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Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.). Overview: Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.

YEAR

Overview:
Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description:
Salary: $109,000 / year + benefits including medical, dental, vision, 401k, and life insurance. As the world's largest private security firm, Allied Universal offers unmatched career growth potential in the security industry! Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.  Why Join Allied Universal?<ul><li>Career Growth: Opportunities to advance within a global leader in security services</li><li>Impactful Work: Play a vital role in protecting people, property, and businesses</li><li>Supportive Team: Work with caring professionals dedicated to safety and excellence</li></ul>RESPONSIBILITIES:<ul><li>Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime</li><li>Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations</li><li>Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property</li><li>Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams</li><li>Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)</li></ul>QUALIFICATIONS (MUST HAVE):<ul><li>High school diploma or equivalent</li><li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment</li><li>Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business</li><li>Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment</li><li>Experience in leading, developing, and retaining a dynamic team while building positive client relationships</li><li>Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination</li><li>Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner</li><li>Proficiency in web-based applications and computer systems, including Microsoft Office</li><li>Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence</li><li>Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)</li></ul>PREFERRED QUALIFICATIONS (NICE TO HAVE):<ul><li>College degree in Business Administration or a law enforcement-related field</li><li>Law enforcement, military, and/or contract or proprietary security services, or facility management experience</li><li>American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification</li><li>Previous payroll, billing, or scheduling experience</li><li>Aptitude with security systems: CCTV, access control, and badge administration</li><li>Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)</li></ul>BENEFITS:<ul><li>Medical, dental, vision, basic life, AD&D, and disability insurance</li><li>Enrollment in our company’s 401(k)plan</li><li>Eight paid holidays annually, five sick days, and four personal days</li><li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li></ul>

Closing:
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID:
2026-1572531

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or <a href="http://www.aus.com/" target="_blank">www.AUS.com</a>

Allied Universal

Armed Security Account Manager - Captain

Access Control

Accidental Death and Dismemberment (AD&D)

Artificial Intelligence (AI)

Billing

Business Administration

Business Operations

CCTV

Coaching

Communication Skills

Computer Security

Computer Systems

Cost Control

Customer Relations

Disability Insurance

Driver's License

EMT-Paramedics

Emergency Response

Employee Relations

Facilities Management

Firefighting

Insurance

Internet Application

Inventory Costs

Inventory Management

Law Enforcement

Leadership

Legal

Microsoft Office

Military

Multitasking

Operations

Operations Security (OPSEC)

Performance Analysis

Physical Security

Project/Program Management

Protective Services

Public Safety

Risk Analysis

Safety Training

Safety/Work Safety

Sales Management

Schedule Development

Security Analysis

Security Compliance

Security Monitoring

Security Protocols

Service Delivery

Team Lead/Manager

Team Player

[AW]-iCims

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Utilize IT service management platforms such as ServiceNow or similar tools to manage queues, monitor SLA compliance, produce operational metrics, and identify recurring issues requiring structural fixes.

Position OverviewThe Incident Manager, Mid leads the full lifecycle of IT incidents and service requests to restore normal operations quickly and minimize disruption to mission-critical systems. This role oversees day-to-day execution of the incident management process, ensuring consistent logging, categorization, prioritization, and escalation in alignment with organizational policies and service objectives. The position coordinates cross-functional technical teams, vendors, and stakeholders during active incidents, while driving post-incident reviews and trend analysis to improve resilience and user experience in a federal IT environment.Key Responsibilities<ul><li>Lead daily execution of the incident management process, ensuring incidents and service requests are logged, categorized, prioritized, and escalated consistently in accordance with ITIL-aligned procedures.</li><li>Serve as incident lead for high-priority events, coordinating technical bridge calls, assigning actions, managing timelines, and maintaining clear ownership until services are fully restored.</li><li>Utilize IT service management platforms such as ServiceNow or similar tools to manage queues, monitor SLA compliance, produce operational metrics, and identify recurring issues requiring structural fixes.</li><li>Interpret monitoring alerts and operational dashboards across infrastructure, application, and network domains to validate incidents, assess impact and urgency, and prioritize response activities.</li><li>Produce and present concise incident communications for technical and business audiences, including impact summaries, real-time status updates, and final incident reports using business-relevant language.</li><li>Lead structured post-incident reviews, drive root cause follow-up with resolver teams, and track corrective and preventative actions through closure to prevent recurrence.</li><li>Identify process bottlenecks and tooling gaps within incident management and propose pragmatic improvements that enhance speed, quality, and consistency of response while integrating with problem and change management.</li></ul>Required Qualifications<ul><li>Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent relevant work experience.</li><li>4-7 years of experience in IT operations, service management, or related roles with direct accountability for leading incident management activities in an enterprise or government IT environment.</li><li>Strong understanding of ITIL principles and incident management best practices, including incident models, impact and urgency assessment, and defined escalation paths.</li><li>Demonstrated proficiency with incident management tools and IT service management platforms (such as ServiceNow or comparable solutions), including use of dashboards and reports to track SLAs and trends.</li><li>Proven ability to manage multiple concurrent incidents effectively, coordinate cross-functional technical teams and vendors, and maintain composure in high-pressure situations.</li><li>Excellent problem-solving, analytical, communication, and interpersonal skills, with the ability to tailor messages to both technical and business stakeholders.</li><li>Active SECRET clearance or ability to obtain and maintain required background investigation; U.S. citizenship required.</li></ul>Preferred Qualifications<ul><li>ITIL Foundation or higher-level IT service management certification.</li><li>Experience owning major incident management in a large enterprise or federal IT operations environment, including responsibility for major incident runbooks and coordination models.</li><li>Hands-on experience configuring or optimizing ITSM workflows, automations, and reporting to support continuous improvement.</li></ul>Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.Physical RequirementsThe physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.DisclaimerThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.$79,400 - 135,000EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

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Armed Security Account Manager - Captain Allied Universal

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