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The Acute Registered Nurse (RN) provides recovery-focused services related to the safe and appropriate administration of medical treatment (including medications) as prescribed by the physician. This program, located in Grays Harbor County, is a secure 16-bed inpatient E&T for adults aged 18+ who meet the criteria for services under the Involuntary Treatment Act (ITA).

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What You Will Do to Change LivesThe Acute Registered Nurse (RN) provides recovery-focused services related to the safe and appropriate administration of medical treatment (including medications) as prescribed by the physician.Shifts Available:On Call: Day Shifts 7:00am - 7:30pmExpected starting wage range is $56.00 - $69.19. The full wage range goes up to $82.38. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.Shift differentials for hourly staff:<ul><li>6% for PM Shift</li><li>10% for Overnight Shift</li><li>5% for Weekend AM Shift</li><li>11% for Weekend PM Shift</li><li>15% for Weekend Overnight Shift</li></ul>What You Bring to the Table (Must Have)<ul><li>Licensure as a Registered Nurse in the state of program operations</li></ul>What's In It For You<ul><li>Paid Time Off: For Full Time Employee it is 16.7 days in your first year</li><li>Nine Paid Holidays</li><li>Free CEUs, coaching and mentorship</li><li>Online University Tuition Discount and Company Scholarships</li><li>Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan</li></ul>For more information visit: <a href="https://www.telecarecorp.com/benefits" rel="nofollow">https://www.telecarecorp.com/benefits</a>Join Our Compassionate TeamTelecares mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.Telecare operates the Mark Reed Evaluation and Treatment (E&T) center in McCleary WA. This program, located in Grays Harbor County, is a secure 16-bed inpatient E&T for adults aged 18+ who meet the criteria for services under the Involuntary Treatment Act (ITA). Our mission at this facility is to engage individuals with complex needs in recovering their health, hopes, and dreams.We are looking for employees that have a desire to work in a team environment that is focused on recovery and empowerment.EOE AA M/F/V/Disability<ul><li>May vary by location and position type</li></ul>Full Job Description will be provided if selected for an interview.Registered Nurse, RN, Psych Nurse, Psychiatry, Nursing, NursesIf job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

Telecare Corp

Acute Registered Nurse On Call - Mental Health 263

Behavioral Health

Coaching

Diversity

Healthcare

Insurance

Medical Treatment

Medications

Mentoring

On Call

Patient Care

Prescription Drugs

Psychiatry and Mental Health

Registered Nurse (RN)

Scholarship

Team Player

Treatment Evaluation

Tuition Fees

Key Responsibilities: • Provide exceptional customer support via phone, email, chat, and social media platforms, addressing inquiries and resolving issues promptly and professionally. In this role, you will be the primary point of contact for our valued customers, addressing their inquiries, resolving issues, and ensuring their satisfaction across various communication channels.

Are you a customer service enthusiast with a knack for creating positive experiences? We're seeking a skilled and empathetic Mid-Level Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, addressing their inquiries, resolving issues, and ensuring their satisfaction across various communication channels. This position requires a proactive problem-solver with excellent communication skills and a passion for service. You will be instrumental in building strong customer relationships and upholding our reputation for exceptional support in the United States market. If you thrive in a fast-paced environment and are dedicated to making a tangible impact, we encourage you to apply. Key Responsibilities: • Provide exceptional customer support via phone, email, chat, and social media platforms, addressing inquiries and resolving issues promptly and professionally. • Diagnose and troubleshoot technical and non-technical problems, guiding customers through solutions with clear and concise instructions. • Document all customer interactions accurately and comprehensively in the CRM system. • Collaborate with internal teams (e.g., technical support, sales, product development) to escalate complex issues and ensure timely resolution. • Identify and escalate recurring issues or trends to management for continuous improvement initiatives. • Actively listen to customer feedback and provide insights to improve product/service offerings and customer experience. • Adhere to established service level agreements (SLAs) and key performance indicators (KPIs). • Proactively offer solutions and educate customers on product features and benefits to enhance their overall experience. • Maintain a high level of product knowledge and stay updated on company policies and procedures. Requirements: • Minimum of 2-3 years of proven experience in a customer service role, preferably in a tech or e-commerce environment in United States. • Bachelor's degree in any discipline; relevant certifications are a plus. • Excellent verbal and written communication skills in English (additional regional languages are a significant asset). • Proficiency in using CRM software (e.g., Salesforce, Zoho CRM) and other customer support tools. • Strong problem-solving abilities and a methodical approach to issue resolution. • Ability to multitask, prioritize, and manage time effectively in a busy environment. • Demonstrated empathy and active listening skills to understand customer needs. • A professional and positive attitude with a strong commitment to customer satisfaction. • Familiarity with common IT concepts and ability to troubleshoot basic technical issues. Qualifications: • Experience working with a diverse customer base across different regions in United States. • Ability to work flexible shifts, including weekends and public holidays, as per business requirements. • Proven track record of meeting or exceeding customer satisfaction targets and KPIs. • Experience with live chat and social media customer support. • A proactive approach to learning new technologies and adapting to change. This is a remote position.

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Acute Registered Nurse On Call - Mental Health 263 Telecare Corp

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