Grange, KYApply nowAuto Care Center TechnicianLa Grange, KYApply nowAuto Care Center TechnicianWM Supercenter #10531015 New Moody LnLa Grange, KY 40031-9142CP-1053-9008Loading map. $18.00 - $31.00/hr*Full timeShift may start between 4:00am - 9:00amRole summaryThese Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart.
Pharmacy Care Advocate, Brown Cancer Center, 8a-5p University of Louisville Physicians IncPharmacy Care Advocate, Brown Cancer Center, 8a-5pLouisville, KYJob Description Summary: UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. Essential Functions: Facilitates optimal drug therapy by serving as a patient advocate and as a liaison between patients, pharmaceutical companies, insurance providers, physicians, pharmacists, clinic staff and care coordination staff.
NewLead Cloud Engineer - Contact Center Technology Humana IncLead Cloud Engineer - Contact Center TechnologyLouisville, KYRemote$129,300–$177,800 / yearWork at Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. The Lead Cloud Solutions Engineer provides senior-level solutions engineering leadership for Humana''s cloud-based CCaaS platforms, including Genesys Cloud and Google CX Agent Studio.