Supervisor, Agency Support (On site) Western & Southern Financial Group IncSupervisor, Agency Support (On site)MIRequires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Collaborate frequently with internal stakeholders (e.g., Underwriting, Accounting, and cross-functional partners).Support call campaigns, dialer activities, testing efforts, and special projects as assigned.
Supervisor, Agency Support (On-site) Western & Southern Financial GroupSupervisor, Agency Support (On-site)FREMONT, MichiganFull timeRequires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Collaborate frequently with internal stakeholders (e.g., Underwriting, Accounting, and cross-functional partners).Support call campaigns, dialer activities, testing efforts, and special projects as assigned.
Supervisor, Quality Communication Onsite Western & Southern Financial Group IncSupervisor, Quality Communication OnsiteMISupervision of on-site or remote quality consultants that are senior level associates providing direct support to Contact Center, Operations, Legal and senior leadership through handling of escalated and sensitive customer situations, providing direct coaching, mentoring and completing quality control processes. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously.
Supervisor, Quality Communication-Onsite Western & Southern Financial GroupSupervisor, Quality Communication-OnsiteFREMONT, MichiganFull timeOverview: Supervision of on-site or remote quality consultants that are senior level associates providing direct support to Contact Center, Operations, Legal and senior leadership through handling of escalated and sensitive customer situations, providing direct coaching, mentoring and completing quality control processes. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously.
Supervisor, Customer Service Onsite Western & Southern Financial Group IncSupervisor, Customer Service OnsiteMIRequires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Responsible for effective service team management in an on-site or virtual environment that includes but is not limited to motivating, mentoring, team building, developing, supporting, and coaching staff, in an effort to grow the business by driving key performance indicators.
Supervisor, Customer Service- Onsite Western & Southern Financial GroupSupervisor, Customer Service- OnsiteFREMONT, MichiganFull timeRequires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Responsible for effective service team management in an on-site or virtual environment that includes but is not limited to motivating, mentoring, team building, developing, supporting, and coaching staff, in an effort to grow the business by driving key performance indicators.