Telephone Service Center Manager New York UniversityTelephone Service Center ManagerNew York, NY$102,200–$122,200 / yearRequired Education:Bachelor''s Degree Required Experience:5+ years progressively responsible professional level experience leading Telephone Service Center operations including developing policies and procedures, managing budget and staff training or an equivalent combination or education and experience. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate''s work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.
Sr Contact Center Performance Development Designer - Remote PSCU IncorporatedSr Contact Center Performance Development Designer - RemoteNYRemote$60,500–$77,100 / yearHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. The ideal candidate will have a strong background in adult learning instructional design, a keen understanding of operational processes, and a passion for driving employee development and operational excellence.
Contact Center Supervisor Hackensack Meridian Pascack Valley Medical CenterContact Center SupervisorWestwood, New JerseyArdent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.
Customer Care Center Rep Wisconsin Physicians Service Insurance CorpCustomer Care Center RepNew Jersey, NJRemoteWe are open to remote work in the following approved states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin. We recognize the benefits of employee engagement as an investment in our workforce-both current and future-to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams.
NewData Center Manager - Hardware Break/Fix, Ops, Maintenance & governance, 12+ Mths Cont Somerset, NJ ZnA IncData Center Manager - Hardware Break/Fix, Ops, Maintenance & governance, 12+ Mths Cont Somerset, NJSomerset, NJ$67.68Responsibilities include team and talent management, critical event response, incident and problem management, change management, risk mitigation, cost and contract oversight, and ownership of key stakeholder relationships with internal clients and Morgan Stanley Data Centre Operations. The EDC North American Hardware Break/Fix Operations Manager is responsible for leading the delivery of business-as-usual data centre hardware operations across the Americas, including enterprise, colocation, exchange, WAN, and cloud environments.
Bilingual Business development Center Maplecrest Ford LincolnBilingual Business development CenterVauxhall, NJ$17–$20 / hourThe statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. We are looking for a motivated, energetic, and customer-focused Spanish-Speaking BDC (Business Development Center) Representative to join our dealership team.
Principal Consulting Engineer - Contact Center - Five9 CDW CorpPrincipal Consulting Engineer - Contact Center - Five9NYRemote$147,000–$240,800 / yearRegularly interface with customer's technical and business executive level and project leadership through sales presentations and/or client project solutions in communicating complex ideas, anticipating potential objections, and leading discussions to align expectations. Make innovative and ingenious contributions to new solution/product design and implementation based on an understanding of applicable technology and how it can be applied to solution/product design, considerations of system-wide impact, hardware-software tradeoffs, and business issues for clients.
Assistant Contact Center Manager Stanford Health CareAssistant Contact Center ManagerNewark, New JerseyThis position plans, organizes, manages and coordinates clinics and non-clinic appointment scheduling and non-clinical services at Stanford Health Care (SHC), SHC Tri-Valley and/or Stanford Medicine Partners (SMP). Acts as a resource for direct reports, conducts regular performance evaluations with key contact center metrics and department specific metrics, provides feedback, fosters professional growth (i.e. career ladder) and develops contact center agents.
Telephony System Analyst - CCaaS (Contact Center as a Service) Stanford Health CareTelephony System Analyst - CCaaS (Contact Center as a Service)Newark, New Jersey$57.53–$76.22 / hourBase Pay Scale: Generally starting at $57.53 - $76.22 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This role will be pivotal in optimizing our contact center technologies, directly benefitting operations, and enhancing patient & customer experience while ensuring seamless integration across various communication channels.
Data Center Manager - Somerset, NJ (Hybrid) Pride GlobalData Center Manager - Somerset, NJ (Hybrid)Somerset, NJ$60.76 / hourResponsibilities include team and talent management, critical event response, incident and problem management, change management, risk mitigation, cost and contract oversight, and ownership of key stakeholder relationships with internal clients and Data Center Operations. The North American Hardware Break/Fix Operations Manager is responsible for leading the delivery of business-as-usual data center hardware operations across the Americas, including enterprise, colocation, exchange, WAN, and cloud environments.
NewContact Center Commercial Performance Manager PSCU IncorporatedContact Center Commercial Performance ManagerNY$75,800–$96,700 / yearThis role is responsible for analyzing the financial, operational, and commercial performance of the Contact Center business; supporting financial planning, forecasting, profitability management, business performance reporting, and commercial decision-making; and developing financial and service economics models that support Contact Center offerings, client solutions, and commercial structures. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
NewSr. Care Center Support Specialist Privia Health Group, IncSr. Care Center Support SpecialistNY$21–$23 / hourThe Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed.
Director, Product Management - CX & Contact Center Technology Avis Budget Group IncDirector, Product Management - CX & Contact Center TechnologyNew Jersey, NJ$220,000–$235,000 / yearThe Director, Product Management - Customer Experience (CX) & Contact Center Technology (Global) will lead the strategy, execution, and delivery of technology products that power the global contact center ecosystem, while enabling broader end-to-end customer experience (CX) transformation. The Director will lead and orchestrate the work of cross-functional resources-including product management, service design, engineering, QA, architecture, analytics, and project management-to drive speed, quality, and measurable business value.
Service Assurance Center Enterprise Accounts Specialist Allied UniversalService Assurance Center Enterprise Accounts SpecialistWhite Plains, New YorkFull timeThe Enterprise Accounts Specialist is responsible for monitoring high-profile Enterprise Accounts by identifying gaps in scheduled service, documenting schedule changes, coordinating responses to emergency situations, and ensuring all issues identified during their shift are accurately documented and escalated to SAC and/or branch leadership. Allied Universal’s SAC operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers.
Test Center Administrator (FT) Prometric IncTest Center Administrator (FT)Clark, NJWith over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.
Finish Line Macy's Store Management - Stamford Town Center, Stamford, CT The Finish LineFinish Line Macy's Store Management - Stamford Town Center, Stamford, CTStamford, ConnecticutJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Finish Line Macy's Store Management - Woodbridge Center, Woodbridge, NJ The Finish LineFinish Line Macy's Store Management - Woodbridge Center, Woodbridge, NJWoodbridge, New JerseyJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Finish Line Macy's Store Management - Kings Plaza Shopping Center, Brooklyn, NY The Finish LineFinish Line Macy's Store Management - Kings Plaza Shopping Center, Brooklyn, NYBrooklyn, New YorkJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Finish Line Macy's Store Management - Cross County Shopping Center, Yonkers, NY The Finish LineFinish Line Macy's Store Management - Cross County Shopping Center, Yonkers, NYYonkers, New YorkJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Access Center Ambassador Westchester Medical Center Health NetworkAccess Center AmbassadorNY$21.40–$26.90 / hourJob Category Job Category Advanced Clincial Providers Advanced Practice Providers Allied Health Prof/Technical Clerical/Administrative Support clerical/Administrative Supportc Executive/Management Finance/Info Systems Nursing Support Nursing/Nursing Management Physicians Professional/Non-Clinical Service/Trades. Job Details: Job Summary: An Access Center Ambassador acts as the primary point of contact for patients and other callers, handling a high volume of inbound calls to schedule appointments, answer questions, and route calls to the appropriate departments.